is your front desk killing your business?

Weekly Wednesday WebinarLunch ‘n Learn

Jan 20th @ 1pm ESTFEATURING:

Help Your Front-Desk Help You! How to Double New Patients.

HOST: Galaxy Marketing SolutionsMore information: GalaxyMarketingSolutions.com

For Best Webinar Results

Print workbook Put cell phone awayWrite questions downMake decisions and write them down

3

Your Front Desk

FirstContact

When the calls come in …

Block or Goal

When the calls come in …

Are You

Growing or

Killing Incoming Business

Imagine…

Spending dozens of hours on social media and blogs

Imagine…

Spending hours laying out strategies

Imagine…

You’ve outreached into the community

Spent thousands of dollars on marketing campaigns

And then

they call your office….

Good, Bad & Ugly

What happens nextin that 2 minute call

can justify or

destroy your efforts.

Critical to Success

As your marketing company we work to create interest and reach

. . .

Most business owners focus only on how many new customers…

What if…

Critical to Success

You are getting 50 new patient calls

If they handled each call well, they will convert 25 or more

If not, they may convert less than 10

Who Can Apply This?

Front OfficeBilling Specialist

HygienistDental Assistant

Doctors

Smile!

The Do’s Get Contact Information

Answer Questions

Know Your Product

Respond with “Yes!”

Build rapport

Build value

Don’t… Get into a lengthy Q&A session

Answer with “NO!”

Talk about prices

Lie to them

Treat them rudely

Leave them on hold

Drill

Answer quickly

Get their contact information

Build rapport

Get the appointment

Overall Office Chemistry

Happy Atmosphere + Happy Co-Workers = Happy Customers

What Are They Walking Into?

Sight Smell

Treat your lobby like the foyer of your home

Office Appearance

Now What?

We’ve done the drilling We see what works Now to improve staff performance

Laura HatchFront Office Rocks

Laura Hatch

Laura Hatch created a video training program Front Office Rocks with dozens of videos:

Answering PhonesOffice ManagerInsurance SpecialistDoctor

Imagine each Call

Scheduling an Appointmentor Creating a relationship for future

appointment

We can help!

Record incoming calls

Personalized log-in with 24/7 access

Monthly quality checks by a Galaxy employee

Recommended suggestions for improvement

Here’s How…

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Book More Appointments

Recorded Calls for Quality Review

Quality Control Checks

Recommendations for Improvement