Patient Opinion in the West Midlands

James Munro

The patient experience is the most powerful lever here - and will be used for service improvement

Lord Darzi, June 2008

We will also encourage more widespread use of patient experience surveys and real-time feedback. We will enable patients to rate services and clinical departments according to the quality of care they received

Equity and Excellence, 2010

Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive

Equity and Excellence, 2010

Better professionals

HEIs use stories to train and

develop professionals

Feeling betterPeople sharing

stories feel better, and create social

solidarity

Empowered communities

NHS Nudge will help people lead

local service change

Better governanceStories are

directed to CQC, commissioners,

MPs etc

Better choicesStories used for

“choose and book”

Better servicesNHS providers

use stories make 1,000 changes

every year

Our goal100,000 stories

donated to Patient Opinion

each year

Involving everyone

Our web site Your web site

Links and widgets Postal and phone Digital TV Mobile phones