recruitment pack income officer
Post on 15-Jan-2022
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Income Officer
Bromsgrove District Housing TrustBuilding excellent communities with passion and pride.
Recruitment Pack
Application for Income Officer 2
Letter to Applicant Page 3
About bdht Page 4
Our Vision, Mission and Values Page 5
Benefits Page 6
RoleProfile Page 7
PersonProfile Page 10
Contents
Application for Income Officer 3
May 2021
Dear Applicant
Re: Application Pack – Income Officer
At bdht,weareproudofourstaffandtakegreatcaretoselectthebest.Successfulapplicantsaregiveneveryencouragementtodevelopandgrowwithinthebusiness.
Wenowneedsomeoneproactiveanddynamictoworkinanexcitingareaofourbusiness.You’llneedimaginationandabilitytoadapt.Forus,yourattitudeisjustasimportantasyourskills.
Ifyouthinkyou’rethepersonwearelookingfor,pleasespendsometimeandthoughtcompletingtheonline application form and submit it by 9am Friday 18th June 2021.
Interviewdatestobeannounced.
Ifyouhaveanyqueries,pleasecontactSamanthaPowell,HRAdvisor,on01527 557546.
DealingwiththeCOVIDcrisishaschallengedindividualsandorganisationslikeneverbefore.We’vehadtoflexandadaptandourrecruitmentprocessischangingasaresult.Yourhealthandsafetyisapriorityandourprocessesreflectthis.Therefore,wewilldothefollowing:
• Continuetointerviewface-to-face,withinsocialdistancingguidelines.Forexceptionalcircumstanceswewillconsidervirtualinterviews.
• Wewillspaceinterviewsfurtherapart,sothatmeetingroomscanbecleanedthoroughlyandotherareassanitisedforyourwelfare.
• Maskstobewornininterviews.
• Wearereliantonyouworkingwithustoadviseusofanyotheradjustmentsyoufeelarenecessary.Wewantyoutofeelcomfortableapplyingforarolewithusinthesedifficulttimes.Ifyoucanseeanybarriersthatstopyou,pleasetellus.
Yourssincerely,
MarkRobertsonChiefExecutive
Letter to Applicant
Application for Income Officer 4
bdhtisanaffordablehousinglandlordbasedinBromsgroveintheWestMidlands.Theorganisationownsandmanagesover4,000dwellings,whicharecomprisedofsocialrent,marketrent,sharedownershipandspecialistaccommodationforthosewithdifferentneeds.bdht also manages homelessnessundercontractonbehalfoftheLocalAuthority.Weareastrong,well-respectedandfinanciallyviableindependentbusiness.
WehaveanimportantrolewithinthecommunitiesofBromsgroveandthesurroundingareasandwearestronglycommittedtoremainingindependent.TheorganisationwascreatedinApril2004whenitpurchasedtheoriginalstockfromBromsgroveDistrictCouncil.Sincethattimebdhthasbeenveryactiveinbuildingnewhomes,increasingthetotalstockbyover10%inthelastfiveyears,providingmoreaffordablehousingsolutionsforpeopleinneed.
Thebusinessisregisteredasacharityandoperatesonanot-for-profitbasis,butisfirstandforemostacommercialbusiness,albeitonethatfocusesuponsocialoutcomes.
bdht employs157peopleandisdedicatedtoprovidingexcellentservicesthroughbeingacommittedlearningorganisation.Mostofourmiddleandseniorleadershavebeendevelopedwithinthebusinessandwehaveamajorcommitmenttoidentifyingtransferableskillswithinouremployeesandcreatingopportunitiesforindividualstogrow.
bdhtisapeoplebasedorganisation.Inthe2018‘GreatPlacestoWork’survey,95%ofstaffsaywe’rea“greatplacetowork”.Weareaserious,happy,hard-workingbusinessthatthinksit’sessentialtohavefun.Webelieveinourstaff,andactivelysupportthembaseduponthreecorethemes:‘Lookafteryourself’,‘Lookafteryourcolleagues’and‘Lookafterthebusiness’.Westronglysupporttheconceptoftheindividual,theirgrowth,developmentandwell-being.
Weareagoodemployerwhopaysfairlyandhasexcellenttermsandconditions.Butaboveallweabsolutelyrecognisethatgoodperformanceislinkedtohappystaff,soweactivelyencouragefunandexpectthatitispartofthenormalworkingday.
About bdht
Application for Income Officer 5
Our Vision
“Imagineanorganisationthatbelievesintheimportanceofcommunity,whereeveryoneistreatedasanindividual,valuedandrespect.Wheredifferencesarecelebratedandpersonalresponsibilityincombinedachievementisveryimportant.Wherestaffstrivetoprovidethehighestqualityofservicewithenergy,prideenjoymentandasenseofhumour.”
Our Mission
“Buildingexcellentcommunitieswithpassionandpride.”
Our Values
Atthecoreofbdht isasetofvaluesthatwerearrivedatbythestaffandtowhichweallaspire.Aseriesofpresentationsandteammeetingswereheldinwhichthestaffputforwardanddiscussedthevaluesthatwereimportanttothem.TheproposednewvalueswerethentakentothemainBoardwheretheywerewholeheartedlyendorsed.Asaresult,allstaffandBoardmemberslivethefollowingvalues:
Caring “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”
Enabling “Toenableourcustomerstoaccessandchooseserviceswhereverpossibleandempower theTrust’semployeestodeliverhighstandardsofcustomerservice”
Honesty “Toonlypromiseservicestocustomersthatwecanreliablydeliverandbeanemployer whoistrustworthyandactswithintegrity”
Positive “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”
Fair “Todeliveraconsistentlyexcellentservicetoallcustomersandtoalwaysbefairinthe day-to-daysupportoftheTrust’semployees”
Our Vision, Mission & Values
Application for Income Officer 6
Salaryis£27,008 per annum
37 hoursperweek
30 days annual leaveplusbankholidays
Agileworking
PensionScheme
RewardStatements
EmployeeAssistanceProgramme
MentalHealthFirstAiders
HolidayBuyBackScheme
HealthcareCashBackScheme
Retail Discounts
FreeRefreshments
FreeParking
bdhtoffersaDefinedContributionpension,administeredbytheSocialHousingPensionScheme.Initialcontributionrates,atautoenrolment,areat2%withthepossibilitytoincreasecontributionsthereafter asfollows:
Member pays bdht pays
3% 5%4% 6%5% 7%6% 8%
Lifeinsuranceisalsoavailabletomembersofthepensionscheme.LifecoverofthreetimesyourearningsisprovidedaspartofyourmembershipofSHPSDC.
Benefits
Application for Income Officer 7
IncomeOfficer
Income Manager
Not applicable
‘Tobuildexcellentcommunitieswithpassionandpride’
Tocontributetotheattainmentofexcellentperformanceandcustomersatisfactionbyprovidingafirst-classrentarrearsservicethatmaximisestenancysustainment.Therolewillprovideacustomercentredservicetomanagingtheircurrentorformeraccountsandachievingsuperiorratesofincomecollectionandreducingevictions.
Job title
Responsible to
Responsible for
Vision
Purpose
Role Profile
Application for Income Officer 8
Role Profile
Key Achievement Areas:
Tobuildrelationshipswithbothcurrentandformercustomerstomanagetheiraccountsina
professionalmanner.
Responsibleforthecustomers’accountsandtoaccuratelyrecordallactionsandactivitieson
applicableaccounts.EnsureallrequirementsforthePre-Actionprotocolaremetorexceeded.
Responsibleforincomecollectionofallrevenuestreamstopreventandreducedebt,maximise
collectionratesandmitigatetheimpactofwelfarereforms.
Earlyidentificationofdebtandacomprehensiveunderstandingofstakeholdersisvitalinassisting
customerstosustaintheirtenancies.
Provideahighlyproactiveserviceforthosewhoseaccountsareindebtbyundertakinghomevisits,
telephoneandemailcontacttodiscusswaystoreduceandclearcustomerdebt.Knowledgeand
collaborationwithbenefitservicesisessentialtoensureincomefrombenefitsismaximisedand
applicationofalternativepaymentarrangementsforUniversalCreditisutilised.
OfficerswillbeexpectedtosetupandmaintainDirectDebitsforcustomersandpromotethisand
otherapplicablepaymentmethods.Officersmayalsoneedtoundertakeanyotherdutiesinrelation
topaymentprocessingandtenancycreationandmaintenance.
Asalastresortpreparing/servingnoticesandlegalpaperwork,attendingcourtonyourownasthe
advocateandattendevictions.
Application for Income Officer 9
Role Profile
Key Achievement Areas:
Tokeepuptodateonanychangestorelevantpoliciesand/orlegislation.
MaintainingandupdatingITsystems.
ToensureinternalcontrolproceduresoperateinaccordancewithFinancialRegulationsand
StandingOrders.
Toassistthosecustomerswhoareabletoself-serveusingthecustomerportal.
Application for Income Officer 10
Person Profile
Skills and Experience - Experience/Knowledge
Previousexperienceofmanagingcustomeraccountsandfinancialrecords
Essential Desirable
DemonstrableexperienceofICTsystemsandpackages,includingMicrosoftExcel
Experienceofdealingwithinternalandexternalcustomers,includingmanagingdifficultconversations
Abletodemonstratethefollowingattitudes/behaviours:•Empathetic•Proactive•Flexible•Accurate•Collaborative•Resilient
Abletomeetdeadlinesandmanagedifferentpriorities;workingindependentlyandaspartofateam
Experienceofenforcement,courtactionandpre-actionprotocol
Goodunderstandingofwelfarebenefitsandpaymentmethods
Application for Income Officer 11
Person Profile
Competency
TechnicalSkills
CommercialAwareness
AchievementOrientation
Provenabilitytounderstandandoperatewithinthetechnicalrequirementsofboththeroleandthecustomers.
Recognisingwhatroleownjobhastoplaywithinthewiderorganisation,understandingtheimpactofactionsuponthewiderbusinessandthecommunity.
Evidencingabilityandadesiretoachievebothworkandpersonalobjectives.
CriticalThinkingSkills
Planning and Organising
Communication
Abilitytounderstandtheimpactofthefinancialinclusionserviceonthewiderbusiness.Abletoachievepersonalandorganisationalgoalsandtargets.
Prioritisingandplanninginordertomeetownandothersobjectives,organisingselftoensureservicelevelsaremet.
Consistentlyabletocommunicateappropriatelyandeffectivelyatalllevels.Youwillneedtobecreativeandaspiretohelpdevelopbdht and itsservices.Youwillwanttoachieveexcellentresultsandwillbeabletocontributetothepositivecultureatbdht.
Behaviours
Application for Income Officer 12
Personal development
Wewillofferopportunitiesforstafftodevelopandexpandtheirknowledgeandskills,itisintendedthatthiswillsitwithinaframeworkthatassistsindividualswithongoingpersonalandcareerdevelopment.
General
Nojobdescriptioncancovereveryissuewhichmayarisewithinthepostatvarioustimesandthejobholderisexpectedtocarryoutdutiescommensuratewiththerolefromtimetotime.
This post requires that the job holder is subject to a DBS check at a basic level.
Acurrentdrivinglicenceandaccesstoanappropriatelyinsuredvehicleisarequirementforthepost.
Forthepurposeoftravelandexpenses,thisrolewillreceivethefollowingmileagerate:
General Information
Casual Essential User Car Allowance
Mileage Rate / Car AllowanceCasual Users
451 - 999cc 1000 - 1199cc 1200 - 1450cc
Permilefirst8,500
Permileafter8,500
39.7p
12.1p
43.1p
12.0p
54.4p
14.3p
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