microsoft confidential enable superior functionalities and experiences in the areas of catalogs,...

Microsoft Dynamics AX Technical ConferenceFebruary 3–5, 2014Bellevue, WA

Omni-channel capabilities – Kitting, virtual catalogs, and customer ordersPrabhu PadhiProgram Manager

IntroductionWe are excited to share Microsoft Dynamics AX 2012 R3 with you…• This presentation contains Microsoft confidential information• Dynamics AX 2012 R3 is pre-release software and subject to change• Microsoft provides no license, express or implied, in this presentation• Please review and respect the disclaimer included in all printed

and electronically distributed materials

Omni-channel - Investments

Kits Customer orders

Catalog enhancement

s

Microsoft Confidential

Enable superior functionalities and experiences in the areas of catalogs, assortments, and kits to enable retailers to sell to consumers across channel boundaries.

Kitting

Kitting

BenefitsCheaper order fulfillmentCheaper shippingFewer mistakes

Feature HighlightsEnable retailers to group, package, and supply individually separate but related items together as one unit resulting in cheaper order fulfillment, cheaper shipping costs.

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Kits

Kit is being defined as a product in AX Manage Kit configuration:

Components Substitutions Kit price Substitution price

Manage Kit orders Assembly order Disassembly order

Assemble/Disassemble kit configurations Disassemble kit (on-the-fly breakout)

Add individual components to sale or send them back to inventory.

Feature Highlights

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Kits

Product kit details view (channel): View components and substitutions Select component variants (e.g., color, size, style) Select component substitutions

Simple sale: Ring-up kit View kit and its components in cart View kit and its components in receipt

Feature Highlights

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Kits

Feature support matrix

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Feature AX Enterprise POS Modern POS eCommerce

Receipt parameter for kit components

Configure receipt

Kit configuration

Generate assembly order

Assemble kit

Disassemble kit

Product kit details view

Sell kit

View kit and components in receipt

Demo

Kits

Catalog enhancements

Catalog enhancements

Product availability vs. enrichment Assortment publish products to channels for a specific period of time Catalog publish enrichment of products to channels for a specific period

of time Catalog management

Ability to manage mail-order catalogs (for call center) Ability to target to a collection of channels by associating their parent

node in the channel hierarchy Capture snapshot of catalog

Feature HighlightsKey improvements to enable retailers to effectively manage catalogs and their contents and enrichments to meet Omni-channel goals in an efficient manner.

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Catalog enhancements

Manage discounts for catalogs and catalog products

Bulk edit in Excel enhancements Highlight required attributes For attributes with enum values, select values from a drop down Standard product properties will not be exported to excel Enforce maximum and minimum range for attribute value Attributes without range will take system max and min values based on

attribute data type (e.g., integer, decimal) Ability to capture multiple URLs for attribute of type Video or Image

Feature Highlights

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Catalog enhancements

Channel product attribute enrichment: Ability to enrich product attributes without overhead of catalog Examples:

A soft drinks company managing enrichment of their key drinks bottle in various countries for the upcoming Olympics.

A fashion apparel company would need to change enrichment of one of their perfumes for branding reasons in North America.

Enrichment once for an intermediate node in the channel hierarchy and inherited by the child nodes

Bulk edit in Excel

Feature Highlights

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Catalog enhancements

Virtual catalog: Ability to sell/return products that are not assorted to store Scenarios:

Products not carried by current store, but are available as released product in the AX company or legal entity

Products not carried by current store, but are available in another store

An order can contain products from: Current store Other store Released product

Order will be created as a customer order

Feature Highlights

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Catalog enhancements

Virtual catalog - Support matrix

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Scenario Enterprise POS Modern POS eCommerce

Search - All products

Browse - All products

Browse - Store catalogs

Add to cart

Delivery Options Ship/Pick Ship/Pick Ship/Pick

Recall Order

Return Order

Cancel Order

Picking and Receiving

Demo

Virtual Catalog

Customer orders

Customer ordersOrder containing “special-order” products or out-of-stock products to be picked up or delivered at a later time.• Create quotations• Create customer orders• Order or line level

delivery methods• Accept deposits

• Recall orders for modification or pickup• Partial pickup

• Return orders• Partial returns

• Cancel orders

Q & A

THANK YOU for attending! Your feedback is extremely important, please complete an evaluation using one of the following options:

• On the fly from the mobile event app• Communications Kiosks located in the Evergreen Foyer, Grand

Ballroom Foyer and Regency Foyer

• Via the Dynamics AX Technical Conference website: www.microsoft.com/dynamics/axtechconference

DisclaimerThis presentation contains Microsoft Confidential Information. Microsoft may use any suggestions, comments, or other feedback that you provide for any purpose without obligation. This presentation is provided for informational and training purposes only. It represents Microsoft’s view as of the presentation date. Microsoft cannot guarantee the accuracy of any information after the presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted as a commitment on Microsoft’s part. This presentation is provided “as-is”.

Microsoft Dynamics AX 2012 R3 is pre-release software under development. All dates, features, and descriptions specified are preliminary, are based on current expectations, and are subject to change at any time without notice.

Sample code included in this presentation is made available AS IS.  THE ENTIRE RISK OF THE USE OR THE RESULTS FROM THE USE OF ANY SAMPLE CODE REMAINS WITH THE USER.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. NO LICENSE (EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE) TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS PRESENTATION.

© 2014 Microsoft Corporation. All rights reserved.

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.