break out session-glowtouch-oxs13

Carpe Opportunitas-

Why Having the Right Partners is Critical

Russ Broomell

September 26th, 2013

Who is GlowTouch?

• Founded in 2001 and have grown up with the hosting industry

• Louisville, KY headquarters and Mangalore, India Campus

• 1,100+ employees – Support, Integration, Development

• CMMI Level 3 and ISO 9001 Certified

• Focus on “Customer Intimacy”

• Results-driven

3 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

The Preferred Tech Partner To The Web Hosing Industry

The Right Partner Will…

4 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

Find New

Opportunities

The Right Partner Will…

5 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

Be a Source of

Information

A Great Partner Is…

6 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

Vendor vs. Partner- What is the Difference?

7 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

More than money?

Partnership Opportunities

• Customer Support With Up-Sells

• Customer Retention

• NetOps

• Billing

• Fraud / Abuse

8 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

24 x 7 x 365 Support Services

Partnership Needs We’re Hearing

• Parallels Integration With APS 2.0

• cPanel / WHMCS integration

• AWS / OpenStack / CloudStack

• Resellers

• Complex Integrations

9 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

Integration / Enablement

Partnership For Growth

• Mobile Apps / Mobile Web

• Web Apps and Portals

• BI / Analytics

10 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

Custom apps, tools and development

Enabling the Industry

11 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

What GlowTouch Did With Open-Xchange

• Request for Proposal / Use Cases

• Detailed Project Plan

• Twice-weekly Meetings

• Full Engagement using Basecamp

• Quality Assurance

• Ongoing Support

12 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

A Case Study- WHMCS Integration

cPanel Integration

13 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

Carpe Opportunitas!

Thank you for your time

To learn more about GlowTouch, visit GlowTouch.com

15 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”