oracle: customer is the hub
Post on 01-Nov-2014
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DESCRIPTION
6/3/2011 Andy Mitchell from Oracle presented at MassTLC's Sales Enablement Summit; Increasing Volume, Velocity & Value through Sales Enablement and Alignment
TRANSCRIPT
Customer Is The Hub
Final Destination…
How What When
Then
Now
Integration
Analytics
Access
Make The Customer The Hub
Any Form Factor
Any Time
Context Specific
Access
Historical Trends
Anticipated Events
Actionable
Analytics
One Data Source
Many Tools, One Process
One User Experience
Integration
@jshriber
Transactional
Multi-Channel
Customer is the Hub
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