escalation matrix - gailcorintra.gail.co.in · escalation matrix s. n o region location helpdesk...

Escalation Matrix

Page 1 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

1 EAST bhubaneshw

ar

18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.east@sifycorp.

com

shrikant.singh

7541807112

shrikant.singh@sifycorp.

com

Aniket Narahari Malvankar

9167084658

aniket.

malvankar@sifycorp.com

rajesh.tiwari

9771402083

rajesh.tiwari@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

mriganka.dey

9830349121

mriganka.dey@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Gopal Khandelwal

9830009933

gopal.

khandelwal@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

2 EAST calcutta 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.east@sifycorp.

com

shrikant.singh

7541807112

shrikant.singh@sifycorp.

com

Aniket Narahari Malvankar

9167084658

aniket.

malvankar@sifycorp.com

Abir Das

9004081792

das.abir@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

mriganka.dey

9830349121

mriganka.dey@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Gopal Khandelwal

9830009933

gopal.

khandelwal@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

3 EAST guwahati 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.east@sifycorp.

com

shrikant.singh

7541807112

shrikant.singh@sifycorp.

com

Aniket Narahari Malvankar

9167084658

aniket.

malvankar@sifycorp.com

Abir Das

9004081792

das.abir@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

mriganka.dey

9830349121

mriganka.dey@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Gopal Khandelwal

9830009933

gopal.

khandelwal@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

4 EAST jamshedpur 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.east@sifycorp.

com

shrikant.singh

7541807112

shrikant.singh@sifycorp.

com

Abir Das

9004081792

das.abir@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Gopal Khandelwal

9830009933

gopal.

khandelwal@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Page 2 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

Aniket Narahari Malvankar

9167084658

aniket.

malvankar@sifycorp.com

mriganka.dey

9830349121

mriganka.dey@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

5 EAST patna 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.east@sifycorp.

com

shrikant.singh

7541807112

shrikant.singh@sifycorp.

com

Aniket Narahari Malvankar

9167084658

aniket.

malvankar@sifycorp.com

rajesh.tiwari

9771402083

rajesh.tiwari@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

mriganka.dey

9830349121

mriganka.dey@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Gopal Khandelwal

9830009933

gopal.

khandelwal@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

6 EAST siliguri 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.east@sifycorp.

com

shrikant.singh

7541807112

shrikant.singh@sifycorp.

com

Aniket Narahari Malvankar

9167084658

aniket.

malvankar@sifycorp.com

rajesh.tiwari

9771402083

rajesh.tiwari@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

mriganka.dey

9830349121

mriganka.dey@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Gopal Khandelwal

9830009933

gopal.

khandelwal@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

7 NORTH chandigarh 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

vipul.kaushal

7837413913

vipul.kaushal@sifycorp.

com

Mandeep Singh Sohal

9888032299

mandeep.baldev@sifycorp.

com

ashish.bagga

9216447900

ashish.bagga@sifycorp.

com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

8 NORTH delhi 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

shivkumar.mihilal

8527494918

shivkumar.

mihilal@sifycorp.com

Syed Fuzailuddin Ashrafi

8800466876

syed.ashrafi@sifycorp.com

Soorjo Gopal Chatterjee

9717221975

chatterjee.soorjo@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Page 3 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

sot.

north@sifycorp.

com Aftab Shaukat

9910067982

aftab.shaukat@sifycorp.

com

Ghanshyam

9810345599

ghanshyam.

jaiprakash@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

9 NORTH gurgaon 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

shivkumar.mihilal

8527494918

shivkumar.

mihilal@sifycorp.com

Aftab Shaukat

9910067982

aftab.shaukat@sifycorp.

com

Syed Fuzailuddin Ashrafi

8800466876

syed.ashrafi@sifycorp.com

Ghanshyam

9810345599

ghanshyam.

jaiprakash@sifycorp.com

Soorjo Gopal Chatterjee

9717221975

chatterjee.soorjo@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

10 NORTH jaipur 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

Tarun Tokas

8826500112

tarun.tokas@sifycorp.com

Amit_Kalla

9829295574

Amit_Kalla@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

11 NORTH jammu and

kashmir

18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com;sot.

north@sifycorp.

com

amirhamid.khan

9906412371

amirhamid.khan@sifycorp.

com

Rohit Bakshi

8716836393

rohit.bakshi@sifycorp.com

Mandeep Singh Sohal

9888032299

mandeep.baldev@sifycorp.

com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

12 NORTH jodhpur 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

Tarun Tokas

8826500112

tarun.tokas@sifycorp.com

Amit_Kalla

9829295574

Amit_Kalla@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

13 NORTH kanpur 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

ankit.pandey

8400702242

ankit.pandey@sifycorp.

com

Rajneesh Kumar Baiswar

8009228183

rajneesh.

baiswar@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

ashish.tandon

9936749657

ashish.tandon@sifycorp.

com

Raja Sekharam U

9962518664

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

Page 4 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

raja.sekharam@sifycorp.

com

14 NORTH karnal 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

vipul.kaushal

7837413913

vipul.kaushal@sifycorp.

com

Mandeep Singh Sohal

9888032299

mandeep.baldev@sifycorp.

com

ashish.bagga

9216447900

ashish.bagga@sifycorp.

com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

15 NORTH kota 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

Tarun Tokas

8826500112

tarun.tokas@sifycorp.com

Amit_Kalla

9829295574

Amit_Kalla@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

16 NORTH lucknow 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

ankit.pandey

8400702242

ankit.pandey@sifycorp.

com

Rajneesh Kumar Baiswar

8009228183

rajneesh.

baiswar@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

ashish.tandon

9936749657

ashish.tandon@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

17 NORTH ludhiana 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

vipul.kaushal

7837413913

vipul.kaushal@sifycorp.

com

Mandeep Singh Sohal

9888032299

mandeep.baldev@sifycorp.

com

Neeraj Dogra

9872300793

neeraj.dogra@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

18 NORTH varanasi 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

north@sifycorp.

com

ankit.pandey

8400702242

ankit.pandey@sifycorp.

com

Rajneesh Kumar Baiswar

8009228183

rajneesh.

baiswar@sifycorp.com

Vinod Gupta

9958010585

vinod.gupta@sifycorp.com

ashish.tandon

9936749657

ashish.tandon@sifycorp.

com

Suman Das

8130300800

suman.das@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

Page 5 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

19 SOUTH_AP hyderabad 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southap@sifycorp.

com

Shaik Chand Basha

8099621007

shaik.basha@sifycorp.com

praveenkumar.gangadhar

9963119909

praveenkumar.

gangadhar@sifycorp.com

sarma.remella

9642991991

sarma.remella@sifycorp.

com

Chandra Sekhar

Mallampati

9642531456

mallampati.

chandra@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Govardhan K

9866176799

govardhan_k@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

20 SOUTH_AP kakinada 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southap@sifycorp.

com

Shaik Chand Basha

8099621007

shaik.basha@sifycorp.com

praveenkumar.gangadhar

9963119909

praveenkumar.

gangadhar@sifycorp.com

sarma.remella

9642991991

sarma.remella@sifycorp.

com

Chandra Sekhar

Mallampati

9642531456

mallampati.

chandra@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Govardhan K

9866176799

govardhan_k@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

21 SOUTH_AP vijayawada 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southap@sifycorp.

com

Shaik Chand Basha

8099621007

shaik.basha@sifycorp.com

praveenkumar.gangadhar

9963119909

praveenkumar.

gangadhar@sifycorp.com

sarma.remella

9642991991

sarma.remella@sifycorp.

com

Chandra Sekhar

Mallampati

9642531456

mallampati.

chandra@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Govardhan K

9866176799

govardhan_k@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

22 SOUTH_AP vizag 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southap@sifycorp.

com

Shaik Chand Basha

8099621007

shaik.basha@sifycorp.com

praveenkumar.gangadhar

9963119909

praveenkumar.

gangadhar@sifycorp.com

sarma.remella

9642991991

sarma.remella@sifycorp.

com

Chandra Sekhar

Mallampati

9642531456

mallampati.

chandra@sifycorp.com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Govardhan K

9866176799

govardhan_k@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

23 SOUTH_KA bangalore 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southka@sifycorp.

com

Ramesh Kumar S

9986755831

ramesh.siddhan@sifycorp.

com

krishnan.sankarnarayan

8902752077

krishnan.

sankarnarayan@sifycorp.

com

Rajesh G Dhadekar

9945501838

rajesh.dhadekar@sifycorp.

com

Raja Sekharam U

9962518664

Rajesh Kumar Siddam

9962587543

rajesh.siddam@sifycorp.

com

Atul Tufchi

9916110047

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

Page 6 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

raja.sekharam@sifycorp.

com

atul.tufchi@sifycorp.com ravi.ranjan@sifycorp.com

24 SOUTH_KA belgaum 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southka@sifycorp.

com

Ramesh Kumar S

9986755831

ramesh.siddhan@sifycorp.

com

krishnan.sankarnarayan

8902752077

krishnan.

sankarnarayan@sifycorp.

com

Rajesh G Dhadekar

9945501838

rajesh.dhadekar@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Rajesh Kumar Siddam

9962587543

rajesh.siddam@sifycorp.

com

Atul Tufchi

9916110047

atul.tufchi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

25 SOUTH_KA hubli 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southka@sifycorp.

com

Ramesh Kumar S

9986755831

ramesh.siddhan@sifycorp.

com

krishnan.sankarnarayan

8902752077

krishnan.

sankarnarayan@sifycorp.

com

Rajesh G Dhadekar

9945501838

rajesh.dhadekar@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Rajesh Kumar Siddam

9962587543

rajesh.siddam@sifycorp.

com

Atul Tufchi

9916110047

atul.tufchi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

26 SOUTH_KA mangalore 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southka@sifycorp.

com

Ramesh Kumar S

9986755831

ramesh.siddhan@sifycorp.

com

krishnan.sankarnarayan

8902752077

krishnan.

sankarnarayan@sifycorp.

com

Rajesh G Dhadekar

9945501838

rajesh.dhadekar@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Atul Tufchi

9916110047

atul.tufchi@sifycorp.com

Rajesh Kumar Siddam

9962587543

rajesh.siddam@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

27 SOUTH_KA mysore 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southka@sifycorp.

com

Ramesh Kumar S

9986755831

ramesh.siddhan@sifycorp.

com

krishnan.sankarnarayan

8902752077

krishnan.

sankarnarayan@sifycorp.

com

Rajesh G Dhadekar

9945501838

rajesh.dhadekar@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Rajesh Kumar Siddam

9962587543

rajesh.siddam@sifycorp.

com

Atul Tufchi

9916110047

atul.tufchi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

28 SOUTH_KL calicut 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

jayaprakash.narayanan

9746104349

jayaprakash.

narayanan@sifycorp.com

praveen.sathyan

9895298257

praveen.sathyan@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

29 SOUTH_KL cochin 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

jayaprakash.narayanan

9746104349

jayaprakash.

narayanan@sifycorp.com

praveen.sathyan

9895298257

praveen.sathyan@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Page 7 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

southtnkl@sifycorp.

com Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

30 SOUTH_KL trivandrum 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

jayaprakash.narayanan

9746104349

jayaprakash.

narayanan@sifycorp.com

praveen.sathyan

9895298257

praveen.sathyan@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

31 SOUTH_TN chennai 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

Santhakumar R

9841772477

santhakumar.

raja@sifycorp.com

Ashok T

9884283989

ashok.

thiyagarajan@sifycorp.com

hariharan.selvaraj

9940028929

hariharan.

selvaraj@sifycorp.com

Kumar P

9940019833

kumar.paulsamy@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

32 SOUTH_TN coimbatore 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

hariharan.selvaraj

9940028929

hariharan.

selvaraj@sifycorp.com

Ashok T

9884283989

ashok.

thiyagarajan@sifycorp.com

hariharan.selvaraj

9940028929

hariharan.

selvaraj@sifycorp.com

Kumar P

9940019833

kumar.paulsamy@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

33 SOUTH_TN madurai 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

farook.mohamed

8220043619

farook.mohamed@sifycorp.

com

Ashok T

9884283989

ashok.

thiyagarajan@sifycorp.com

hariharan.selvaraj

9940028929

hariharan.

selvaraj@sifycorp.com

Kumar P

9940019833

kumar.paulsamy@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

34 SOUTH_TN pondicherry 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

guru.kumaraguruparan

9944745111

guru.

kumaraguruparan@sifycor

p.com

Ashok T

9884283989

ashok.

thiyagarajan@sifycorp.com

raj.mohan

9500909002

raj.mohan@sifycorp.com

hariharan.selvaraj

9940028929

Kumar P

9940019833

kumar.paulsamy@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

Page 8 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

hariharan.

selvaraj@sifycorp.com

35 SOUTH_TN trichy 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.

southtnkl@sifycorp.

com

vinoth.sathiah

9597228386

vinoth.sathiah@sifycorp.

com

Ashok T

9884283989

ashok.

thiyagarajan@sifycorp.com

hariharan.selvaraj

9940028929

hariharan.

selvaraj@sifycorp.com

Kumar P

9940019833

kumar.paulsamy@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Abdul Khader S

9884091285

abdul.khader@sifycorp.

com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

36 WEST ahmedabad 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Rahul Mohan Sawant

7738883959

rahul.mohan@sifycorp.com

shashank.gadekar

9987445011

shashank.

gadekar@sifycorp.com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

37 WEST aurangabad 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Nilesh B Pailwan

9819114628

pailwan.nilesh@sifycorp.

com

Ayaz Yasin Anwari Pathan

7506871725

ayaz.pathan@sifycorp.com

Sachin Tukaram Pagare

9769205329

sachin.pagare@sifycorp.

com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

38 WEST baroda 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Rahul Mohan Sawant

7738883959

rahul.mohan@sifycorp.com

shashank.gadekar

9987445011

shashank.

gadekar@sifycorp.com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

39 WEST bhopal 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Mahesh Dattatray Pawar

9920041832

mahesh.pawar@sifycorp.

com

Makarand Sham Mulam

9967844180

makarand.sham@sifycorp.

com

Harpal Singh

9619195099

harpal.singh@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

40 WEST goa 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

Rahul Mohan Sawant

7738883959

rahul.mohan@sifycorp.com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Page 9 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

sot.west@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

41 WEST indore 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Mahesh Dattatray Pawar

9920041832

mahesh.pawar@sifycorp.

com

Makarand Sham Mulam

9967844180

makarand.sham@sifycorp.

com

Harpal Singh

9619195099

harpal.singh@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

42 WEST jamnagar 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Rahul Mohan Sawant

7738883959

rahul.mohan@sifycorp.com

shashank.gadekar

9987445011

shashank.

gadekar@sifycorp.com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

43 WEST mumbai 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Swapnil H Gujar

9819077532

swapnil.gujar@sifycorp.

com

Pritam Pandurang

Birwadkar

8454849432

pritam.birwadkar@sifycorp.

com

Harpal Singh

9619195099

harpal.singh@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

44 WEST nagpur 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Nilesh B Pailwan

9819114628

pailwan.nilesh@sifycorp.

com

Ayaz Yasin Anwari Pathan

7506871725

ayaz.pathan@sifycorp.com

Sachin Tukaram Pagare

9769205329

sachin.pagare@sifycorp.

com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

45 WEST nasik 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Nilesh B Pailwan

9819114628

pailwan.nilesh@sifycorp.

com

Ayaz Yasin Anwari Pathan

7506871725

ayaz.pathan@sifycorp.com

Sachin Tukaram Pagare

9769205329

sachin.pagare@sifycorp.

com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

Page 10 / 11

Escalation Matrix

S.

N

o

Region Location Helpdesk Nos 1st level Escalation

(ETR Elaps)

2nd level Escalation

(ETR + 1Hr)

3rd level Escalation

(ETR + 2Hr)

4th level Escalation

(ETR + 3Hr)

5th level Escalation

(ETR + 4Hr)

com com

46 WEST pune 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Nilesh B Pailwan

9819114628

pailwan.nilesh@sifycorp.

com

Ayaz Yasin Anwari Pathan

7506871725

ayaz.pathan@sifycorp.com

Sachin Tukaram Pagare

9769205329

sachin.pagare@sifycorp.

com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

47 WEST raipur 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Mahesh Dattatray Pawar

9920041832

mahesh.pawar@sifycorp.

com

Makarand Sham Mulam

9967844180

makarand.sham@sifycorp.

com

Harpal Singh

9619195099

harpal.singh@sifycorp.com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

48 WEST rajkot 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Rahul Mohan Sawant

7738883959

rahul.mohan@sifycorp.com

shashank.gadekar

9987445011

shashank.

gadekar@sifycorp.com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

49 WEST surat 18004192929 /

+91-44-66022400

helpdesk@sifycorp.

com

sot.west@sifycorp.

com

Rahul Mohan Sawant

7738883959

rahul.mohan@sifycorp.com

shashank.gadekar

9987445011

shashank.

gadekar@sifycorp.com

Brijesh H Prajapati

9920440722

brijesh.prajapati@sifycorp.

com

Ravinder Singh Keer

9867004284

ravinder.keer@sifycorp.

com

Raja Sekharam U

9962518664

raja.sekharam@sifycorp.

com

Riyazuddin Sarkazi

9223333307

riyazuddin.

sarkazi@sifycorp.com

Gopalakrishnan R

9840855960

gopalakrishnan.

rgk@sifycorp.com

Ravi Ranjan

9884613838

ravi.ranjan@sifycorp.com

Page 11 / 11

Escalation Matrix – Service Operation Global Network Management Center

1st Level Escalation ( Immediate )

Sify Global Helpdesk

Contact : 1800-419-2929 Option 1 / 044-66022400

E-Mail : helpdesk@sifycorp.com , gnmc@sifycorp.com , gnmcsot@sifycorp.com

Direct Land Line Contact Number : 044-22540671/ 73 / 74 / 75

For location based local number refer website http://ioninx.sify.net/ioni/index.php

2nd Level Escalation ( 30Min )

Parthiban S ( Senior Engineer ) Tamil Selvan (Team Lead )

Mobile : +91-9941330563 Mobile : +91-8220043774

E-Mail : parthiban.selvakumar@sifycorp.com E-Mail : tamilselvan.tamilalagan@sifycorp.com

3rd Level Escalation ( 60Min / 120Min )

Kavitha S (Manager – GNOC) Rangaprabhu D (Manager – GNOC)

Mobile : +91-9841155055 Mobile : +91-9884133647

E-Mail : Kavitha.suresh@sifycorp.com E-Mail : rangaprabhu.deenadayalu@sifycorp.com

4th Level Escalation ( 240Min )

Joseph Abraham (AVP – Network Operations) Anurag verma (VP – Network Operations)

Mobile : +91-9884070474 Mobile : +91-9999908877

E-Mail : joseph.abraham@sifycorp.com E-Mail : anurag.verma@sifycorp.com