implémentation sap mrs
Post on 17-Dec-2016
273 Views
Preview:
TRANSCRIPT
SAP MRS Multiresource Scheduling
Info session - 2013
Atul Wakankar
May 2013
© 2011 SAP AG. All rights reserved. 2 Internal
MRS: Foundation for the End-to-end Scheduling Process Resource Management for various Industries and different Scenarios
MRS
Maintenance
Operations
Services
Projects
Upstream, Midstream, Plant Maintenance
Downstream, Services
Equipment, Rigs
Oil & Gas
Plant Maintenance, Generation
Transmission, Distribution, Service
Utilities
Plant Maintenance
Services
Chemicals
Projects, Maintenance
Equipment
Engineering, Construction & Operations
•Manufacturing
•Maintenance and Service
Industrial Machinery & Components
•Project Staffing, Consulting
•Audit and Tax Services
• IT Service Planning and Scheduling
Professional Services
•Maintenance, Service
•Equipment
Transportation
• Heavy Equipment
•Telecommunication
• Public Sector
•Automotive
• Retail
• Media
Other Industries
Other
Staffing
•Operations and Maintenance
• Equipment
Mining
High Tech CRM ERP
•Maintenance
•Service
© 2011 SAP AG. All rights reserved. 3 Internal
Resource Management with SAP MRS
Supporting all Lines of Businesses
Project Staffing Professional services providers
can use SAP MRS to match
demand against the available
supply of consultants.
The solution aggregates data
from multiple sources, helping
you identify properly qualified
personnel, assign the right
consultants to projects, and meet
service demand. In addition,
planners gain an overview of
client requests available
resources, and open projects –
enhancing visibility and
transparency.
Maintenance
Organizations that provide
industrial plant maintenance
services must balance the need
for specialized technology
services with the availability of
uniquely qualified technicians.
SAP MRS supports the overall
operations and maintenance
strategy. Superior maintenance of
valuable assets reduces mean
time between equipment
breakdowns, enhances
production uptime, and improves
on-time delivery.
Field Services
SAP MRS provides your field
services organization an end-to-
end integrated SAP solution for
planning and scheduling as well
as key integration to your mobile
devices including Geographical
Information systems data.
The solution enables scheduling
decisions that will ultimately lead
to better quality of service,
increased profitability and
revenue. An efficient and high
performing service organization
is key to expanding the
business.
These three core Planning Scenarios are complemented by others like Heavy Equipment Scheduling or DBM Automotive.
© 2011 SAP AG. All rights reserved. 4 Internal
Resource Management with SAP MRS
One solution for different needs at one customer
IT
Pla
nt
Main
tenance
De
pa
rtm
en
t
R&
D, E
ng
ine
erin
g,
Co
nsu
lta
ncy…
Se
rvic
e
Org
an
isa
tio
n
Lines of Business
Customer “Company”
SAP Multiresource Management
SAP Analytics SAP Mobile
© 2011 SAP AG. All rights reserved. 5 Internal
SAP Multiresource Scheduling
Project Scheduling and Staffing
Project Management
SAP PPM and/or SAP ERP PS Integration
Staffing scenarios
Capacity Planning
Planning and Scheduling Functionality available
Staffing Functionality available
Collaboration
Workflow, Adobe offline forms
Analytics and Mobility
BusinessObjects dashboards
Mobile Solution Offering as CDP (Concept App
available)
© 2011 SAP AG. All rights reserved. 6 Internal © SAP 2007 / Page
6
Multi-Resource Scheduling at a Glance
Get an overview of your current planning status, including
scheduled requests, resource utilization, and open work
lists
Use a graphical planning board, supported by an alert
monitor, to interactively dispatch open service requests to
your available resources
Use an optimization engine to automatically create an
optimized schedule
Take advantage of analytics to
Determine your overall request status
Understand your resource utilization
Support your field service efficiency
Reduce commute times by integrating
Geographical Information Systems (GIS)
Make use of mobile connectivity to update the
requests for your field service personnel
© 2011 SAP AG. All rights reserved. 7 Internal
Process Overview “Project Dispatching”
1
Project Mgr.
Create Projects
2
4
3
Approval
Scheduler
Change/reschedule
assignments
resolve conflicts
Project Mgr.
Change Projects
/ Dates
3
Scheduler
Create assignments
and resolve conflicts
Notification (Business workflow)
Notification (Business workflow)
© 2011 SAP AG. All rights reserved. 8 Internal © SAP 2007 / Page
8
Process overview
Create resource
request
4
2
3 1
Refine assignment
Staff resources
Search for resources
Resource Planning
within Project
Planning
6
Monitor execution Accept or decline
resource offers
5
© 2011 SAP AG. All rights reserved. 9 Internal © SAP 2007 / Page
9
Roles
Employee
Maintains his or her qualification profile
Requester
Creates a resource demand
Contact Person
Performs employee search
Transfer demands to resource planners
Resource Planner
Assigns resources to demands
Resolves conflicts
© 2011 SAP AG. All rights reserved. 10 Internal © SAP 2007 / Page
10
Raising Resource Utilization is a Challenge
No central overview of demand and availability of resources Inefficient sharing of resources across organizational units
Only direct managers are aware of their employee’s skills Missing planning, forecasting, and optimization of resource deployment
Reallocating resources is complex, time consuming, and requires insight Available software tools are either not integrated or do not to cover industry-specific staffing requirements based on skills, organizational assignments, job functions, and so on
Business Issues Addressed by the Solution
© 2011 SAP AG. All rights reserved. 11 Internal © SAP 2007 / Page
11
Example:
Mission & Objectives of SAP Field Services
Key Objectives:
Increase and maintain high level of utilization
Increase customer satisfaction
Increase transparency of resource utilization across regions or countries
Improve accuracy of skill forecast
Offer more efficient resource request handling performance
Increase revenue and profitability
Improve average time to fill an open resource request
Improve response rate to cross regional resource requests
Reduce Forecast Deviation for skill area
Improve ratio requests per resource manager
© 2011 SAP AG. All rights reserved. 12 Internal © SAP 2007 /
Page 12
Key functions
Qualifications
Usage of standard HR qualifications possible
New, powerful MRS qualification object
HR Integration
Display of flexible working time
Creation of HR absences, attendances and substitutions in MRS planning board
Flexible setup of resource planning structure
Capacity Management
Workload on group level
Planned and unplanned orders; soft and hard bookings
Employee availability (planned working time, absences, attendances)
Graphical Planning Board
Assignment of orders resp. order operations to individual employees
Increase of transparency
Cross-organizational planning possible
Employee search and demand search
Web UIs
Request Creation
Employee Search
Staffing
Assignment Refinement
© 2011 SAP AG. All rights reserved. 13 Internal © SAP 2007 /
Page 13
Integration with HCM Time Management
SAP HCM MRS
Planned Working Time
(IT 0007)
Absences
(IT 2001)
Attendances
(IT 2002)
Substitutions
(IT 2003)
Time allocations
Creation
Customizing dependent
on personnel area and sub area
© 2011 SAP AG. All rights reserved. 14 Internal © SAP 2007 /
Page 14
MRS Capacity Management
Hard bookings
Soft bookings
Open offers
Unassigned requests
© 2011 SAP AG. All rights reserved. 15 Internal © SAP 2007 /
Page 15
Integration with PS Network (SAP GUI)
PS Network activity
Requester: Create request (Time Frame, Work, Qualifications)
Contact Person: Search for employees and resource planners
Requester: Accept or decline resource offers
© 2011 SAP AG. All rights reserved. 16 Internal © SAP 2007 /
Page 16
MRS Planning Board
© 2011 SAP AG. All rights reserved. 17 Internal © SAP 2007 /
Page 17
MRS Planning Board – Features
Resource Availability
Assignment Processing
Capacitive Assignments
Stretched Assignments
Employee Qualifications (Ranking)
Undo and redo functionality
Alert monitor
Teams (capacitive planning)
Time allocations (for example, illness, work without order, and so on)
Display of actual data
Visualization of travel time
Demand Split functionality
Creation of periodic assignments for PS networks
Change documents
© 2011 SAP AG. All rights reserved. 18 Internal © SAP 2007 /
Page 18
Summary
Long term – Short term
Workshop – Field service
High volume – Low volume
MRS runs fully integrated in the ERP System
HR Integration
PM/CS Integration
PS Integration
DBM Integration
cProjects Integration (planned)
Multi-Resource Scheduling (MRS) is a powerful
but still intuitive resource management tool
that covers a broad range of resource planning scenarios
© 2011 SAP AG. All rights reserved. 19 Internal
SAP Multiresource Scheduling for Plant Maintenance
Planning and Dispatching Functionality
Scheduler Workplace
SAP GUI and web-style User Interface
Intuitive Planning Board with drag & drop
Work Center scheduling
Visualization of Clocking Data
Alert Monitor
Resources
Human resources, Equipment and Tools
Solution Highlights
Material Availability Data
Mass-Shifting and Dispatching Functionality
Strong Integration to other components
in order to reduce planning efforts
Capacitive Planning
Schedule Compliance Monitoring
Ad-hoc Reporting by SAP Analytics
Mobility
Integration with SAP Syclo
© 2011 SAP AG. All rights reserved. 20 Internal
Process Overview
1
Creates
Notification, Order
Network
2
4
3
Scheduler
Change/reschedule
assignments
resolve conflicts
Requires Change
on Planning
Bundles, Dispatches
and Schedules
across workcenters
5
Gets and performs
Jobs (assigns to
employees)
Customer /
Production
Schedulers
Customer /
Production
Schedulers
Work Center
Responsible
Planned /
unplanned
Demands
© 2011 SAP AG. All rights reserved. 21 Internal
Process Overview
Create
Notifications,
Orders, Networks
3
MRS
Material
Requirement
MRS
Publish
Maintenace
Plan
(or Mobile)
Optional:
Workflow
© 2011 SAP AG. All rights reserved. 22 Internal
SAP Multiresource Scheduling
Field Services
Appointment Booking
CRM Service Order and PM/CS
Search strategies
Service Areas (definition of capacities with GIS)
Material Availability
MATP Checks
Van Stock, Individual resource stock Scenario
Optimization
Geographical Information System
Location, travel time, date rules, weather
Service Level Agreements
Mobility
Integration with SAP Syclo
Digital Flight Attendant
© 2011 SAP AG. All rights reserved. 23 Internal
Process Overview
Request service /
Work identification
4
2
3
1
Accept and execute
assignment
Create assignments and
resolve conflicts
Create order and make an
appointment
Resource Planning within
Order Management
5
Monitor execution
© 2011 SAP AG. All rights reserved. 24 Internal
Process Overview
Service Request
4
2
3
Handheld or Laptop
MRS Scheduler Workplace
Interaction Center
5
Wireless Push
Background Send
IC Agent
Scheduler
Field Service
Customer
Back Office
Order Management
Resource Planning within
Order Management
© 2011 SAP AG. All rights reserved. 25 Internal
MRS – SAP Standard Product
The right Choice
High Integration with other SAP applications
ERP, EAM, PM, PS, PPM, CRM, BW, BusinessObjects, HANA, Mobility
One Vendor Approach
One Solution for different LoBs and specific Scenarios
Full Process Coverage with Functionality that is key to optimization
Order – Search – Plan – Dispatch - Complete
Compelling financial story
Attractive pricing, no additional hardware
Rapid Deployment, Customization possibilities
SAP Standard Knowledge
Synchronized SAP Release Schedule
Road Map Alignment with SAP LoBs, Industries
Expansion
one solution for all lines of businesses; combined demand sources
Deployment options
High Scalability through SAP NetWeaver
Language coverage
© 2011 SAP AG. All rights reserved. 26 Internal
SAP Runs SAP MRS
MRS Customers
SAP Screen Personas
© 2011 SAP AG. All rights reserved. 28 Internal
With SAP you can now cater to individuals in your company by embracing their different needs, roles and styles
© 2011 SAP AG. All rights reserved. 29 Internal
Personalization is pervasive Design individual one-of-a-kind creations and buy products that are unique to you.
© 2011 SAP AG. All rights reserved. 30 Internal
© 2011 SAP AG. All rights reserved. 31 Internal
Personas allows IT to make business users happier. Business users get more done, faster, with fewer errors.
© 2011 SAP AG. All rights reserved. 33 Internal
“I demoed the capability to my peers and some of my users; you should see the twinkle in their eyes.”
Manager of Enterprise Architecture
© 2011 SAP AG. All rights reserved. 34 Internal
© 2011 SAP AG. All rights reserved. 35 Internal
“Simplify training, improve user SAP experience”
Portal Services Manager
© 2011 SAP AG. All rights reserved. 36 Internal
“Reduce complexity and confusion with some SAP transactions”
IT Manager
© 2011 SAP AG. All rights reserved. 37 Internal
© 2011 SAP AG. All rights reserved. 38 Internal
“Reduce effort to customize screens and empower super users – a PowerPoint user can do it”
Manager of Enterprise Architecture
© 2011 SAP AG. All rights reserved. 39 Internal
Thank You!
www.sapscreenpersonas.com
top related