grievanc
Post on 16-Jul-2015
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The Department of Administrative Reformsand Public Grievance- Chief Co-ordinatingAgency for redress of grievances
Internal Grievance Redress Machinery withineach Ministry/Department
External Grievance Redress Machinery in theDARPG
Director of Public Grievances-Officer of therank of Joint Secretary.
Duties/Powers
Grievance Officers at Field Level
Reporting Mechanism
The Public Wing in Rashtrapati BhawanSecretariat.
The Public Wing in the Prime Minister’sOffice
The Directorate of Public Grievances inCabinet Secretariat. (DPG)
The Department of Pensions andPensioners’ Welfare.(DP&PW)
DAR&PG O.M. dated 1st March,1988
DAR&PG O.M. dated 22nd May,2005
Citizen’s Charter
CPGRAMS
“SEVOTTAM”
Any questions?
Thank You.
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