patient opinion and commissioning

How can commissioners use Patient Opinion?

James Munro

james.munro@patientopinion.org.uk

The patient experience is the most powerful lever here - and will be used for service improvement

Lord Darzi, June 2008

How have commissioners used PO so far? Information giving Feedback on own services Raising issues/involving other

providers Informing practice-based

commissioners Highlighting funding decisions Widening inclusion

How might commissioners use PO in future? Advocacy for the patient/carer voice

In the local health economyIn professional training

Assessing metrics of provider responsiveness

Increasing public understanding of the commissioner

And what else?

Better professionals

HEIs use stories to train and

develop professionals

Feeling betterPeople sharing

stories feel better, and create social

solidarity

Empowered communities

NHS Nudge will help people lead

local service change

Better governanceStories are

directed to CQC, commissioners,

MPs etc

Better choicesStories used for

“choose and book”

Better servicesNHS providers

use stories make 1,000 changes

every year

Our goal100,000 stories

donated to Patient Opinion

each year