pets best insurance employer benefit information - june 2015
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Pets are Family Too
Including Pet Health Insurance in your employee benefit
package
www.petsbest.com
TheSmith Family
protected by Pets Best since 2013
Skippyprotected by Pets Best
since 2012
Oliviaprotected by Pets Best
since 2012
1
About Pets Best Insurance • Co-founded in 2005 by Jack Stephens,
DVM, founder of pet insurance in North America and Greg McDonald
• Voted one of the best places to work in Idaho: 2013, 2014 and 2015
• Among the largest North American pet insurance brand; stable
• High customer service ranking, quarterly Net Promoter Scores over 50%
• Robust and highly efficient technology platform; scalable operations1
1 based on Pets Best survey data
fun fact!Jack presented the first pet
insurance policy in the US to television’s Lassie in 1982.
Private & Confidential - not for public sales or soliciation 2
Pet Insurance Industry Trends• Pet ownership on the rise; 82.5 million pet-
owning households1
• 3 in 5 Americans own pets and 91% of owners consider pets to be family members2
• Americans are expected to spend an estimated $15.25 billion on care for their pets this year3
• US pet insurance industry continues to experience strong year-over-year growth4
• Pet insurance is one of the leading Voluntary Benefit and gaining mainstream acceptance with all companies including Fortune 500’s5
1 The American Pet Products Association, 2013 National Pet Owners Survey
2 Harris Interactive, The Harris Poll #70, June 10, 2011
3 The American Pet Products Association, 2014 Annual Report
4 StoneRidge Advisors View From The Ridge, August 2013
5 American Marketing Association A New Breed of Health Care 2013
The Crane Familyprotected by Pets Best since 2006
Private & Confidential - not for public sales or soliciation 3
Benefits of Pet Ownership
• More active lifestyle− 73% of Pets Best customers walk their pets once or more per day
• Improved cardiovascular health− Dog owners more likely to survive following a heart attack
− Pet owners have lower heart rates and blood pressure
• Improved mental health and mood− Pet ownership increases opportunities for socialization
− Pet owners less likely to suffer from depression and have lower stress levels
− Lower stress levels and milder responses to stress
Source: National Institues of Health (NIH). “Can Pets Help Keep You Healthy? Exploring the Human-Animal Bond.” February 2009
Private & Confidential - not for public sales or soliciation 4
Private & Confidential - not for public sales or soliciationPrivate & Confidential - not for public sales or soliciation 5
Private & Confidential - not for public sales or soliciation
How Pet Insurance Works
The Crane Familyprotected by Pets Best since 2006
Private & Confidential - not for public sales or soliciation
Get an Instant Quote
& Sign Up
Get Treatment
File a Claim
Get Reimbursed
It only takes 5 minutes! Simple underwriting, no
medical records to enroll, instant approval, 30-day money back guarantee.
When your pet becomes ill or injured, take them to any licensed veterinarian of your choice anywhere
in the world!
Pay your vet and then submit a claim. No need
to send us medical records unless we ask for
them.
Get reimbursed on average in 3-5 days! We'll reimburse up to 100% of
your actual vet bill after an annual deductible.
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Exam fees
Prescriptions medications included in formulary
Emergency visits
Diagnostics, MRI, CAT scans
Pre-anesthesia tests
Surgeries
Hospitalization
Cancer treatment
Specialist care
Ongoing chronic conditions
Outpatient care
Behavioral Conditions
Congenital Conditions
Hereditary Conditions
Breed dispositions
Dental treatment/extractionsfor fractured teeth, stomatitis, pulpitis and resorptive lesions
Consistent coverage regardless of spay or neuter status
Cruciate injuries
Accidents that occur while hunting or in service
Acupuncture
Chiropractic care
Physical therapy
Hydrotherapy
Laser therapy
Coverage while travelling internationally
Prosthetic devices & wheel chairs
Older pets
Euthanasia and cremation costs
… and so much more!
What’s Covered
Private & Confidential - not for public sales or soliciation
Benefits for a wide range of care for illnesses & accidents*
*Benefits may differ upon plan selection
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What’s Not Covered
• Pre-existing conditions
• Non-veterinary expenses e.g., taxes, transportation, boarding
• Parasites
• Elective and preventive procedures
e.g., ear crop, tail dock, declaw
• Services not performed under supervision of a licensed veterinarian
• Herbal and experimental therapiese.g., collodial silver therapy, gold seed therapy, homeopathy
Private & Confidential - not for public sales or soliciation
(not covered)
9
Optional BestWellness™ plan for Routine Care• Can be added to any plan for
$23.50/month ($282 /year)
• Annual Benefits:− Dog: $505
− Cat: $565
− No deductible or co-pay
• Coverage for wellness exams, vaccines, spay/neuter, dental cleaning, microchip, routine diagnostics
Private & Confidential - not for public sales or soliciation 10
Mabelprotected by Pets Best since 2014
New FREE Introductory BenefitsComing Soon!• One year free specialized coverage when
an employee registers a pet− Accident/injury coverage while pet is
boarded
− Accident/injury coverage while pet travelling in a common carrier
− Boarding coverage if employee is hospitalized
• Quote to upgrade coverage presented during registration process
• No purchase necessary to enroll for free coverage
Private & Confidential - not for public sales or soliciation 11
Carrie & Hanaprotected by Pets Best since 2012
Why Choose Pets Best
No benefit schedules - Up to 100% reimbursement of veterinary bill after deductible is met and up to the benefit maximum listed in your policy
Flexibility -- more plans, co-insurance, and deductible options
Multiple payment options – debit or credit cards, ACH or payroll deduction
Easy, fast enrollment - No vet visit or records required, no upper age limits.
3-5 day claim turn-around, optional claim pre-approval, free direct deposit or vet reimbursement
Private & Confidential - not for public sales or soliciation
BooBooprotected by Pets Best since 2012
Lewis & Clarkprotected by Pets Best
since 2008
12
Competitor Comparison
Private & Confidential - not for public sales or soliciation 13
Top-Notch Customer Care Team
• Customer care representatives measured on call quality and customer satisfaction levels – not on call length or call volume
• Pet-loving staff ; our goal & mission is to help pets and protect pet-owner bond
• We want to ensure your employees are happy
• 2014 Net Promoter Score of 54% − Scores taken from surveys issued to customers
with recent interacting with customer care via phone or live chat.
− Note: Brands/companies operating with NPS of 50-80% have efficient growth rates. Examples: Apple iPad 65%, Netflix 50%, Amazon 69%, Trader Joe’s 63%, Verizon 32%Source: Satmetrix, April 24, 2013
Private & Confidential - not for public sales or soliciation 14
Enrollment Experience• Can provide co-branded call center, online
enrollment, and email follow-up experience
• Quick and easy enrollment with instant quote and smart pricing algorithms that recommend ideal deductible and copay combinations
• Easiest enrollment process in the industry− No initial vet visit or medical records required
− No upper age limits
− Policy starts the day following enrollment
• Flexible payment options− Debit, credit card or ACH
− Payroll deduction at employer’s option
− Monthly, quarterly, semi-annual or annual payment frequency
Private & Confidential - not for public sales or soliciation
Your Company Name/Logo
15
Customer Tools & Resources
• Online customer portal− File claims
− Add Pets
− View claim status
− View policies and claim history
− Refer a friend rewards program
− Sign up for direct deposit
− Update payment information
− Upload pet photos
− Important customer notifications
• Free pet health tips, information, contests, newsletters, etc.
Private & Confidential - not for public sales or soliciation 16
Fast Claims & Payment
• Fastest claims processing in the industry; most claims processed in one week or less
• Free direct deposit of claims reimbursement
• Electronic claims processing and submission – automatic notifications
• Claim pre-approval (optional)
• Direct veterinary reimbursement (optional) – reduces credit card transaction fees
Private & Confidential - not for public sales or soliciation 17
Craig & Chevyprotected by Pets Best since 2013
Summary• Pets Best has been here serving the needs
of employers since 2005
• We offer the most competitive and comprehensive selection of plans in the industry
• Our enrollment process, service delivery and customer service is first-in-class
• Exclusive discounts for employers, groups and associations
• Broadest range of coverage options in the industry with plans starting at less than $8 per month
• Support multiple contact points –phone, live chat, email, online customer portal, website
• Strong emphasis on customer satisfaction
Private & Confidential - not for public sales or soliciation 18
The Hands Familyprotected by Pets Best since 2014
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