#firmday london 24th november 2016 - glassdoor: 'the cultural effect on employee satisfaction...
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© Glassdoor, Inc#GLASSDOOR
The Culture Effect on Employee Satisfaction and Productivity
© Glassdoor, Inc#GLASSDOOR
Speaker
David SoraghanClient Relationship Director
@GlassdoorUK
© Glassdoor, Inc#GLASSDOOR
© Glassdoor, Inc#GLASSDOOR
companies540K
countries190
monthly UUs~30M
content12M
mobile50+%
© Glassdoor, Inc#GLASSDOOR
Do Satisfied Employees = More Productive Employees?
© Glassdoor, Inc#GLASSDOOR
Yes! Investing in Employees Boosts Productivity
© Glassdoor, Inc#GLASSDOOR
£ £ £ £ £ £10% increase in pay =
1 point increase in satisfaction on 0-100 scale
Source: Glassdoor Economic Research, 2015
© Glassdoor, Inc#GLASSDOORSource: Glassdoor Economic Research, 2015
Findings:Salary is NOT the main driver of satisfaction
© Glassdoor, Inc#GLASSDOOR
Findings:Culture, opportunities and leadership matter most
Source: Glassdoor Economic Research, 2015
© Glassdoor, Inc#GLASSDOOR
Why Does All of This Matter?The Culture Effect
© Glassdoor, Inc#GLASSDOOR
Findings:
Source: Chamberlain, Andrew (2015). “Does Company Culture Pay Off? Analyzing Stock Performance of ‘Best Places to Work’ Companies,” online at http://bit.ly/1QTGJ0xAssumes rating-weighted portfolio of Glassdoor Best Places to Work. See full report for details.
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Glassdoor’s “Best Places to Work” list outperformed the S&P by 122% from 2009 to 2014
Glassdoor’s “Best Places to Work” list outperformed the S&P by 122%Lowest rated companies underperform S&P by 29.5%
© Glassdoor, Inc#GLASSDOOR
A Clear Causal Link
Employee Satisfaction means improved financial performance
1- increase on Glassdoor = 7.9% avg. jump in Company Market
Value
© Glassdoor, Inc#GLASSDOOR
Do Satisfied and Productive Employees = Satisfied Customers?
© Glassdoor, Inc#GLASSDOOR
Employee First
Put your staff first, customers second, and shareholders third
“
© Glassdoor, Inc#GLASSDOOR
© Glassdoor, Inc#GLASSDOOR
Increasing employee engagement investments by 10% can
increase profits by £1850
per employee, per yearSource: Workplace Research Foundation
© Glassdoor, Inc#GLASSDOOR
More Than One Way to InvestIt’s not all about the Money!• Recognition From Supervisors• Clear Communication From Leadership• Transparency• Solicit Feedback• Listen to Feedback
© Glassdoor, Inc#GLASSDOOR
© Glassdoor, Inc#GLASSDOOR
Happy Employees = Happy Customers
© Glassdoor, Inc#GLASSDOOR
Would current
employees recommend
your organisation to a friend?
What arejob seekers
sayingabout you
onsocial?
What isyour
companyrating
onGlassdoor?
Ask Yourself…
© Glassdoor, Inc#GLASSDOOR
What this means…Happy and satisfied employees mean happy and satisfied customers
Your employees are your brand
It pays to care
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