liberty university campus card photo upload breakthrough

Ready, Aim, SubmitPhoto Upload Grand Slam

Deborah Nightingale, Director, Card Services

Kelly Mayhew, Project Manager, IT Development

Faith Maweu, Data Analyst, Business Intelligence

Tony Erskine, Senior Developer, IT Development

LIBERTY UNIVERSITYLiberty University | Training Champions for Christ since 1971

• 12,000 resident students

• 90,000 on-line students

– 11, 000 come to campus for Intensives each yr

• 5,000 faculty/staff

vs

• Card Services: 3 full time staff, 2 student

workers

FACING THE PROBLEMS

• Providing a secure delivery option

• Easing the strain on staff

• Reducing orientation lines

• Engaging the online population

A DREAM WAS BORN

• Requested changes to existing applications

• Storyboard requests

• Collaborate with IT Development

• Let the fun begin!

IT DEV PROJECT

• Planned Architecture & Technologies of new

application

• Began development

• Maintained communication & story backlog

with Card Office through daily scrum meetings

and bi-weekly backlog review meetings

• Deployed with phased functionality

• De-commissioned all old sites/links

THE DREAM REALIZED

START THE PROCESS - Requestor

TERMS & CONDITIONS - Requestor

‹#›

ACCEPTABLE PHOTO - Requestor

ACCEPTABLE PHOTO - Requestor

VERIFY YOUR IDENTITY - Requestor

‹#›

VERIFY YOUR IDENTITY - Requestor

DELIVERY OPTION - Requestor

‹#›

CARDHOLDER AGREEMENT

VERIFY & REQUEST - Requestor

‹#›

SUBMIT CONFIRMATION

PENDING REQUESTS – Card Office

SEARCH CAPABILITY – Card Office

REQUEST HISTORY – Card Office

APPROVE OR DENY – Card Office

ACTIVATION PROCESS - Requestor

CONFIRMATION NOTICE - Requestor

APPLICATION DATA

Fall 2012 Spring 2013 Fall 2013

Office Visits 6547 2311 6050

Online Requests 310 1494 2821

TRAFFIC REPORT

• Google Analytics

provides a

snapshot of visits

by date range

Q & A