e governance - citizen engagement

Citizen Engagement & Participation in Indian e- Governance with an

Architectural Perspective

Sahaj e- Village Ltd.

Presented by:

Harekrishna MisraProfessor, IT & Systems Group, Institute of Rural Management Anand, [email protected]

Sanjay Kumar PanigrahiChief Executive Officer, Sahaj e-Village Limited, Kolkata, India, [email protected]

Population : 1.27 Billion

Languages : 780

Total States : 35 (including UT**s)

Year Started : 2008

Total CSCs* : 133847 (as on 31.04.14)

Major Services :1. Government to Citizen Services (PAN, UID)

2. Insurance Services (Life, Non Life)

3. Ticket booking (Train, Bus, Air)

4. Education related services

NeGP : Indian Scenario

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*CSCs: Common Services Centers**UTs : Union Territories

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E – Governance : Challenges• Overarching effect of Digital divide

• To enhance e – Participation to engage all stakeholders including Citizens, Govt., Business & Civil Society

• Contemporary e – Governance with focus on e- Participation, e – Collaboration and e- citizens

• To create demand driven citizen engagements with web 2.0 & Service oriented Architecture (SoA)

Web 2.0 Concept

Objectives :

• User centred Design

• Service Orientation

• Universal Service Identification

• Service Browser

• Web 2.0 Interface

Service Provider

Service Consumer

Service Broker

E-Learning /E-Governance

(E-Collaboration /E-Participation)

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Architectural Study : Proposed Pathway for Indian e-Governance Architecture

SOA Attributes

Web 2.0 AttributesPossible Effects

through e-Learning

e-Governance

e-Collaboratio

n

e-Participati

on

Service Demand

Participation-Collaboration

Citizen Perception to use and raise demand

Required Required

Service Aggregation, Orientation

Asynchronous Particle Update (the pattern behind AJAX); Collaborative Tagging

Enhancing capabilities of portal specific deliverables

RequiredNot Essential

Service Orchestration

Structured Information (Micro formats); Declarative Living and Tag Gardening

Assigning roles and accountabilities to websites under the portal

Not Essential Required

Service Agency Collaboration

The Synchronized Web; Software as a Service

Service providers will be encouraged to add services for synchronization and orchestration

Required Required

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NeGP Ecosystem

DIT

NSLA

State Govt.

SDASPV

SCA

VLE

Role of Service Center Agency (SCA)•Prime driver of the CSC eco-system. •Activities : identifying the required services, harnessing the State network, identifying and training the VLE, establishing the CSC

Role of Village Level Entrepreneur (VLE)The VLE would manage the CSC business at the ground level

Service Designated Agency

Special Purpose Vehicle

National Service Level

Agency

Dept. of Information

& Tech.

CITIZEN

NeGP Implementation at Ground level :: A Glance

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A typical Common Service Center

Service being given from a Center

A Sahaj eLearning Center

Awareness program by a VLE for women of the village Awareness drive by Sahaj in a village

Sahaj e – Village Limited (SeVL)

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Total Common Service Centers

in Villages : 27167 (as on 31.04.14)

Total States : 06

Year Started : 2008

Major Services:1. G2C Government to Citizen Services (PAN, UID)

2. B2CInsurance Services (Life, Non Life)

3. B2CUtility Services(Train, Bus, Air ticket

booking, Solar lantern)

4. B2Ce Learning related services

Assam

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Sahaj e- Village Limited (SeVL) engagement

e – Learning

Sessions for Rural

Youth & Women

• e- Participation

• e- Collaboration

• e- Citizens

Sahaj e- Village Ltd (SeVL) : Case Based Analysis

Case – 1

Background• A Woman VLE(Under graduate), joined Sahaj in last 6 months• Primary earning of the VLE is through e- Governance Services -

Certificate Services, catering to 8000 population• e– Learning Services are introduced lately

Status• e– Learning Services are well accepted among Students• Mostly due to good impression created by woman VLE through her

interpersonal skills, Trust and ambience of her shop.

Case – 2

Background• A Woman VLE(Computer application Graduate), • Supported by person having specialization in networking & hardware

services, catering to 25,000 population• E – Learning Services module – “e – Shiksha” is launched

Status• Besides Govt. Services like certificate Services, Theoretical Session on

English language, Exposure to Basic Operating System is given to the students

• Learners include, local youth, Teachers & women

Case of 2 Women VLEs was studied from 1 of the 6 states, Uttar Pradesh

Name: Jyoti ChaurasiaVillage: SameseeDistrict: Lucknow State: Uttar Pradesh

Name: Neha YadavVillage: Devari RokharaDistrict: Lucknow State: Uttar Pradesh


• SEVL promoted e – Learning as a tool, engages citizens in acquiring e – Skills, orchestrates E – Government services• SeVL, working on bridging digital divide under NeGP of Govt. of India• Analysis of SeV is based on available website, background architecture, basis VLE interaction in UP & Policy document

SOA Attributes

Web 2.0 AttributesPossible Effects

through e-Learning

e-Governance

e-Collaboratio

n

e-Participati

onService Demand

Participation-Collaboration

Citizen Perception to use and raise demand

Existent Non-Existent

Service Aggregation, Orientation

Asynchronous Particle Update (the pattern behind AJAX); Collaborative Tagging

Enhancing capabilities of portal specific deliverables

Non-Existent Non-Existent

Service Orchestration

Structured Information (Micro formats); Declarative Living and Tag Gardening

Assigning roles and accountabilities to websites under the portal


Service Agency Collaboration

The Synchronized Web; Software as a Service

Service providers will be encouraged to add services for synchronization and orchestration


Analysis

• SeVL has made efforts to make services SoA compliant through e- Learning

having multimedia interactions

• Software is user friendly, occasional deficiencies are found, making software

UCD deficient

• Self learning is repetitive and sequential causes monotony in learning

• Learner to learner creativity is not feasible

• VLE do not have any scope to share his/ her expertise

• Passive demand influence

• VLE - in case performs better in e – Learning environment due to pro-

activeness



Conclusion

• E – Learning portfolio of SeVL successfully extending services to Rural Youth

• Scope to improve upon SoA & web 2.0 based engagements

• Efforts are mainly passive now in terms of SoA, Web 2.0 & e – Governance

• Indicates, existence of Policy level gaps in National e- Governance Plan

(NeGP)architecture

• Able to showcase the accrued benefits of e -Governance services

• Not been able to relate the effects of e-learning on increased e - Governance services

holistically

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Thank You