investigating rooms division operations activity 1 - copy

Investigating rooms division operations

Group members

Hansie

kalinga

Ravi

Vincent

Introduction

Two different locations Baglioni hotelStaffordshire university

Type of linens are using for the roomsRoom facilities Communication between front office

and housekeeping Reception service Job roles in room division Main responsibilities

Baglioni hotel 5*

RECEPTION SERVICESPersonalised service▪Highly trained staff▪Unlimited Telephone lines▪No contract and obligations for the guest▪All calls answered within three rings.▪Sell rooms▪Maintain balanced guest accounts▪Offer service – faxes; mails; messages; etc.

Accommodation services Rooms

▪Superior room ▪Deluxe rooms▪Executive rooms▪Suite rooms ▪Bar & restaurants▪Lounge bar▪Meeting rooms▪Gym & bar▪Parking-valet service

Room facilities▪ *dry cleaning▪ *breakfast in the room▪ *ironing service▪ *wi-fi wireless service.▪ *laundry service.▪ *business services.▪ *banqueting & meeting services.

Types of linen using.▪*duvet covers▪*bed covers▪*pillow protectors▪*Linen blankets▪*Quilts▪*cushions

COMMUNICATION BETWEEN F/O & H/K▪1.By telephones .▪2. pages▪3.codeless handsets▪4.personnal▪5.room status codes▪ VR- vacant & ready▪ VC- vacant clean▪ VD- vacant & dirty▪OR- occupied & ready ▪OC-occupied & clean

Responsibilities in room division Outline the duties and responsibilities Draw organization chart of the R/D Describe the main functions of the rooms

division Describe property management systems Calculate occupancy percentages Outline the importance of the reservations List the complexities and challenge of the

concierge, housekeeping.

Duties of a guest service agent▪ -7:00 am – 3:00 pm shift▪ Check-outs▪ Guest inquiries▪ Room changes▪ Work with housekeeping▪ -3:00 pm – 11:00 pm shift▪ Check-ins▪ Reservations▪ Night auditor▪ - closes the books on a daily basis▪ - Posts charges▪ - Balances guest accounts▪ - competes daily report

Reception service Staffordshire university Starter pack Keycom-internal calls are free Res net access to internet is available IPTV 30 free view channels Insurance

Type of accommodation On compus –

▪ Leek road compus▪ Opposite the leek road compus▪ Leek road house

Off compus▪ Caledoniacourt▪ At beaconside village

Room and linen facilities Duvet, pillow, towel, drinking glass, chopping

board, microwaveable oven dish, spoon, vegetable knife, plate, side plate, bowl, mug, frying pan, sauce pan, washing up liquid, dish cloth, tea towel, washing power, etc.

Inter com facilities Free internet access One TV for 10 rooms Free insurance cover

Services at reception Repair Student information 24hr reception inquires Room rents collection

Responsibilities of the accommodation department Clean the area Kitchen and toilet clean and refill equipments Collect trash

Maintaining and repairing electric equipment

Compare

Baglioni hotel Staffordshire university

24hr reception services 24hr reception services

Fax, internet, telephone facilities available

Fax, internet, telephone facilities available

Bar & club facilities available Bar & club facilities available

Parking facilities available Parking facilities available

Security key need for access Security key need for access

ContrastBaglioni hotel Staffordshire unversity

24hr housekeeping and front office service

24hr front office service only

Higher rates for the rooms Cheap rates for the rooms

Hotel food and sales promotions No special promotions

Different types of rooms One specific type of rooms

Oganizational structure No oganizational structure

Room service facilities No room service facilities

Personalized service Regular service

Conclusion

Considering above facts , there are many differences and similarities in accommodation and room division departments between Baglioni hotel and Staffordshire University. We found that the hotel have got more luxurious and expensive faclities along with more duties and responsibilities then the university. The main reason for this is their budget as the hotels invest more as compared to the universities.