patient opinion and commissioning
TRANSCRIPT
The patient experience is the most powerful lever here - and will be used for service improvement
Lord Darzi, June 2008
How have commissioners used PO so far? Information giving Feedback on own services Raising issues/involving other
providers Informing practice-based
commissioners Highlighting funding decisions Widening inclusion
How might commissioners use PO in future? Advocacy for the patient/carer voice
In the local health economyIn professional training
Assessing metrics of provider responsiveness
Increasing public understanding of the commissioner
And what else?
Better professionals
HEIs use stories to train and
develop professionals
Feeling betterPeople sharing
stories feel better, and create social
solidarity
Empowered communities
NHS Nudge will help people lead
local service change
Better governanceStories are
directed to CQC, commissioners,
MPs etc
Better choicesStories used for
“choose and book”
Better servicesNHS providers
use stories make 1,000 changes
every year
Our goal100,000 stories
donated to Patient Opinion
each year
