patient opinion 2008
Post on 19-May-2015
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Patient feedback on the web: what have we learnt?
James Munrowww.patientopinion.org.uk
Patient feedback on the web?
Too late!It already happened
RateMDs.com
Can the web help create social value from feedback?
So what have we learnt?
It takes time
Building trafficBuilding trust – on the part of both patients and staffBuilding real engagement by the NHS
Voice is spreading
The web is PublicIntimateEgalitarian
And new voices are emerging
Voices still to be heard
Homeless peoplePrisonersYoung people
Impact
Small, but growingWe are interested in
ResponsivenessService improvementCulture changeA reinvention of caring
So what now?
Feedback may not be enoughCan the web
Inspire?Motivate?Support local change?
www.patientopinion.org.ukVisit us to find out more
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