chapter 10 learning objectives

Chapter 10Learning Objectives

1. Distinguish between involuntary and voluntary turnover, and describe their effects on an organization.

2. Discuss how employees determine whether the organization treats them fairly.

3. Identify legal requirements for employee discipline.

Chapter 10Learning Objectives (continued)

4. Summarize ways in which organizations can fairly discipline employees.

5. Explain how dissatisfaction affects employee behavior.

6. Describe how organizations contribute to employees’ job satisfaction and retain key employees.

Employee Separation

Principles of Justice

Employer/Employee Rights• Employer • Employee

Developing a Disciplinary Procedure

Methods of Discipline

Hot-Stove Rule• Principle of discipline

that says discipline should be like a hot stove, giving clear warning and following up with consistent, objective, and immediate consequences.

Progressive Discipline• A formal discipline

process in which the consequences become more serious if the employee repeats the offense.

Progressive Discipline

Alternative Dispute Resolution (ADR)

Job Withdrawal

Unpleasant Employees Are Bad for Business

Employee Retention and Job Satisfaction

Appropriate tasks and roles include safety precautions, especially when work could involve risks to workers’ health and safety.

Co-worker relationships can contribute to job satisfaction, and organizations therefore try to provide opportunities to build positive relationships.