quality circles

Concept of QUALITY CIRCLES

Voluntary group of employee and supervisor

8-10 members

QC works on the basic of a continuous & on going process in an organization.

In 1960s first quality circle develop.

Developed in Japan, it spread to more than 50 countries.

‘’ Wherever they are, human beings are human being’’. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo.

Middle and upper management the parent-teacher.

Employees want to do a good job.

Employees want to be recognized as intelligent and interested who like to participate in decision making issues.

Employees want to be better informed about organizational goals and problem.

Employees want recognition and responsibility and a feeling of self esteem.

Rise organization morale

Inspire more effective team work

Promote job involvement

Create problem solving capability by members of QCs themselves

Promote personal and leadership development

Improve communication within the organization

Promote cost reduction

Increase employees motivation

ADVANTAGES OF QUALITY CIRCLES

ORGANIZATION

8-10 members

Same area

Moderator

TRAINING

Group Processes

Data Collection

Problem Analysis

PROBLEM ID

List Alternatives

Consensus

Brainstorming

PROBLEM ANALYSIS

Cause & Effect

Data Collection &

Analysis

SOLUTION

Problem Results

PRESENTAION

Implementation

Monitoring

TOP MANAGEMENT

STEERING COMMITEE

FACILITATOR

LEADERS

MEMBERS

Expose middle level executives to the concept.

Explain the concept to the employees & invite them to volunteer as members of Quality Circle.

Nominate senior officers as facilitators.

Form a steering committee.

Arrange training of coordinators, facilitators in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members.

A meeting should be fixed preferably one hour a week for the quality circle to meet.

Formally inaugurate the quality circle.

Arrange the necessary facilities for the quality circle meeting & its operation.

PROCESS OF OPERATION

How to use the concept

Basic Quality Problem Solving

PARETO CHART

Determine priority for quality improvement activities

Provide tool for visualizing the pareto principle

Determine which problem should be solve first

Provide a before-and-after comparison

ISHIKAWA DIAGRAM

Referred to as cause-and effective diagram, tree diagram, or fishbone diagram

Display the factor that effect a particular quality characteristic, outcome or problem.

Typically result of a brainstorming

The main goal represented by the trunk of the diagram, and primary factor represented as branches.