e governance - citizen engagement
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Citizen Engagement & Participation in Indian e- Governance with an
Architectural Perspective
Sahaj e- Village Ltd.
Presented by:
Harekrishna MisraProfessor, IT & Systems Group, Institute of Rural Management Anand, hkmishra@irma.ac.in
Sanjay Kumar PanigrahiChief Executive Officer, Sahaj e-Village Limited, Kolkata, India, panigrahi@sahaj.co.in
Population : 1.27 Billion
Languages : 780
Total States : 35 (including UT**s)
Year Started : 2008
Total CSCs* : 133847 (as on 31.04.14)
Major Services :1. Government to Citizen Services (PAN, UID)
2. Insurance Services (Life, Non Life)
3. Ticket booking (Train, Bus, Air)
4. Education related services
NeGP : Indian Scenario
2
*CSCs: Common Services Centers**UTs : Union Territories
3
E – Governance : Challenges• Overarching effect of Digital divide
• To enhance e – Participation to engage all stakeholders including Citizens, Govt., Business & Civil Society
• Contemporary e – Governance with focus on e- Participation, e – Collaboration and e- citizens
• To create demand driven citizen engagements with web 2.0 & Service oriented Architecture (SoA)
Web 2.0 Concept
Objectives :
• User centred Design
• Service Orientation
• Universal Service Identification
• Service Browser
• Web 2.0 Interface
Service Provider
Service Consumer
Service Broker
E-Learning /E-Governance
(E-Collaboration /E-Participation)
5
Architectural Study : Proposed Pathway for Indian e-Governance Architecture
SOA Attributes
Web 2.0 AttributesPossible Effects
through e-Learning
e-Governance
e-Collaboratio
n
e-Participati
on
Service Demand
Participation-Collaboration
Citizen Perception to use and raise demand
Required Required
Service Aggregation, Orientation
Asynchronous Particle Update (the pattern behind AJAX); Collaborative Tagging
Enhancing capabilities of portal specific deliverables
RequiredNot Essential
Service Orchestration
Structured Information (Micro formats); Declarative Living and Tag Gardening
Assigning roles and accountabilities to websites under the portal
Not Essential Required
Service Agency Collaboration
The Synchronized Web; Software as a Service
Service providers will be encouraged to add services for synchronization and orchestration
Required Required
6
NeGP Ecosystem
DIT
NSLA
State Govt.
SDASPV
SCA
VLE
Role of Service Center Agency (SCA)•Prime driver of the CSC eco-system. •Activities : identifying the required services, harnessing the State network, identifying and training the VLE, establishing the CSC
Role of Village Level Entrepreneur (VLE)The VLE would manage the CSC business at the ground level
Service Designated Agency
Special Purpose Vehicle
National Service Level
Agency
Dept. of Information
& Tech.
CITIZEN
NeGP Implementation at Ground level :: A Glance
7
A typical Common Service Center
Service being given from a Center
A Sahaj eLearning Center
Awareness program by a VLE for women of the village Awareness drive by Sahaj in a village
Sahaj e – Village Limited (SeVL)
8
Total Common Service Centers
in Villages : 27167 (as on 31.04.14)
Total States : 06
Year Started : 2008
Major Services:1. G2C Government to Citizen Services (PAN, UID)
2. B2CInsurance Services (Life, Non Life)
3. B2CUtility Services(Train, Bus, Air ticket
booking, Solar lantern)
4. B2Ce Learning related services
Assam
9
Sahaj e- Village Limited (SeVL) engagement
e – Learning
Sessions for Rural
Youth & Women
• e- Participation
• e- Collaboration
• e- Citizens
Sahaj e- Village Ltd (SeVL) : Case Based Analysis
Case – 1
Background• A Woman VLE(Under graduate), joined Sahaj in last 6 months• Primary earning of the VLE is through e- Governance Services -
Certificate Services, catering to 8000 population• e– Learning Services are introduced lately
Status• e– Learning Services are well accepted among Students• Mostly due to good impression created by woman VLE through her
interpersonal skills, Trust and ambience of her shop.
Case – 2
Background• A Woman VLE(Computer application Graduate), • Supported by person having specialization in networking & hardware
services, catering to 25,000 population• E – Learning Services module – “e – Shiksha” is launched
Status• Besides Govt. Services like certificate Services, Theoretical Session on
English language, Exposure to Basic Operating System is given to the students
• Learners include, local youth, Teachers & women
Case of 2 Women VLEs was studied from 1 of the 6 states, Uttar Pradesh
Name: Jyoti ChaurasiaVillage: SameseeDistrict: Lucknow State: Uttar Pradesh
Name: Neha YadavVillage: Devari RokharaDistrict: Lucknow State: Uttar Pradesh
Sahaj e- Village Ltd (SeVL) : Case Based Analysis
• SEVL promoted e – Learning as a tool, engages citizens in acquiring e – Skills, orchestrates E – Government services• SeVL, working on bridging digital divide under NeGP of Govt. of India• Analysis of SeV is based on available website, background architecture, basis VLE interaction in UP & Policy document
SOA Attributes
Web 2.0 AttributesPossible Effects
through e-Learning
e-Governance
e-Collaboratio
n
e-Participati
onService Demand
Participation-Collaboration
Citizen Perception to use and raise demand
Existent Non-Existent
Service Aggregation, Orientation
Asynchronous Particle Update (the pattern behind AJAX); Collaborative Tagging
Enhancing capabilities of portal specific deliverables
Non-Existent Non-Existent
Service Orchestration
Structured Information (Micro formats); Declarative Living and Tag Gardening
Assigning roles and accountabilities to websites under the portal
Existent Non-Existent
Service Agency Collaboration
The Synchronized Web; Software as a Service
Service providers will be encouraged to add services for synchronization and orchestration
Existent Non-Existent
Analysis
• SeVL has made efforts to make services SoA compliant through e- Learning
having multimedia interactions
• Software is user friendly, occasional deficiencies are found, making software
UCD deficient
• Self learning is repetitive and sequential causes monotony in learning
• Learner to learner creativity is not feasible
• VLE do not have any scope to share his/ her expertise
• Passive demand influence
• VLE - in case performs better in e – Learning environment due to pro-
activeness
Sahaj e- Village Ltd (SeVL) : Case Based Analysis
Sahaj e- Village Ltd (SeVL) : Case Based Analysis
Conclusion
• E – Learning portfolio of SeVL successfully extending services to Rural Youth
• Scope to improve upon SoA & web 2.0 based engagements
• Efforts are mainly passive now in terms of SoA, Web 2.0 & e – Governance
• Indicates, existence of Policy level gaps in National e- Governance Plan
(NeGP)architecture
• Able to showcase the accrued benefits of e -Governance services
• Not been able to relate the effects of e-learning on increased e - Governance services
holistically
14
Thank You
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