randy nyberg

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Information Technology StrategyRandy Nyberg

Assistant Vice President - Information Technology

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Who is Randy?

• 25 years in IT at Principal

• IT Infrastructure and Application Development

• Distributed InfrastructureData and Voice CommunicationsE-Business and CollaborationDeveloper SupportIT Help Desk MessagingClient and Printing

Information Technology Strategy

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• Retirement and Investments – Pension, Annuities and Mutual Funds

• Principal International

• Global Asset Management

• Life Insurance

• Health and Wellness – Medical, Dental, Disability, Vision and Wellness

• Banking and Trust

IT and IS Strategy Update Key Principal Businesses

Information Technology Strategy

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• Efficiency – operational excellence and predictable expenses

• Agile – flexible infrastructure, services integration, rapid provisioning and scalability (up or down)

• Dial tone -- Continuous availability and reliability improvement

• Skills -- acquire and maintain necessary infrastructure talent to match business needs

IT and IS Strategy Update

Effective and efficient operations are table stakes!

Information Technology Strategy

Alice asked, “Would you tell me, please, which way I ought to go from here?”

“That depends a good deal on where you want to get to,” said the Cat.

Alice in Wonderland by Lewis Carroll

Information Technology Strategy

Information Technology Strategy

Today’s Questions

1. Why bother with strategic IT planning?

2. How to decide where do we want to get to?

3. How do we get there?

4. How do we refresh the IT strategy?

Information Technology Strategy

Flight Planning

• Destination

• Weather & Wind

• Navigation

• Performance & Fuel

• Airspace &Regulations

• Aircraft

• Pilot

• Fly Route - Make Adjustments

Information Technology Strategy

Why? Strategic thinking/planning better enables leaders to:

• Make tough choices

• Communicate with customers/employees

• Know where to spend time

• Respond quickly to challenges

• Think outside the box

Information Technology Strategy

Information Technology Strategy

Flight Planning – Where?

• Destination

• Weather & Wind

• Navigation

• Performance & Fuel

• Airspace &Regulations

• Aircraft

• Pilot

• Fly Route - Make Adjustments

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Enterprise IT Strategy & Plans

Enterprise Business Strategy SCBU StrategiesBU Strategies

BU IT Strategies & Plans

SCBU IT Strategies & Plans

I/S SCBUStrategy & Plans

InfrastructureDirections

ServicePortfolio

Management

IT Trends

Enterprise Architecture

IT Strategy Gaps

Our Approach to IT Strategy Development

Information Technology Strategy

It all begins with the Enterprise Business Strategy

• Right conversations between BUs and SCBUs

• Top-down strategic direction setting

• Formal planning process

• Customer focus

• Dynamic to manage uncertainty

• Innovation

• Opportunities and challenges

• Scenario planning

Information Technology Strategy

Annual Enterprise Business Strategy Review

• Operational plans

• Budgeting

• Capital allocation

• Board

• Management

• HR planning

• Performance management

• Enterprise IT Planning

• Shareholder reviews

Information Technology Strategy

Flight Planning – How?

• Destination

• Weather & Wind

• Navigation

• Performance & Fuel

• Airspace &Regulations

• Aircraft

• Pilot

• Fly Route – Make Adjustments

Information Technology Strategy

Enterprise IT and IS Strategy Factors

• Enterprise business strategy

• BU and SCBU strategies

• Expense management and economy

• External technology industry trends

• Risk

• Culture & talent

• Regulations and security

Information Technology Strategy

Enterprise IT and IS Strategy Analysis

• “Does IT Matter?”

• Business alignment

• Technology implications from key business drivers

• IT Mission, Vision and Core Values

• Critical Success Factors

• SWOT

• Key technology trends/challenges

• Talent, skills and leadership

• Partnerships (vendors)

• Capital

Information Technology Strategy

Business Driver

• Increased scrutiny on security and privacy issues

• Predictable growth and managing expenses

• Business growth through organic, M&A, and joint ventures

Technology Implication

• Continued improvement on protecting digital assets

• IT expense management and predictable expense levels

• Ability to scale and integrate IT

Information Technology Strategy

Flight Planning – Flight

• Destination

• Weather & Wind

• Navigation

• Performance & Fuel

• Airspace &Regulations

• Aircraft

• Pilot

• Fly Route - Make Adjustments

Information Technology Strategy

Before Departure

• File your flight plan

• Preflight checklist complete

• Review emergencyprocedures

• Set Instruments

• Request/receive clearance

• Fasten your seatbelts!

Information Technology Strategy

IT Strategy Process Results

• Where Are We Ahead of Plan?

• Where Are We Behind the Best in Class?

• High Level Initiatives

• Strategy Statements

• IT Roadmaps

• IT Architecture

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• Metrics

– Operations: BU & IT Scorecards; Surveys

– Projects: Project Dashboards

– Controls: Quarterly CIO Certification Process

– Costs: Quarterly Analysis Reports

– People: IT HR Scorecard

– Vendors: Vendor Scorecards

• Benchmarks

• Key IT Process Improvement Progress

• Key Business Drivers’ Success

How Do We Know If We’re On Course?

The Road Ahead – IT Strategy

The future of productivity, countries and companies will be driven by innovation, globalization and collaboration.

John ChambersChairman and CEO

Cisco Systems

Information Technology Strategy

Information Technology Strategy

Course Adjustments and Refresh!

• Iterative process (monitor progress, check assumptions)

• Confirm your progress against plan

• Quarterly HLI updates

• Monthly project updates

• Changes in external and internal factors

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Questions?Randy Nyberg

nyberg.randy@principal.com

515-247-7223

Information Technology Strategy