general support customer segments - eaton.com.brpub/@electrical/documents/... · • soft starters...

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Automation Products

Distribution and Residential Products

Power and Logic Control

Power Management

Panelboards and Switchboards

Field Services, Batteries, Part Replacements, Installed Product Support

Building Information Modeling (BIM)

Technical and Warranty Support

Commercial Support

Component Warranty & Returns (CORE)

877-ETNCARE877-386-2273

EatonCare Support: Component Order & Component Returns

EatonCare Technical Resource Center

EatonCare OEM EatonCare Project Order Support

EatonCare Power Quality

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General Support Customer Segments

Order Expediting & Order Tracking

Price, Availability, & Order Status

Technical and Warranty Support

Commercial Support

Power Quality Returns

Technical Support

Commercial Support

Sensors and Limit Switches

Vehicle Controls

Drives

Amy 24/7 Automated Information System

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EatonCare OEM Team

Mission• Maintain premier service levels that exceed

our customers’ expectations and serve as a differentiator for our field sales engineers

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Differentiation – What to Remember

• Extension of Field Sales Team• Customer & Process Knowledge• Simplifying the Customer Experience• Building Relationships• Sophisticated Tools in Place • Driving Customer Loyalty• We Are Available

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OEM Team

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Documentation of Training

• Email your contact info to: TeamOEM@Eaton.com

• Please let us know if you have any questions or requests, or if you would like a copy of the presentation.

© 2011 Eaton Corporation. All rights reserved.

S611 Soft Starter

Where Performance Meets Unsurpassed Control

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Agenda

• Soft Starter Basics• Why convert to Soft Starters• S611 Value Proposition• S611 Open Soft Starter• S611 Enclosed Soft Starter• S611 Selling Tools

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What is a Soft Starter?

• Soft starter is a solid state device used with AC electric motors to ramp up the voltage and torque on the motor during startup

• This ramp up reduces mechanical stress on the motor and shaft, as well as the electro-dynamic stresses on the attached power cables and electrical distribution network, thus extending the lifespan of the system

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Why Convert to Soft Starters?

• Soft starters lower inrush current when compared to across-the-line or wye-delta starting methods

• Reduces stress on components (belts, chains, conveyors)• Reduces long term maintenance costs • Increases System uptime

• In pump applications, reduces “water hammer” effect by utilizing pump-stop feature

• Reduces heat build up in enclosure because of internal by-pass

• Reduces peak inrush current resulting in minimizing penalty from the utility companies

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Inrush Current Comparison (300HP)

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Soft Starter Product Family

Low Voltage Soft StartersUp to 1000AmpsUp to 690 voltsUp to 800HP

DS7DS6

S611

S811

S801

Up to 25 HP0 to 480 V

Up to 350 HP0 to 600 V

Up to 150 HP0 to 480 V

30 - 800 HP0 to 690 V

30 - 800 HP0 to 690 V

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S611 Value Propositions & Product Range• Top value propositions

• Integrated bypass• Integrated electronic overload

protection• 120V control• Power monitoring• Intuitive user interface• Serviceability (control board,

contactors)• Pump control option• ModBus Native• Control board mounted

underneath the cover• High fault combination rating up

to 100KA• Available in NEMA 1/12/3R/4/4X

enclosures

• Product Range• Current: 26 to 414A • Voltage: Up to 600V• Power: 20 to 350HP

• Launch Date• August 2011

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Where Does S611 Fit In?

Low Voltage Soft StartersUp to 1000AmpsUp to 690 voltsUp to 800HP

DS7DS6

S611

S811

S801

Up to 25 HP0 to 480 V

Up to 350 HP0 to 600 V

Up to 150 HP0 to 480 V

30 - 800 HP0 to 690 V

30 - 800 HP0 to 690 V

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S611 Construction

• Open frame design• Intuitive user interface• Network communication• Standardized connections• Field replaceable

components• Option kits

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User Interface Module

• Intuitive user interface operation• Entering application

operating parameters• Display critical

operating values• Phase voltage• Phase current• Average values• Power• Fault indications• Fault status/reset• Ready Status

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User Interface Module

• Straight-forward LED indication and status display

• Parameter menus• Protection• Operation• Monitoring

• Navigation keys• Mode/cancel• Edit/save• Fault log• Fault reset• Arrow (navigation)

• System value display• Volts, amps, power• Fault code

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Protection Parameters

• Comprehensive parameter set available to provide system monitoring and device protection ability

• Trip class – 5 to 30• Jam trip – 150% to 400% of FLA• Stall trip – 150% to 400% of FLA• Current unbalance – 1% to 100 %• Load disconnect – 1% to 50% of

rated power• Current phase loss – 1% to 100%

of rated current• Under voltage – 1% to 99% of line

voltage• Over voltage – 101% to 120% of

line voltage• Voltage unbalance – 1% to 100%

of line voltage• Phase sequence (rotation) – ABC

or ACB

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Operation Parameters

• Full feature parameters provide optimum system performance and application integrity• Motor FLA (A)• Motor rated voltage• Start method – voltage ramp

or current limit• Start time – .5 to 180 seconds• Initial torque – 0% to 100% of

full voltage• Stop time – 0 to 60 seconds• Kick start time – 0 to 2

seconds• Kick start torque – 0% to

100% of full voltage• Manual or auto reset mode

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Advanced Parameters (1)

• Network communications settings• Device address• Baud rate• Parity

• User interface options• User interface lock• User display parameter• Configuration reset

• Programmable relays• Fault relay configuration• Aux. relay configuration

• Start control• Level or edge sensing

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Advanced Parameters (2)

• Load disconnect source• Fault trip action can be

delayed• Jam trip delay• Current unbalance trip

delay• Current phase loss trip

delay• Load disconnect trip delay• Under voltage trip delay• Over voltage trip delay• Voltage imbalance trip

delay

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Advanced Parameters (3)

• Selectable parameter functions• UI comm loss fault

enable• Shorted SCR fault

enable• SCR not firing fault

enable• Over temperature

fault enable• Overload on start

enable• Command register

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Pump Control Option

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Pump Control Clips

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Network Communication

• Dual network capable

• ModBus RTU Native• ModBus External• ProfiBus• Devicenet• Ethernet IP/ModBus

TCP

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Standardized Connections – Terminal Block

• 120Vac Control• Line tap for accessory• Dedicated start terminal

• Aux. relay terminals• No special tools

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Standardized Connections

• Screw type control terminals

• Standard commodity lugs• Mechanical or compression

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Field Serviceable Components

• Printed circuit board• Bypass contactors• Current transformers• User interface

module

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S611 Kits

• User interface remote mounting kit• Communication adapters• Lug kits

• Mechanical• Compression

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Target Applications

• Constant Torque (Crusher, Conveyor)• High Initial Torque• Kick Start• Extended Ramp

• Variable Torque (Pumps, Fans etc.)

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S611 Competitive Comparison

• Key competitors in the markets are• Benshaw• Motortronics

• It can very well go up against any other high feature competitor out there

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Value Props of S611 Over Benshaw• S611 size is smaller in the 100-250HP range• In S611, the control board is mounted underneath the

cover giving it much protection versus that of Benshaw where it is mounted on the cover

• S611 has a highly intuitive digital user interface – This makes commissioning and monitoring that much simpler; Benshaw’s standard user interface is a 4 button 7 segment display

• No JAM or Stall protection in Benshaw• Operating temperature is wider with S611 • Benshaw’s standard enclosed offering is with

breakers; S611 is offered with both fuses and breakers

32 32© 2011 Eaton Corporation. All rights reserved.

Value Props of S611 Over Motortronics

• S611 Size is smaller in the 100-250HP range• No JAM or Stall protection in Motortronics• Operating temperature is wider with S611 • Motortronics’ standard enclosed offering is

with breakers; S611 is offered with both fuses and breakers

• S611 has better serviceability compared to that of Motortronics

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What did we learn so far?

• Who is the target competition here?

• What are some of the value props?

• Target Applications?

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S611 – Enclosed Control• Available in NEMA

1/12/3R/4/4X• Available with various

options including external fully rated bypass, fuses and breakers

• High fault combination rating upto 100KA with fuses and up to 65KA with breakers

• NOT AVAILABLE IN MCCs

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S611 Catalog Number Scheme

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S611 Catalog Selection Tables

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S611 Selling Tools

• Product aid• Four pages of

product highlights• Top value

propositions covered• Performance package• Streamlined UI• Field serviceability• Enclosed control

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S611 Selling Tools

• Competitive comparison• Eaton S611• ABB PSS/PST• Motortronics V/DXT• Benshaw RC/RB• Rockwell SMC• Schneider ALTISTART• Siemens Sikostart• Weg SSW

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S611 Selling Tools

• Sales FAQ• Addresses common

product technical questions

• Competitive questions

• Sales questions

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S611 Selling Tools

• Quick start guide and user manual• Walks through safety

issues, introduction, technical data and specifications, unpacking, install, operating configuration, troubleshooting, accessories

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Selling Tools - e-Tools Update• VISTA & VOTW: Open S611 available today • Bid Manager: Open S611 and Enclosed

• Take off Location: Industrial Control Products / Soft Starters - S611• Bid Manager 7.7 (available NOW): Disconnect option ONLY• Bid Manager 7.8 (available Oct 24, 2011): Disconnect and most common options

(i.e. external bypass starter, CPT, start/stop pushbutton)

42 42© 2011 Eaton Corporation. All rights reserved.

S611 Selling Tools

• Plan a lunch and learn… and get free pizza

• ICD picks up the tab!• Look for the

supreme pizza in your launch kit for details!

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RECENT & UPCOMING RELEASES

Soft Starters

44 44© 2011 Eaton Corporation. All rights reserved.

DS6 Soft Start Controller

• Top value propositions• Small size• Patented asymmetric

delay angle control, making torque behavior similar to a three phase starter

• Integrated bypass• Low cost solution

compared to three phase control devices

• Full UL approval

• Product range• 41 to 180A• Up to 480V• 40 to 150HP

• Two application notes on DS6 are now available• Sizing• Two phase control

45 45© 2011 Eaton Corporation. All rights reserved.

DS7 Soft Start Controller

• Top value propositions• Small size• Patented asymmetric delay

angle control, making torque behavior similar to a three phase control device

• Integrated bypass • 24 Vac/dc or 110/230 Vac

control voltage• Mechanical and electrical

tool-less assembly with MMPs

• Low cost solution compared to three phase control devices

• Full UL approval

• Product range• 4 to 32A• Up to 480V• 2 to 25HP

• Launched April 2011

46 46© 2011 Eaton Corporation. All rights reserved.

S811+ Soft Starter• Top value propositions

• Enhance features of the S811/S801 product family

• Native Modbus and QCP communication

• KW and power factor measurement

• Cloning feature• Alarm capability• Analog Input• Obsolete S801 PCBA and

use S811 PCBA – S801 product will still exist

• Launch date of Third Quarter 2012

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One Stop – ALL Information on website

www.eaton.com/softstarters

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Questions?

• Product Manager• Ram Tenneti• ramtenneti@eaton.com• (734) 730-9513

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One Stop – ALL Information on website

www.eaton.com/softstarters

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Questions?

• Product Manager• Ram Tenneti• ramtenneti@eaton.com• (734) 730-9513

• Application Engineer• David Klapstein• davidklapstein@eaton.com• (414)-449-7382

51 51© 2011 Eaton Corporation. All rights reserved.