citizen engagement roundtable
DESCRIPTION
Presentations from Citizen Engagement Roundtable March 7, 2013. Holland and Hart, Denver. #ofacoTRANSCRIPT
Citizen Engagement
Roundtable
Lessons Learned and Next Steps
for Colorado
Hashtag #OFACO
Obama for American
Digital Team
Harper Reed - CTO
Chris Gansen - Engineering Lead, Dashboard
Jason Kunesh - Director of User Experience
and Product
Dylan Richard - Director of Engineering
Kristin D. Russell
Secretary of Technology & Chief
Information Officer, State of Colorado
Sherri Hammons
Chief Technology Officer, State of
Colorado
“Enabling good government through the use of efficient, effective and elegant technology.”
Citizen Engagement Platform
(My Colorado)
Kristin D. Russell Secretary of Technology & Chief Information Officer
Sherri Hammons Chief Technology Officer
February 18, 2012
Need for Change
5
• Effective business models require a comprehensive view of their customer base, enabling proactive customer lifecycle management
• Private sector understands this, hence the wide-spread development and use of existing CRM solutions geared toward traditional commercial business processes
• Public sector customer lifecycle management is passive, reactive, and single transaction oriented
• Current customer management solutions for government are immature, undeveloped, and duplicative
Bottom line… we are not meeting our customers
growing needs
Today’s Model
6
Today’s model demonstrates that despite similar, if not the same, core
functionality requirements, state agencies and departments continue to build and
manage isolated, disintegrated systems for customer management
• Federal and state governments spend billions per year
to upgrade or replace outdated state technologies
o 28 State Labor Benefits Systems > 20 years old; Avg. cost is $40-60M
o 27 State Labor Tax Systems > 20, some greater than 40! Avg. cost is $40-60M
o Average cost for new MMIS Systems is $110M. 10 States looking upgrade
o Over $500 Million spent for states to set up 14+ similar Health Exchanges
o Kansas modernizing DMV: $10Million; Idaho modernizing DMV: $10Million
• Systems are running on old, "End of Life" technologies that are no
longer manufactured and barely supported
o In some cases, systems cannot even be modified when new laws take effect.
o COFRS had this issue with some federal mandates
o If they crash, they may take days to recover
• Personnel are difficult to find and are retiring at an alarming rate
o 30% of all State IT workforce eligible for retirement in next 5 years. (NASCIO Study)
7
Need for Change: The Facts
8
Complication
Lack of Innovation
Costs continue to rise
Services cumbersome
Vendors profit from building & maintaining the
same systems (over and over again)
Feds have tried to enforce “transferability” with
little to no success
States have little incentive to share
No integration, reuse or economies of scale
Increasing cost to implement & maintain legacy IT
Continual need for investment due to current on-
premise environments
State budgets allow for these systems to go EOL
Little to no continuous innovation as these
systems rust
Different pricing levels
Few mobile solutions in any state
Lack of online services
Citizens forced to modify their information in
many places
Rarely are citizen preferences considered
RISK of the Status Quo • Costs will continue to skyrocket due to duplication
of data, infrastructure, software maintenance,
product support
• Citizens do not get the benefit of an enterprise
solution, continuous innovation and proactive
services
• Government decisions continue to be slow,
cumbersome and lacking proper analytics
9
The Answer
Cloud Based Solution
Information Sharing Across
Agencies & States
Single “Portal” for Citizens
Standard Applications for Gov
Cost Savings in the $B’s 10
A National Citizen Engagement Platform
Tomorrow’s Model
11
Public Safety
Student Loans
Parks & Recreation
Medicaid Eligibility
Motor Vehicle Registration
Health Insurance
Other
Unemployment Insurance
Income Tax
Licensing & Permits
Human Service Programs
Tomorrow’s model is predicated on the use of a common CRM solution specifically built
for governments to provide holistic, comprehensive customer management services
12
• Build once, use many
• Innovation is built in. Maintenance is automatic, since upgrades are a part of the model
• Economies of scale
• Smoothing out state budgets
• Lowers risk
• Proper architecture design allows for reuse among states
• Places the burden on the builder, not the buyer
Why a National Citizen Engagement Platform?
13
The citizen centric view allows the citizen to interact with government and their community
in a seamless and choice-based manner
Citizen Centric
View
My
Health BMI Check
Update My Stats
Latest News
My
Services
DMV
Parks & Recreation
Revenue-Taxes
About Me
How To Contact Me
Notifications & Messages
My Information
My
Community Where I Live
My Neighborhood
Local News
My
Business Registration
Licensing
Taxes
14
Prototype by Deloitte
Tomorrow’s Model
15
Prototype by Deloitte
Any device, any where, any time…
17
• Your support in carrying forward the message about this change
• Engagement and introduction to Federal leaders and influencers who can help sponsor this effort
• Support of “My CO” pilot
• Advice, feedback and ideas!
What We Need From You
Benefits
18
“Success is achieved when self interests are aligned.” – Governor John Hickenlooper
Ability to create a true cloud solutions for government that can be used
across 50 states (WYCAN Model)
Economic development opportunity for private sector
Reduction of cost in the $Billions
Increased engagement of citizens (47% to 100%)
Information sharing across states, agencies and departments
Elastic scalability and sustainability
Enablement of good government to provide efficient, effective and
elegant services to citizens
It’s About Good Government
19
5. Launch a holy war for government
reform.
“Attack the state government’s
service-delivery model in every single
function and every single department
using secure cloud-based services and
the astonishing open-source tools that
make up today’s Internet. Don’t just find
“efficiencies.” Take a clean sheet of
paper and rethink motor-vehicle
regulation, mental-health-services
delivery, corrections, everything. Be as
informationalized as Amazon and as
ruthlessly efficient as FedEx. Want to
show people we’re serious about
innovation? Innovate.” - Dave Maney, Denver Post – 2/3/13
“Enabling good government through the use of efficient, effective and elegant technology.”
Kristin Russell
Sherri Hammons
February 18, 2012
Mike Hardin
Director, Business & Licensing,
Colorado Secretary of State
Scott Gessler
Colorado Secretary of State
Colorado Secretary of State Scott Gessler
Evolution of the Colorado Secretary
of State’s Office
Paper-Based System
Requires a large number of employees doing
rudimentary work.
Less efficiency and prone to errors.
More costly to customers.
Self-service for customers.
Higher level of customer services.
Increased efficiency and less prone
to errors.
Reduced costs.
Online Filing & Searching System
The Future of Service
Business Efficiency Suite User accounts and customized services
E-learning On-demand learning – learn when and where you want.
Service Integration A single point of contact
Business Intelligence Center
Platform for business related data and information.
Colorado Business Innovation Challenge
What happening around
the state Ignite-style
Michele Hovet
Arvada Deputy City Manager and
White House Champion of Change
Michele Hovet
City of Arvada, CO
Connecting Communities
Arvada, Colorado? Great community, Great innovation
BHAG
Connecting Communities First
• Open Source - LAMP
• Shared Service
• Award Winning
• Available for anyone to use
on GitHub
Connecting Communities - Shared Services
Arvada + Boulder + ?
Survey says…
• A sizeable 21% have no systems at all
• 59% note inadequate funding to sustain current and planned web services. Of these respondents, 84% are looking for creative alternatives to meet their needs.
Arvada + Boulder + ?
Survey says… • 50% (35 cities and non-profits, 17 in Colorado)
would be interested in partnering on an open-source web platform.
• 40% of these respondents would consider contributing code to a partnering effort, while 60% would pay a fee instead.
Arvada + Boulder = Community Innovation
Other Uses of Xpress CMS:
• Adopt-a-city – starting in Colorado
• Non-profits
• Connecting communities you might not anticipate…
Connecting Communities of Kids
Arts and Kids
Arts and Kids
HOW? Xpress CMS
• Connect kids via social STEAM website
• Allow kids to chat, upload video, presentations on topics like Color, Motion
• Work with teachers to design the curriculum
• Bring arts from the professional field into the classroom
Arts and Kids
Corning – A Day Made of Glass 2 Video
Arts and Kids
Arts and Kids
Michael Lockwitz
Co-Founder, OpenBike
Better Bike Routes
@MikeLockz
OpenBike Mike
Goal:
Achieve a 10% bicycle commute
mode share by 2018
Diehard Commuter
Casual Weekender
City Planners
gives input finds better route
identify problems
better experience
Qualitative
Quantitative
The Community
vs.
Team RadRoutes
Bike thefts Downtown
Safer routes in green
Repair damaged infrastructure
Improve signage
Improve dangerous intersections
Find future routes
+
Reduce pollution
Reduce traffic congestion
Improve health
Jennifer Newcomer
Data and Information Manager, The
Piton Foundation
Unlocking the power of data for the common good…
moving beyond the data catalog
Jennifer Newcomer [email protected] 303-454.3776
www.codataengine.org
An easy-to-use hub offering access to public data, basic visualization tools, and data sharing tools
A platform to create and share digital stories about community issues that inspire people to act
Shared Indicators
Education Goals All Children are Ready for School 3rd grades students are reading proficiently 5th grade students are proficient in reading and math 8th grade students are proficient in reading, writing and math Students graduate from High School, are post-secondary and workforce prepared
Health Goals Healthy Pregnancy/Birth Healthy Infant (Birth – 1) Healthy Child (1 – 8) Healthy Adolescent (9 – 17)
What’s next…
Jordan Wirfs-Brock
Data Curator, The Piton Foundation
Jordan Wirfs-Brock, The Piton Foundation
@jordanwb
FloodlightProject.org
Data-Driven Stories that
Inspire People to Act
GOAL:
Unlock the power of data and
put it into the hands of
community change makers.
Truly open data needs to
address both
ACCESS and MEANING.
Images via James Kyle and Rohan Gupta, The Noun Project
Year Coordinates
1790 39.27500°N 76.18667°W
1800 39.26833°N 76.94167°W
1810 39.19167°N 77.62000°W
1820 39.09500°N 78.55000°W
1830 38.96500°N 79.28167°W
1840 39.03333°N 80.30000°W
1850 38.98333°N 81.31667°W
1860 39.00667°N 82.81333°W
1870 39.20000°N 83.59500°W
1880 39.06889°N 84.66111°W
1890 39.19889°N 85.54806°W
1900 39.16000°N 85.81500°W
1910 39.17000°N 86.53889°W
1920 39.17250°N 86.72083°W
1930 39.06250°N 87.13500°W
1940 38.94833°N 87.37639°W
1950 38.83917°N 88.15917°W
1950 38.80417°N 88.36889°W
1960 38.59944°N 89.20972°W
1970 38.46306°N 89.70611°W
1980 38.13694°N 90.57389°W
1990 37.87222°N 91.21528°W
2000 37.696987°N 91.809567°W
2010 37.517534°N 92.173096°W
Source: U.S. Census Bureau
U.S. Population Centroid Coordinates, 1790 to 2010
Data needs stories.
And stories need
data.
+ = positive community
change
A storytelling TOOL and a
storytelling COMMUNITY.
CALL TO ACTION
Building a community of
storytellers
ONLINE and ON-THE-GROUND.
Brian Gryth
President and Co-Founder,
OpenColorado
Bringing Innovation to Life
Brian Gryth,
President and Co-Founder
@briangryth
March 7,3013 – Denver, Colorado
If you take a man as he should be, you
make him capable of becoming what he
can be.
Viktor Frankl - 1972
I have an idea . . .
Bringing Innovation to Life
Data is not enough . . .
Tools
Education
Partnerships
What is next?
Continue our work…
And you can contribute
too.
Never doubt that a small group of
thoughtful, committed, citizens can
change the world. Indeed, it is the only
thing that ever has.
― Margaret Mead
Next Steps for Colorado
Discussion
Announcing Hack4Colorado and the
National Day of Civic Hacking- THE
Hackathon for 2013!
Themes include Sports & Fitness, Health & Wellness, Sustainability, Veterans, Tourism &
Education
Who? Innovators, Hackers, Developers, Designers
When? May 31, June 1, June 2
Where? Galvanize, 1062 Delaware Street, Denver
How? Event Sponsor, Prize Sponsor, In-kind Sponsor, Participate, Compete
Why? Community, Innovation, Leadership, Collaboration, Branding, PR, Influence, Visibility, Energy, Passion, Prizes, Entertainment
Jason Lally
Director of Decision Lab at
PlaceMatters and Founder, Colorado
Code for Communities
Events
Code for Communities bi-weekly hack nights (March 12th) &
monthly meet-up (March 25th) - www.codeforcommunities.org
Longmont Hackathon (April 12-14) - longmonthackathon.com
Hack4Colorado (May 31st-June 2nd) – hack4colorado.com
Startup Week Social Impact Track (Sept. 16-21)
Ideas and in planning
Business Intelligence Center – in progress
Citizen Engagement Platform – in progress
Code for America Fellowship
Open Government Initiatives and Directives
Governor’s Innovation Fellowship