Patient feedback on the web: what have we learnt?

James Munrowww.patientopinion.org.uk

Patient feedback on the web?

Too late!It already happened

RateMDs.com

Can the web help create social value from feedback?

So what have we learnt?

It takes time

Building trafficBuilding trust – on the part of both patients and staffBuilding real engagement by the NHS

Voice is spreading

The web is PublicIntimateEgalitarian

And new voices are emerging

Voices still to be heard

Homeless peoplePrisonersYoung people

Impact

Small, but growingWe are interested in

ResponsivenessService improvementCulture changeA reinvention of caring

So what now?

Feedback may not be enoughCan the web

Inspire?Motivate?Support local change?

www.patientopinion.org.ukVisit us to find out more