design thinking for workplace change

Design Thinking forWorkplace Change

Julie Lindsayjulie@flatconnections.com

Meet Julie Lindsay…..Global Innovator

Leader, Author,

Digital Learning Design ConsultantMA Educational Technology Leadership

EdD Student, University of Southern Queensland

Adjunct Lecturer, Charles Sturt University, Faculty of Education

Apple Distinguished Educator

Google Certified Teacher

Director, Learning Confluence Pty Ltd

Founder, Flat Connections

@julielindsay | #flatconnections | @flatconnections | about.me/julielindsay

Today’s Discussion…..

Part 1

Workplace change

Part 2

Digital technologies

Part 3

Design thinking

Workplace change

Culture of change

Stakeholders: Identification and empowerment

Communication

Idea exchange – Knowledge building

When we change the way we communicate, we change society

Clay Shirky, Here comes everybody

Digital Technologies

Beyond email……

Sharing ideas online

Cloud Computing

New Collaborations…..

“[C]ollaborative production is simple: no one person can take credit for what gets created, and the project could not come into being without the participation of many.”

Clay Shirky, Here comes everybody

Visible Thinking

Knowledge repositories

How to implement new technologies?

Design Thinking

EMPATHY

DEFINE

IDEATE

PROTOTYPE

FEEDBACK

Learning about the audience for whom you are designing

Redefining and focusing questions

based on insights from the empathy stage

Brainstorming and coming up with

creative solutions

Building a representation of one or more ideas to show to others

Return to original user group and test ideas for feedback

Design Thinking Cycle

EMPATHY

What is it? To create meaningful innovations you need to know your users and care about their lives

What does it look like?

Observe, engage, watch, listenInquiry and conversationsExploration of ideas and attitudesUnderstand workflow and work patterns

Empathy in Action

Empathy for new digital technologies

• Survey• Focus groups• Find out what the needs are

– Communication– Collaboration– Sharing– Storing– Potential training

Discussion Part 1: Empathy BuildingScenario: • The organisation needs better communication

and collaboration platforms• Who are the stakeholders? How will you involve

them in this process?• What is the situation now?• Question, inquire, build understanding………

EMPATHYHow will you

build empathy for change?

3 min

DEFINE

What is it? Framing the right problem is the only way to create the right solution

What does it look like?

Brainstorm ideas to identify the problemDefine the problem and its importanceProvide evidence of significanceReframe the problem for clarity

Define in Action

Define in Action

Discussion Part 2: Define the problemTask:• What is the issue? Why is it important? • Who is it a problem for?• What evidence do you have this is a significant

problem?• Can you think of this problem in a different way?

Can you clearly define the problem?

3 min

DEFINE

IDEATE

What is it? It’s not about coming up with the ‘right’ idea it’s about generating the broadest range of possibilities

What does it look like?

Brainstorm ideas for a range of solutionsUse ‘yes and’ rather then ‘yes but’Generate ideas fast“How might we……”

How might we…….Template:How Might We ACTION WHAT for WHOM in order to CHANGE SOMETHING

Example:How might we bridge the disconnect between culture and technology for members of the organisation in order to improve communication

IDEATE

Discussion Part 3: Create SolutionsTask:• Can you create a ‘How might we’ sentence?

“How Might We ACTION WHAT for WHOM in order to CHANGE SOMETHING”

• What are authentic solutions? What are other solutions?• What does the research reveal? • In what way are digital technologies the key?• Can you ‘Pitch’ ideas for feedback?

Can you come up with ideas for

solutions?

3 min

IDEATE

Activity: The Perfect Pitch

Pitch one viable idea/solution for feedback

Elevator pitch strategies:

● Identify stakeholders

● Make them CARE

● Leave them wanting more

● Have a 'call to action'

Ideate in ActionThe ‘Pitch’

(small group)

Ideate in ActionThe ‘Pitch’(large group)

PROTOTYPE

What is it? Build to think, test to learnDesign the solution

What does it look like?

Build a representation of one or more ideas to show to othersWhat will the final product or implementation look like?

Prototype – Design the Solution

• Design and plan outcomes– Who, What, How, Where, When, Why

• Communicate and share the solution• Consider implementation options

– Trial– Pilot

Discussion Part 4: Create SolutionsTask:• What will the final product look like?• How will you communicate and implement this?

Can you design and

communicate a solution?

3 min

PROTOTYPE

FEEDBACK

What is it? An opportunity to learn about your problem and your users

What does it look like?

Verbal feedbackOnline documentationSurvey material

Feedback in Action

Use of ‘Thinking Hats’

Feedback and reflection should be part of every stage of the design thinking process – not only at the end of the cycle.

Discussion Part 5: Generate FeedbackTask:• What type of feedback do you need?• Who will provide this feedback? How?• What different ‘hats’ or lenses will you use?

How will you gather and use

feedback?

3 min

FEEDBACK

EMPATHY

DEFINE

IDEATE

PROTOTYPE

FEEDBACK

Learning about the audience for whom you are designing

Redefining and focusing questions

based on insights from the empathy stage

Brainstorming and coming up with

creative solutions

Building a representation of one or more ideas to show to others

Return to original user group and test ideas for feedback

Design Thinking Cycle

THREE things to consider…….

http://www.flickr.com/photos/hfiguiere/4802869688

Design thinking is a mindset and a skillset

Design thinking is an inclusive process that can be used in many different situations

Implement design thinking for

organisational change and strategic planning

objectives

http://flatconnections.com

Julie Lindsay: julie@flatconnections.com

Design thinking, Knowledge management, Digital technologies