chief data officer challenges - be data driven - deloitte conference - 20161110

Make your company & your clientsData Driven

Deloitte IDO – November 2016Abed Ajraou – Director of Data & Insights @First Utility

First Utility – Putting customers in control; saving them money

Cheaper tariffs Great service More knowledge

Individual Transaction-Level

Data

Industry Data

Internal Data

Data & Insights Platform

Delivering Business

Values for our clients

Data for Products and Operational Process

Data for Dashboarding and Business Decisions

Data for Predictive Analytics

Allow us to deliver a better service for our customers

Allow us to optimise the business and give the better price to our customers

Allow us to give more knowledge to our customers

Allow your customers to be Data Driven

Chief Data Officer challenges

Technology

Alignment

People

Data Value

Independent

Right Balance

Data Driven Company – Flipping to the new way to consume data

Business QueriesAsk a business question

1

IT ServicePreparing the answer of

the requirements

Traditional way to get the data

2

Business QueriesCan use the data to

answer their own question and refine their query 2

Data & InsightsPreparing a scalable Data Platform to allow the usage

1

New way to consume the data

However, the company is become more intelligent with the Data Centralisation

Industry Data

Individual Transaction-Level Data Internal Data

Enable the Big Picture

Better Agility Unable Data

Discovery Collect more data Analyse the data

with high performance

Thank you for your attentionAny Questions?