1. 1. April 2015
2. 2. Citizen Engagement two-way interaction between citizens and governments or the private sector that give citizens a stake in decision-making, with the objective of improving development outcomes. SOURCE: McNeil, Mary. Citizen Engagement: History and Definitions. Week 1: Video transcript. World Bank Group. March 2015.
3. 3. Closing the Feedback Loop SOURCE: McNeil, Mary. Citizen Engagement: History and Definitions. Week 1: Video transcript. World Bank Group. March 2015.
4. 4. Fundamental Questions Who is my government? What is my government doing? How can I interact with my government?
5. 5. Solution: myGov.com Citizen Government Information Civic ICT Applications Personal Research Assistant Personal ICT Consultant Personal Switchboard Operator Who What How
6. 6. Social Accountability as the Interplay of Five Elements State Action Information Citizen Action Citizen-State Interface Civic Mobilization SOURCE: Grandvoinnet, Helene, Ghazia Aslam, and Shomikho Raha. Opening the Black Box: The Contextual Drivers of Social Accountability. Advanced Copy. New Frontiers of Social Policy. March 2015. Page 5
7. 7. Accountability Triangle Service Providers Policy Makers People SOURCE: World Bank Group . World Development Report 2004: Making Services Work for Poor People. 2004 Page 6.
8. 8. Quality of Democracy SOURCE: Economist Intelligence Unit. Countries No. of Countries of World Population Full Democracies 25 15.0% 11.0% Flawed Democracies 54 32.4% 36.0% Hybrid Regimes 36 21.5% 16.0% Authoritarian regimes 52 31.1% 27.0%
9. 9. Political TV Spending Over $10 Billion: Election campaign spending in the recent presidential election in the US. Over $ 6 Billion: Spending on one-way TV advertising, mostly to national campaigns. 66%: Percentage of voters use one-way TV as the primary source of information when making decision for elections. SOURCE: Dugan, Kevin. How Election 2012 Spent $10 Billion on Ads in Six Months. Buying Media, November 11, 2012.
10. 10. Low Information Voter Federal Regional Local Election Information Vote Value Quantity
11. 11. Information Overload Every two days we create as much information as we did from the dawn of civilization up until 2003 -- Eric Schmidt, Google Information and Communications Technology Improvements in technology drive significant information growth 93% of global information is in a digital format 200+ billion emails per day 99% of data older than 6 months is never looked at again SOURCES: Short, James, Bohn, Roger E, and Baru, Chaitanya, How Much Information January 2000,http://www.sims.berkeley.edu/how-much- info/summary.html, Retrieved 11/10/2000. Short, James, Bohn, Roger E, and Baru, Chaitanya, How Much Information January 2011. Tolson, Bill, The Future of Information Management, June 1 2011, Association for Information and Image Management. Kahn Consulting 2010. Capacity Cost
12. 12. Growth of Broadband
13. 13. Growth of Civic ICT $6.4 billion: U.S. state and local governments external Civic ICT spending. 25%: Civic ICT spending as percentage of total ICT spending. $431 million: Private and philanthropic investment in Civic ICT organizations between 2011 and 2013. 23%: Growth rate of the number of organizations dedicated to Civic ICT grew 23% from 2008 to 2013 14 times: Civic ICT spending growth compared to spending on traditional ICT from 2013 to 2018. SOURCES: IDC FutureScape: Worldwide Smart Cities 2015 Predictions, December 2014. Knight Foundation
14. 14. Fundamental Questions Who is my government? What is my government doing? How can I interact with my government?
15. 15. Solution: myGov.com Citizen Government Information Civic ICT Applications Personal Research Assistant Personal ICT Consultant Personal Switchboard Operator Who What How
16. 16. System Overview Citizen Government Custom Contact List Messaging Response Tracking Response Rating Civic ICT Applications Application Links Application Rating Information Custom News Feed News Rating User Profile Location Personal Views Ratings
17. 17. Framework for Successful ICT Interventions Enabling Factors Need for Information Supporting Information Infrastructure Civil Society Capacity Government Cooperation Incentives to Participate Data Quality SOURCE: Gigler, Bjrn- Sren and Savita Bailur (editors), Closing the Feedback Loop: Can Technology Amplify Citizen Voices? World Bank Group. 2014. Page 84.