learningnow: performance support – laura overton

Welcome and Introduction

Embedding learning into the workflow

Laura Overton

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10 years of Benchmark Research

L&D professionals from 2900 organisations 10,000 + learners

2003/4

2013

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55%

52%

49%

47%

59%

40%

36%

94%

89%

91%

93%

89%

89%

84%

2013 N=447

2008 N=261% of or participants wanting this benefit

What is driving change?

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Comply with new regulations and legal requirements

Help implement new processes or new products

Develop a better qualified work force

Provide a faster response to changing business conditions

Increase productivity

Improve customer satisfaction

Improve staff – satisfaction/retention/motivation

86% want to push

updated information

to staff

26% achieving it

Learning beyond the course

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94% want to speed up application

of learning at work

19% achieving it

88% learners learn from collaboration with team workers

70% learn from Google!

70% learn from supportive managers

70% learn from supportive managers

3 in 5 learn from the course but 88% want to learn at their own pace

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How do staff learn best

• Using technology to support performance• Enabling sharing and collaboration • Using learning portals to drive performance

• Collaboration and ideas– Designing job aids– Encouraging collaboration– Engaging stakeholders

Today’s agenda

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What project do you want to take ideas away for?

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A time for action!

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Designing great job aids

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26% of L&D leaders agree that they train classroom trainers to use technology to extend learning beyond the classroom

– Rising to 67% top learning companies

Only 26% agree that their staff have access to online job aids– Rising to 51% top learning companies

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Never introduce anything into the classroom that you don’t expect learners to use back in the workplace

Bob Mosher

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“

”

What do we need the job aid to help us do?

Who do we need to get involved to reach out

to learners?

What technologies/Media

are most appropriate for job aid?

How do we validate success?

Project Name:

Job aid exercise

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Practical ways of supporting sharing and collaboration

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Discussion What practical things can L&D

do to support collaboration?

1. Encourage individuals to find their own job aids. 2. . Help individuals build their own professional network

3. Encourage individuals to share what they find4. . Help them build their own job aids

5. Encourage co-creation of resources

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Personal Knowledge Management

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Discussion What skills do L&D need to develop

themselves to enable sharing and collaboration?

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ConnectedWorkplace.co.uk

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Tips for engaging stakeholders

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Discussion How can we engage managers

and stakeholders better in performance support?

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Lessons learnt

Laura Overton

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