itsm monopoly
Post on 01-Jul-2015
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Karen FerrisMacanta Consulting
WHEN TO PLAY
OUTDATED TECHNOLOGY
MAINTENANCE COSTS
ADMINISTRATION OVERHEAD
OVER CUSTOMISATION
VERSION LOCK VENDOR LOCK
INFLEXIBILITY SOLUTION SUN-SETTING
POOR SUPPORT
HOW TO PLAY
KNOW WHAT YOU WANT
What can you afford?
What features do you need?
Location, location, location!
Room for growth
Vendor credentials
Costs
Timeframes
SELECT THE SOLUTION
SHORTLIST REFERENCES PRESENTATIONS MANAGE EXPECTATIONS
SUMMARY
THE RIGHT DRIVERS
STAKEHOLDER ENGAGEMENT
CAREFUL SELECTION
CAREFUL PLANNING AND PREPARATION
ORGANISATIONAL CHANGE
PROCESS IMPROVEMENT
Email: Karen.Ferris@macanta.com.au
Website: www.macanta.com.auwww.karenferris.com
Twitter: @karen_ferris
Facebook: http://www.facebook.com/MacantaConsulting
Mobile: +61 (0)425 728 498
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