infrastructure and application support

UNIT 1

INFRASTRUCTURE AND

APPLICATION SUPPORT

UNIT OBJECTIVES

• Name the different ROSS application platforms.

• Describe the difference between client hardware, client software and networking requirements.

• Identify the components of the Business Resumption Plan.

• Name five methods of troubleshooting.

ROSS Version 2.15.1 2/9/2014 01-02-ROSSA-EP

UNIT OBJECTIVES

• Identify two means of application support other than the helpdesk.

• Describe how to submit a change request for ROSS.

• Describe what part of ROSS is loaded on the

user’s computer when the application is downloaded.

ROSS Version 2.15.1 2/9/2014 01-03-ROSSA-EP

USER PLATFORMS AND DATA

• Production, Practice and Training.

• Servers hosted at the USDA National Information Technology Center (NITC).

• Data backed up periodically during day and stored in multiple areas.

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CLIENT HARDWARE

• Intel (or compatible) Processor I3 or better.

• 4 GB of memory or better.

• Network (802.11 g/n or NIC 10/100/1000).

• 256 MB Video Card or better.

• Hard Drive: 5 GB of Free Space for ROSS install and 100 MB of free space for Internet Explorer Caching.

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CLIENT SOFTWARE

• Windows 7 - 32 bit.

• Compatible with Windows XP.

• Internet Explorer Version 8 or 9.(NAP will not work with earlier Versions.)

•  NAP - Adobe Flash Player (Version 11 or Greater).

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NETWORK CONNECTIVITY(FIREWALLS AND PORTS)

•Agency computer firewalls should already be configured for ROSS.

• Firewalls protect networks from unwanted outside communications and limit access to computers outside a firewall.  

 •Ports are part of the rules defining a firewall.

• A port number is part of the addressing information.

• ROSS will not communicate with your computer unless the designated ports are open.

• ROSS port numbers depend on which platform you are trying to access.

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BUSINESS RESUMPTION PLAN

• Needed when an unplanned event prevents the use of the application.

• Hard drive failure.

• Local network failures.

• ROSS application server failure.

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METHODS OF TROUBLESHOOTING

• Can you access the internet?

• Can you access the application from a different computer?

• Can you access the application from a different agency network?

• Can another dispatch office connect to the application?

• Can local Information Resource Management (IRM) personnel help?

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APPLICATION SUPPORT

• User Guide.

• Tips and Tricks.

• Quick Reference Cards.

• Helpdesk Phone: (866) 224-7677 (ROSS)

• E-mail: helpdesk@dms.nwcg.gov

ROSS Version 2.15.1 2/9/2014 01-10-ROSSA-EP

REVIEW UNIT OBJECTIVES

• Name the different ROSS application platforms.

• Describe the difference between client hardware, client software and networking requirements.

• Identify the components of the Business Resumption Plan.

• Name five methods of troubleshooting.

- ROSS Version 2.15.1 2/9/2014 01-11-ROSSA-EP

UNIT 1 - INFRASTRUCTURE AND APPLICATION SUPPORT

REVIEW OBJECTIVES

• Identify two means of application support other than the helpdesk.

• Describe how to submit a change request for ROSS.

• Describe what part of ROSS is loaded on the user’s computer when the application is downloaded.

ROSS Version 2.15.1 2/9/2014 03-12-ROSSA-EP

QUESTIONS?

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