from lookup to learning

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Presented at the Enterprise Search Cambridge UK meetup: http://tinyurl.com/3bonf7f

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From Lookup to Learning

by Tyler Tate, TwigKitphoto by Peter Kaminski

What is learning?

?

learn•ing n | the activity of obtaining knowledge

Classic information retrieval

Document DocumentRepresentation

QueryInformation

Need

Iterative information seeking

"The query is satis!ed not by a single !nal

retrieved set, but by a series of selections of

individual references and bits of information

at each stage of the ever-modifying search."

– Marcia Bates

Lookup

A hierarchy of information interaction

Lookup

Recognise theneed for information

Lookup

Formulate the query

Lookup

Run the query

Lookup

Review the results

Lookup

?

Lookup

Lookup

A hierarchy of information interaction

Learn

Investigate

Lookup

A hierarchy of information interaction

Learn

Investigate

Lookup

Three types of search activities

Explore

The information seeking process

The information seeking process

INITIATION FACILITATION INTERPRETATION

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

Selection

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

Selection Exploration

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

Selection Exploration Formulation

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

Selection Exploration Formulation Collection

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

Selection Exploration Formulation Collection

The information seeking process

2 3 4 5 61

INITIATION FACILITATION INTERPRETATION

Explore

Personalised recommendations

Flexible !ltering

Related searches

Re-!nd

Recently viewed items

Recently viewed items

Organise

Organise recipes into a meal plan

Compare

Side-by-side product comparison

Annotate

Comment on and rate saved properties

Monitor

Email alerts

Collaborate

Collaborative bookmarking

How can you better helpyour users learn?

?

✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006

✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991

✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010

✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989

From Lookup to Learning

by Tyler Tate, TwigKitphoto by Peter Kaminski

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