Introducing the next version of

Patient Opinion

What patients and carers like

• “Easy to search with and easy to use”

• “Anonymity in posting my story”

• “It was a place to give a big thank you”

• “Great to hear other peoples experiences”

• “It’s relative informality”

• “I got a quick reply”

What could be better?

• “make more folk aware that it is available”

• “Only more patients views”

• “more publicity, I can’t find it now”

• “perhaps an advanced search”

• “It's not clear the comments actually go anywhere or have any impact”

• “Feedback and follow-up. People want to know what happens as a result”

Our objectives for patients

• Keep it simple – or even simpler– And improve accessibility

• Keep it informal

• Involve more people

• Show whether services are listening

• Show how feedback can lead to change

What subscribers like

• Constructive

• Independent

• Shared values

• Wide reach

• Immediate and practical

• Easy to show improvement

• High quality moderation and support

What could be better?

• More feedback

• Simpler, more powerful search

• More reporting options

• Grouping feedback

• More opportunities to be proactive

• Show impact

Our objectives for subscribers

• Keep it simple!

• Make searching easier

• Make reporting easier and more flexible

• Subscriber tagging

• Subscriber posts