blackboard smartview screen shots - university of hawaii€¦ · blackboard smartview screen shots...
TRANSCRIPT
Blackboard SmartView Screen Shots
Service DesktopSelf Help PortalTrackersAdvisor DesktopReporting
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SmartView Service Desktop Ticketing For Staff
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Assign to an Advisor
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Escalation
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Setup
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Workflow Management Cases
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Ticketing – Create a Case
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Mobile
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SmartViewSelf Help Support Services Portal For Students
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Self-Help Portal Status Trackers
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Self-Services Portal – Responsive Design
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Self-Service
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Mobile Ready
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Support Ticket Summary
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Automated Password Reset
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SmartViewAdmission, Financial Aid & Student Account TrackersFor Students & Staff
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Admissions Tracker
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Financial Aid Tracker
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Student Accounts Tracker
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SmartViewIntegrated Advisor DesktopFor Staff
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Integrated Advisor Desktop – ISIR Info
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Integrated Advisor Desktop – FA Awards
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Integrated Advisor Desktop – Missing Documents
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Integrated Advisor Desktop – Student Accounts
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Integrated Advisor Desktop – Registration/Records
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Integrated Advisor Desktop – Learning Mgt. System
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Integrated Advisor Desktop – CRM/Case Data
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Reporting SystemSLA Performance & Telephony Data For Staff
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Service Center Dashboard - New
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