getting impact from patient opinion
DESCRIPTION
This presentation will give you examples of the different impacts Patient Opinion may have, and how it is being used in different places. It includes some brief notes for speakers.TRANSCRIPT
How can you get real benefit from Patient Opinion?
Many different kinds of impact are possible
Culture change
??Reputation
Data
Involvement
Service improvement
Data
What are people saying about…?
Reputation
How do we look?
Involvement
How do we empower our users and carers?
Service improvement
How do we continuously improve?
Culture change
Could we bring the patient voice into the heart of care?
(Note: imaginary!)
Or just being human
Giving the organisation a friendly face
