grooming & personal hygiene
Post on 15-Apr-2017
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Image Projection
• Factors
– Appearance
– Helpfulness
– Efficiency
– Warmth
Appearance
• How do you Look ?• Poised Untidy• Elegant Hassled with • Confident no style• Charming
• How do you talk ?• Softly Loud & strident
Appearance
• How does your office look ?
• Clean & uncluttered Untidy, disorganized• Room well painted Pealing Plasters• Well lit Hanging Wires• Drinking water Fused tube light• Clean Glass Chipped cups
Helpfulness
• Do you know ?• Which dept does what I’ll just find out• Where it is situated Pls ask someone else• Who’s in charge Sorry I am new /
busy
When you give directions ?
• Do you include landmarks Turn right, left & right
Warmth
Do you Smile ?
Do you look him in the eye while talking?
Do you use customers last name?
Use soft & clear voice
Use your voice with feeling
Efficient Do you attend the call immediately?
Is your work space neat & compactly arranged?
Are your reports free from errors before submitting to your boss?
During slack time do you think of “sort out” areas?
To keep yourself clean, neat & tidy in appearance.
Grooming
•Hair
•Nails
•Ornaments
•Footwear
•Uniform
Grooming Standards
What are the grooming standard for hair for men?
Not fall on forehead, touch ears or collars,
neatly combed, not oily or permed,
conservative hair style.
Grooming Standards
What are the grooming standard for hair for men?
Moustaches•Neatly trimmed
•Should not cover upper lip.
Grooming Standards
What are the grooming standard for men?
Face•Clean shaved
•Sideburns
•Beards
Grooming Standards
HAIRSHORT
Trimmed regularly
SHOULDER LENGTH
Trimmed regularly.
Neatly pinned to keep away from face.
Grooming Standards for Ladies
HAIRLONGER THAN SHOULDER LENGTH
Cut to even length
Straight
Tied up at the centre of the nape.
Bun secured at the back of the head or above the nape with a black net.
Grooming Standards for Ladies
HAIRAlways neatly combed, in place.
Do not use coloured/plastic bands.
Clean, non greasy, free of oil and dandruff.
Ponytail, braid not longer than 9”
Keep permed/curly hair neat & restrained.
Grooming Standards for Ladies
NAILS
Trimmed and well maintained
Neatly cut, clean and dirt free,
No nicotine, carbon, ink stains.
Grooming Standards
Grooming Standards
FINGER NAILSWell Maintained and clean.
•Neatly cut, shaped & clean.
•No excessively long nails.
•Only light & neutral coloured nail polish.
Cover entire nails, with no gaps or cracks.
Grooming Standards
TOE NAILSWell Maintained and clean.
•Nail Polish should match finger nail polish.
•Not cracked.
ORNAMENTSOnly one simple ring, on any one hand.
No fancy bracelets or bands. (Except for religious reasons).
Grooming Standards
ORNAMENTSWATCHES
Conservative, not flashy, or too large
Leather Strap
Black, Brown or Tan
Metallic Strap
Gold or silver
Grooming Standards
Grooming Standards
OTHER JEWELLARY
Earrings
Only one set of earrings
Not dangling or flashy or large.
Bangles
Two thin bangles, gold or silver.
Grooming Standards
OTHER JEWELLARY
Chain
One, thin, gold or silver chain.
Nose stud
Only a small nose stud.
FOOTWEARWell maintained, well polished, in good repairNO loafers
What colour ?
black.
Grooming Standards
FOOTWEARSOCKS ?
•No pattern.
•Odourless & clean
•Elastic intact.
Grooming Standards
FOOTWEAR for ladies•Closed shoes or sandals,
•well polished & in good repair,
•black or brown leather,
•no flat shoes.
Grooming Standards
Remember
Shoes are the reflectors of your grooming & hygiene
MAKE UPSimple and basic
Foundation
Use foundation to avoid oily look
Lipstick
Matte finish, sober, match uniform colour
Grooming Standards
MAKE UPSimple and basic
Eye Shadow
Subtle & not excessive
Eyeliner
Thin, straight, applied neatly.
Grooming Standards
UNIFORMImmaculate, Spotless, well ironed, no unnecessary creases
Appear fresh, not faded,
Perfect fit,
No loose threads or broken buttons
Cuffs and collars clean and stain free.
Grooming Standards
UNIFORMBELTSNot cracked or dull
Simple, non flashy buckle
Not more than 1.5” wide.
Grooming Standards
UNIFORMAlways wear a vest.
Name tags to be shining and visible.
Pen, keys and pagers should not be visible.
Grooming Standards
Remember
“Your clothes are conveying messages about you.”
They say whether you have good sense and taste
They say you have self respect & respect for those you deal with
Personal HygieneBody
•Bathe everyday, without fail, before coming on shift
•Scrubbing your skin completely is the surest way to get rid of body odor.
Personal Hygiene
• Deodorants & powders are advisable than perfume.
• Any type of smell which stands out is unacceptable.
Body
Personal HygieneHair
•Hair must be trimmed and clean all the times
•Hair must not touch the face
•Hair must not be greasy or oily
•Use Shampoo everyday.
Personal Hygiene
Teeth
•Brush your teeth immediately before coming to duty
•Do not eat onion, garlic or smoke before shift. If you smoke, use mouthwash
•Bad breath breaks business deals, relationships.
•Bad breath breaks business deals, relationships.
•Volatile Sulphur compounds known as VSC are the byproduct of the bacteria found in the mouth.
•Tongue bacteria increases the mouth odour.
•Look for toothpaste that contain stabilized chlorine dioxide, silica or zinc.
Personal HygieneTeeth
A healthy body & Clean mouth produce fresh breath
Personal Hygiene
• Brush your teeth & gums with chlorine dioxide toothpaste.
• Scrape your tongue daily.• Drink plenty of water or mint lemon water.• Avoid alcoholic or drinks that contain
caffeine as they dry your mouth.• Eat fresh breath herbs like parsley, dill,
basil or peppermint.
Tips for Fresh Breath
Personal HygieneFace
•Males should shave everyday, before coming to shift
•Moustache, if kept must be neatly trimmed in such a way that the upper lips are clearly visible.
•Do not use strong after-shave
Personal HygieneFace
Personal HygieneFace
•Ladies should wear only light make-up.
• Do not use heavy perfumes
•Use Cold cream for dry face.
Personal HygieneHands
•Always wash hands with soap, before coming on shift
•Keep your nails short and clean
Personal HygieneHands•Hands must always be clean, free of any stains and skin breaks•Always wash hands with soap, immediately after using toilets, eating, smoking or handling refuse
Personal Hygiene
UniformUniform should always be clean, laundered and ironed
Change uniform whenever it is soiled
Change socks and undergarments everyday
Always carry a clean handkerchief, and change it daily
Uniform must be worn only on duty and not for personal use
Personal Hygiene
Feet
Feet must be washed regularly and toenail kept trimmed
Personal HygieneShoes
•Wear comfortable closed toed shoes. Do not wear high heeled or open toed shoes
•Air your shoes regularly.
•Use socks that absorb moisture
•Buy socks with a percentage of cotton & a low nylon content.
•Use talcum powder or a medicated powder between the toes
Personal HygieneGeneral
•Sufficient sleep, adequate and healthy food and regular exercise will keep you healthy
•You should always look alert and attentive on duty
•Do not bite your nails
•Do not run your hands through your hair
•Do not touch your nose, ears or rub your eyes
Personal HygieneGeneral
•Always cover your mouth with a handkerchief, while coughing or sneezing
•Do not scratch your face
•Do not chew gum
•Cuts and burns must be covered with correct water proof dressing
Personal Hygiene
BurnsCuts
Personal HygieneIllness
Do not report for work if you suffer from:
•Fever
•Diarrhea
•Upset stomach, nausea or vomiting
•Sore throat or sinus infection
•Coughing or sneezing
•Dizziness
•Conjunctivitis
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