sap: return process

SAP:RETURN PROCESS

Our new customer return portal is a quicker, easier way for you to return items directly to our fulfi llment center.* Simply log on and follow the steps below:

1. Visit row.ups.com.• Enter company alias and continue.

• Enter login ID and password and continue.Note: Password is case-sensitive.

2. Fill in the Patterson Customer ID fi eld with your Patterson customer number. • The ship-from fi elds should automatically populate – if a fi eld does

not populate, please fi ll in the correct information.

3. Fill in the fi elds on the right side of the web page, including: • Description of Merchandise • Weight Estimate • Sales Order Number (enter n/a if unknown) • Number of Units Returned • Reason for Return

4. Choose your desired method to print your UPS label. • Print from the screen or email the

label to an email address and print from an alternative location.

5. Pack up products and apply printed UPS label. • Include a copy of the invoice/

packing slip, if available.

6. Give the package to your UPS driver for return.

* Contact your Patterson representative for more information about returns, as some items may not be able to be returned using this method.

PATTERSONCOMPANIES.COM 800.328.553617-CC-0008/17CC0278 (3/17)