more than hospital at home

More Than Hospital At Home

David Meldrum, CEO Advanced Community Care Association

ACCA Package Delivery Jul 2004 - Sep 2006

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Referral Conditions

Cardiovascular

Gastrointestinal

Gynaecological

Musculo-skeletal

Natal

Neuro / Psych

Other

Renal

Respiratory

Substance dependancy

Systemic

GPs 7.2%

Other 9.1%

Aged Care Facilities 21.3%

Metropolitan Public Hospitals 62.4%

Referrers

Aged care referral growth 2003 -2006

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episodes

ACF's

SA Service Providers “Infinite Workforce”

Service TypeService Type No. of Providers No. of Providers July 2006July 2006

Nursing 8

Personal Care 20

Equipment 8

Home Support 20

Respite 27

Transition and other exit points

4

Accommodation 19

Allied Health 50

Mental health specific 6

Aged care specific 12

Ethno- specific 5

Meals and meal preparation 10

Other service types – incl transport, support groups,local government

100

DateTotal

ReferralsTotal Calls

Average No. of Calls Per Referral

Average Talk Time Per Referral

Jan 2004 77 1242 16.13 0:47:16

July 2004 177 3335 18.14 0:49:51

July 2005 725 6147 8.48 0:14:56

July 2006 1073 6862 6.39 0:15:58

ACCA Contact Centre Growth in Activity

* July 2006 time taken to accept referral 3.09 mins

Single Entry Point (SEP) and Infinite Workforce Model

SEP

Assessment(complex cases

only)

Service delivery

Accountability to all usersReferrers

Funders -reportingProviders -feedback (+ payment)Referrers - service feedback

Development PromotionProjects

Feed

back

100’s of quality providers“Infinite Workforce”Web based access to data base

Access - phone, fax or web-based 1st call Assessment & Resolution Services arrangedReal time data entry

To make a serious impact on hospital activity

Referrers know how to use your system

IT connects all the key players

Minimum eligibility criteria – get underway

Minimal additional assessment -get underway

An infinite workforce

Linkages to on-going care – CDM, long term community care

Topping up existing services and systems

Member

Referrer

Phone Calls

ReferralForms

Faxes

Assessment

PrioritisingArrange Services

Deliver Services

X XXX

X

ACCA Package Delivery Jul 2004 - Sep 2006

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David MeldrumDavid Meldrum

0400 443 0110400 443 011

david.meldrum@nexusonline.com.audavid.meldrum@nexusonline.com.au