blackboard smartview screen shots - university of hawaii€¦ · blackboard smartview screen shots...

Blackboard SmartView Screen Shots

Service DesktopSelf Help PortalTrackersAdvisor DesktopReporting

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SmartView Service Desktop Ticketing For Staff

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Assign to an Advisor

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Escalation

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Setup

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Workflow Management Cases

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Ticketing – Create a Case

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Mobile

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SmartViewSelf Help Support Services Portal For Students

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Self-Help Portal Status Trackers

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Self-Services Portal – Responsive Design

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Self-Service

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Mobile Ready

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Support Ticket Summary

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Automated Password Reset

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SmartViewAdmission, Financial Aid & Student Account TrackersFor Students & Staff

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Admissions Tracker

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Financial Aid Tracker

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Student Accounts Tracker

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SmartViewIntegrated Advisor DesktopFor Staff

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Integrated Advisor Desktop – ISIR Info

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Integrated Advisor Desktop – FA Awards

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Integrated Advisor Desktop – Missing Documents

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Integrated Advisor Desktop – Student Accounts

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Integrated Advisor Desktop – Registration/Records

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Integrated Advisor Desktop – Learning Mgt. System

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Integrated Advisor Desktop – CRM/Case Data

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Reporting SystemSLA Performance & Telephony Data For Staff

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Service Center Dashboard - New

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