noc powerpoint dashboard

NOC PowerPoint Dashboard

a.k.a. Uberfingers dashboard

Command and control• Date and time of current shift:• Start• Finish

• NOC Manager on duty• Other shift leaders• Service Delivery Manager• Major Incident Manager

Tiger team status• echo• whisky• delta• romeo• bravo• alpha

RAG status of teams in “the trenches”

Security Data centre

PhySec   InfoSec   Electrical   Cooling   Fire-safety  

Apps Support

Applications      

Operations          

Infrastructure

Servers   Storage   Voice   Networks      

Ongoing SLA or contract violations

Last 10 maintenance tasks completed

Next 10 maintenance tasks scheduled

Planned continuity tests scheduled• Inverter or generator tests, network path protection

tests, business continuity or application high availability tests.

Resources available to the NOC

Resources unavailable to the NOC

Changes completed during the past week• So if it is Wednesday, then all the changes completed

since the previous Thursday. This includes the status on whether they have been successful or failed.

Changes scheduled for the next week• Thus if it is Tuesday, then all the changes scheduled up

to the next Monday

Emergency changes completed and in progress.

Top 10 most ongoing projects of which the NOC must be aware.

Top 10 congested network links

Top 10 devices with temperature alerts

Top 10 devices with cooling alerts

Top 10 devices with storage (such as RAID failures) or capacity alerts

Systems/devices with known problems or symptoms of degradations