proactive selling
Post on 21-Jun-2015
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SALES ANDPROACTIVE CUSTOMER
SERVICE
By the end of this presentation you will be well-versed with the following topics:-
•SALES :- ESSENCE, SKILLS, BARRIERS, SOLUTIONS
•PROACTIVE CUSTOMER SERVICE AND IT’sBENIFITS
The best sales person on the planet
is a young childWho wants something you can give them
“Children learn to ask for what they want.
When they get a ‘no’ they
reframe and ask again.” What do you think
when you hear the word
SALES ?
The essence of sales isQUALIFYING
KEY IN SALESFILTERING YOUR CLIENTS AND
YOUR PROSPECTSDoes my clients and customers want what I have?
Do they need what I have? Can they afford what I have?
Preview of Listening andQuestioning
PROACTIVE CUSTOMER SERVICEin favor of being active.
being interestedusing personalityestablishing rapportbeing warm and above average
BENIFITS
-exceeds customer expectations by giving them answers before they even ask a question
-reduces costs by reducing inbound phone and email traffic
exceeds customer expectations by giving them answers before they even ask a question
HOW?
No matter how quickly you respond to a customer inquiry, there is still a lag between the customer’s awareness of the problem and its resolution.
Looking through customer’s perspective, that how can our product benefit them in their work
Proactive messaging specially in the form of festival’s greetings.
Periodical Newsletter and follow-ups
Knowledgebasis
Reduces costs by reducing inbound phone and email traffic
Just compare the cost of receiving and responding to several hundred phone calls and emails to the cost of sending a single, well-crafted email message with all details to a targeted list or customer. By applying Objective metrics : SLA’sFCRUse of more online resourcesCross-sell or referrals
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