conflict in the workplace [acu macrr]

Dr. Matt Dodd

Conflict in the Workplace

Stress

“arises when the perceived demands of a situation exceed

the perceived capabilities for meeting the demands” p. 315, Walker & Brokaw, 1995

• Eustress - motivation

• Distress – out of control

• Hyperstress – overload

• Hypostress – underload

Coping Mechanisms

How do you cope with stress?...

4 Major Categories of Stress Management:

• Behavioral Coping

• Cognitive Coping

• Problem-Focused Coping

• Emotion-Focused Coping Van Vleet, 2011

Anger

“a strong feeling of displeasure, a synonym for

antagonism and rage.” p. 205, Cahn & Abigail, 2007

3 Processes to Deal with Anger:

1. Anger-Ins

2. Anger-Outs

3. Anger Controllers – S-TLC

“Stupid People”

Attribution Theory: Attribution Error

If the Other acts good = External Characteristics

If the Other acts bad = Internal Characteristics

If I act good = Internal Characteristics

If I act bad = External Characteristics

A Peace-Full Workplace

Dr. Matt Dodd

Conflict in the Workplace