learning & talent in the cloud
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Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Learning & Talent in the CloudDavid Wilson, Managing Directordavidw@elearnity.com
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Focus for Today
• What is the Cloud and why is it relevant to L&D?
• How is the Cloud impacting learning and talent solutions and supply options?
• What are some of the barriers to Cloud solutions and how can you address them?
• What impact does the Cloud have on total cost of ownership, integration and innovation?
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Cloud Computing - A definition
• Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet).
• These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS).
• The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams.
• Cloud computing entrusts remote services with a user's data, software and computation.
(Wikipedia)
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Software-as-a-Service
“Software that is owned, delivered and managed remotely by one or more providers“
• Where:– The application is based on a single set of common
code and data definitions– It is consumed in a one-to-many model by all
contracted customers– It uses a pay-for-use model or a subscription model
based on usage metrics
Source: Gartner
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Single Tenancy
Shared Tenancy
Multi Tenancy
Single or Multi-Tenancy
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Reasons for Cloud Adoption
Source: Cloud Adoption and Trends for 2012, Cloud Industry Forum
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
So what about …
Learning & Talent?
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Elearnity Research
“SaaS will have a significant impact on the Learning & Talent Systems market, and is a relevant and viable option for Enterprise customers as well as the Mid-Tier market.”
“Software-as-a-Service: Impact on Learning & Talent Systems”
Elearnity Core Insights December 2008
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Specific Drivers
• Learning & Talent often not viewed as strategic or mission-critical targets for IT – Significantly reduces entry costs and resources– Reduces IT resource and overall investment
• Learning & Talent Organisation able to control innovation choices directly– Not dependent on IT to enable– Always on the latest version (versionless) with the
latest functionality– Avoids version lock-in
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Specific Drivers
• Cloud/SaaS may be a better fit in a fragmented function – especially relevant to Learning– Lower cost of entry for sub-units and in total– But automatically running on a common system– Allows a Federated operating model
• More than Software– Pre-integrated 3rd Party e-learning catalogues – Global distribution infrastructure
• e.g. content acceleration services (such as Akamai)
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Cloud/SaaS
Learning and Talent Systems Orientation ModelThe Pressures that contribute to polarities ofOn-premise or Cloud/SaaS implementations
IT Independence
OpEx Focused
Service Orientated
Fragmented L&D
On Premise
IT Dependency
CapEx Focused
Functionality Orientated
Centralised L&D
Cultural / Process DiversityCultural / Process Conformity
Ease of InnovationLevel of Direct Control
Conflicting Pressures
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Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Cloud/SaaS Force Field AnalysisThe pressures for deciding On-Premise or Cloud implementations
The Tipping
Point Barriers•Security
•Data Protection•Scalability and Performance
•Integration with On-Premise Apps•Controlling Upgrades•Inability to Customise
Benefits•IT Costs & Economies of Scale•Lower Overheads•Faster Innovation•Community of Interest•Customer Satisfaction
DriversPressures for Cloud/SaaS
ObstaclesPressures Against Cloud/SaaS
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Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Reality Today
• All major Learning & Talent Management Vendors nowlead with Cloud based solutions– Estimated to be 75% plus of
new business
• Pure play L&TM Cloud vendors growing fastest at 40-60% per annum
• Huge market consolidation =
Recent L&T Cloud AcquisitionsTaleo buys VurvKenexa buys BrassRingTaleo buys Learn.comSuccessFactors buys PlateauLumesse (StepStone) buys MrTedSumTotal buys SoftscapeSAP buys SuccessFactorsLumesse buys Edvantage GroupSalesForce.com buys RyppleCornerstone buys Sonar6Kenexa buys OutStartOracle buys TaleoADP buys WorkscapeIBM buys Kenexa…
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Questions for adopters
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Questions – for Corporate
• Is my organisation seeking to have one centralised solution used in a common way by all operating units, or do we need a federated or distributed approach?
• What are the major barriers to hosting our Learning & Talent solution outside our firewall, if this can be done securely?
• What is the attitude of my IT function to the use of Cloud/SaaS business applications? Are there existing applications in use elsewhere in the business?
• What resources do I have to properly manage an On-Premise solution on an ongoing basis?
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Questions – for Corporate
• What is the true cost of implementing and managing systems internally?
• What other systems do I need to integrate with to make a Cloud/SaaS solution viable? Are these located On-Premise or externally? Are multiple systems in use throughout the business?
• Is there unique functionality that is very specific to your organisation or industry? Which are unlikely to be met by out of the box (On-Premise or Cloud/SaaS)?
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Questions – for Suppliers
• How many customers and users? What is size of customerorganisations? Can you give me examples of similar customers? How long have they been on your service?
• Do you provide a multi-tenant solution or single system per customer?
– If multi-tenant• How do you handle new releases? What warning do I have of changes to
the system? Can I choose not to activate changes in functionality? • What configuration limitations are there for individual customers? • How can I test the changes prior to live implementation? • What happens if platform updates are incompatible with our client estate?
– If single tenant• How scalable is each customer instance? What is the largest customer
instance you have currently? • How do you handle upgrading customer instances? Can I choose not to
upgrade? • What settings cannot be changed at individual customer level?
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Questions – for Suppliers
• What experience do you have of integrating with my HR System(s), and my Learning & Talent Systems or content?
• How do you handle customised requirements? Is customisation possible and how? How might I be impacted by customisations from other customers?
• What proportion of your revenue comes from Cloud/SaaS? What proportion comes from Professional Services?
• What is your customer retention percentage on a year on year basis? Is this information independently audited?
• What is a likely implementation outline for a customer of my requirements?
• What resources do I need to implement and to run the system thereafter?
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
In Summary
• Cloud/SaaS is now the de facto “go-to” model for Learning & Talent Management systems– For all sizes of organisations SME to Enterprise– High adoption shift
• There are many advantages/benefits from Cloud as a deployment model– Lower cost of entry, better TCO, less IT dependency, faster and
greater innovation, global reach, ….
• But there are also some barriers and issues – concerns on data protection and security, lack of customisation– Also some geographic variation
Deep insights, pragmatic advice
Deep insights, pragmatic advice
© Copyright Elearnity Limited All Rights Reserved
Thank YouAny Questions?
davidw@elearnity.com
@dwil23
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