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SMB JumpStart: Cloud PBX and PSTN in Skype for Business
Step-by-step guidance to help you start a practice
Todd SweetserPartner Technology Solutions Professional
Microsoft US SMB
Steve DemingPartner Technology Solutions Professional
Microsoft US SMB
Welcome to SMB JumpStart: Cloud PBX and PSTN in Skype for Business
Today’s Agenda
Overview of the Program
Program schedule & topics
Setting up and using Skype Meeting Broadcast
Setting up and using PSTN Conferencing
Resources and Support
Next Steps
SMB JumpStart
What is SMB JumpStart?
What you will get:
▪ Targeted weekly training webinars on specific technical topics.
▪ Hands-on independent learning assignments to help ensure engagement and
individual comprehension.
▪ Private Yammer Group to answer any questions you might have about weekly tactics.
This 4-week Program is designed technology professionals who are interested in supporting
telecommunications services delivered through Office 365.
SMB JumpStart: Cloud PBX and PSTN in Skype for Business
Engage with your fellow partners in the SMB JumpStart Private Yammer group
Questions? Email smbin@microsoft.com
Week 1 Week 2 Week 3 Week 4
Week’s Topic
Delivering an overview of
Office 365 Enterprise Voice
including Skype Meeting
Broadcast, PSTN
Conferencing, Cloud PBX,
and PSTN Calling. We will
also discuss the steps for
building a successful voice
practice including
establishing a voice
champion, adopting internal
use rights, and choosing an
internal project.
Setting up PSTN Conferencing and
Skype Meeting Broadcast
Demo:
• Activate Skype Meeting
Broadcast
• Setup & Use Skype Meeting
Broadcast
• License PSTN Conferencing
• Setup & Use PSTN Conferencing
Configuring the Cloud PBX and
PSTN Calling
Demo:
• License Cloud PBX & PSTN
Calling
• Acquiring & Assigning
phone numbers
• Place & receive a VoIP &
PSTN call
• Accessing Voice Mail
• Create an Auto Attendant
• Create a Call Queue
Pricing Review, Competitive
Landscape and Office 365 E5
Overview
Topics:
• Pricing review
• Upsell & Cross Sell
Opportunities
• Competition
• Devices
• Hybrid / Cloud Connector
• Resources
The more you engage, the more chances to win
As you participate in the JumpStart program, you will get entries into the
JumpStart Sweepstakes.
Gain entries as you participate in:
▪ Register for the series (1 point)
▪ Ask a question on Yammer (1 point/question)
▪ Homework assignments (email screenshot of completed work to
smbin@microsoft.com) (1 point/ HA)
▪ End of series survey (2 points)
Prize: 90-min session with an Office 365 Enterprise Voice Consulting Expert
➢ The top 2 point-earners will be selected as winners (the more entries, the higher
your chances)
Skype Meeting Broadcast
6
INTEGRATED
Engage & Share
Audience participates in the
social conversation with
Yammer and moderated
Q&A
Publish recording to Office
365 Video
SIMPLE
Sit Back & Watch
One-click join from the
meeting or reminder
Watch anywhere, on any
device
Control playback with DVR
SCALEABLE
Azure Media Services
Leverage the Cloud
Content composed and
rendered in the cloud
Streamed live from Azure
Media Services + CDN
Scales to 10,000 attendees
FAMILIAR
Produce
Event team uses Skype for
Business to produce the
broadcast
Content or camera sources
can be given focus as
needed
Broadcast Meetings in Skype for Business
Going BIG with MeetingsSkype for Business Broadcast
Maximum audience size 250 10,000
Presenter audio & video ✓ ✓
PowerPoint ✓ ✓
Desktop Sharing ✓ Coming soon
Attendee audio & video ✓
Audience Apps Whiteboard, Poll, Q&A Pulse, Yammer, Moderated
Q&A
Cloud based meeting recording ✓
Attendee DVR controls (pause, rewind) ✓
Available on-demand immediately ✓
Personalized meeting experience ✓
Post-event metrics ✓
Coming: Closed captions & translated
subtitles
Coming soon
Role What this person does
Organizer Creates the meeting request and invites attendees. Reviews meeting
reports
Producer
Manages the meeting sources (presentations, audio, video, and
PowerPoint decks), records the event, and posts the recording to
Office 365 Video
Event team member Participates in the meeting as a speaker or presenter
Attendee Watches the event online
“The Inner Meeting”
Azure Media ServicesSkype for Business
(Global Resource Forest)
Skype Meeting
Set up your network for Skype Meeting Broadcast
Meetings are scheduled through the Skype Meeting Broadcast Portal https://broadcast.skype.com
Provide a Meeting Title, Start Date and Duration
Define the Event Team
Select the Attendees and how they have Access
Anonymous, anyone with a meeting link can join
Secure, only listed attendees can join
Open, anybody from my company can join (by tenant)
Choose if the meeting should be recorded, available on-demand and Transcription& Translation Options
Audience Participation AppsApps can be added to the right and lower panel
Yammer Conversation
Microsoft Pulse
Q&A
Trouble Shooting and SupportA custom link can be provided for in meeting support
Custom Link for AttendeesLink to meeting related content, will open a new TAB
Event team members will join from a meeting invite send by the event team
Every broadcast meeting has a unique join URL
Sign in as event team member will launch the Skype for Business client
Special controls will appear for the event team members
The broadcast can be started only once and when ended a new broadcast needs to created
Content is uploaded by the presenters/producers and video feeds are added
The Producer selects the active camera, layout andif needed the content
“Start Broadcast” starts the broadcast
Once ended cannot restart
No rehearsal. Can be started only once.
Different behavior from normal client
Will start audio directly, no presenter action required
Earlier versions (Lync 2013 etc.) will not show producer controls
30 to 60 seconds delay (depending on client type) between what the presenter is doing and what the attendees hear and sees
Due to time it takes to convert to various codecs and distribute within the Azure Content Delivery Network
Presenters should consider the slight delay when for example give instructions to attendees
Yammer client or Bing Pulse, typical on separate PC, managed by moderator
The meeting stream is sent to all attendees
Layouts may vary, controlled by the event producer
Live or delayed viewing by using the DVR functionality
Broadcast is delayed by several seconds
Will appear on the right or bottom
Yammer Conversation
Bing Pulse
Q&A
A custom link can be provided for in meeting support
Link to meeting related content, will open a new TAB
DEMO: Skype Meeting Broadcast
23
PSTN Conferencing
58
1BSkype meetings held per year
38%Of global calling volume (minutes)
3BMinutes of calls, every day
#
#1Meeting provider, globally
1BSkype meetings held per year
38%Of global calling volume (minutes)
3BMinutes of calls, every day
1.25 300K79%
Numbers speak for themselves
1Forrester Total Economic Impact Spotlight Study. December 2016
Reported hours saved per week per worker using Skype for Business1
Companies that report improved communication using Skype conferencing1
Average annual savings in web conferencing costs (USD) 1
A sound solutionPSTN Conferencing
Setup in minutes
within Office 365
Easily setup and manage
infrastructure-free dial-in
audio conferencing from
the Office 365 admin portal
Reach across the
world
Provide dial-in from 90 countries
and 400 cities with 44 supported
Interactive Voice Response (IVR)
languages and dialects
Speak privately
and securely
Ensure privacy and security
with automatic updates and
upgrades, in addition to
unique IDs for every meeting
Set up conferencing effortlessly
Single-click, automatic configuration in minutes
Launch without added integrationor maintenance
Dial-in numbers and dynamic conferencing IDs are automatically included in outlook meeting invites for end-users
Financially backed SLA for a guaranteed 99.9% uptime
Patches, security updates, and upgrades are done without interruption
Unique conference IDs are automatically assigned to meetings
Back-to-back meetings are un-interrupted
Speak confidently
Connect with Microsoft’s global reach
Commercially available in 72 countries
Dial-in numbers for 90 countries and 400 cities
Dial-out support to 190+ countries
Interactive Voice Response (IVR) in 44 languages and dialects
For current list of available dial-in and dial-out countries, please visit our countries list
Speak securely
Hold attendees in
the virtual lobby
until admitted
Meeting organizer Attendee
Hear entry tones when
attendees dial-in to the
meeting
Leverage lobby to
“lock” meetings and
control who’s let in
Manage attendees
from the meeting roster
(mute/unmute), make a
presenter
Skype audio/video/web conferencing
Reach worldwide with PSTN ConferencingDial-in and dial-out options provide more connections
Skype for Business
online meeting
Attendees dial-in Via toll-free number
Dial-out to attendees International or PAYG countries
Attendees dial-in*
*For current list of available dial-in and dial-out countries, please visit our countries list**For a limited time, dial-out to 44 countries/regions are included in your subscription
Dial-out to attendeesDomestic or 44 Intl. countries**
“Call me at”requested by attendees
Meeting organizer
Included in E5 subscription PSTN Consumption required
Manage billing easily with PSTN Consumption
Consumption and pay-as-you-go support for value added services
Option to acquire dedicated toll-free and toll numbers
Pay-as-you-go for international calling
For current pricing, please visit PSTN Consumption billing site
Add one-
time funds
Turn on/off
auto-recharge
Setup auto-
recharge
amount and
threshold
Pay with CC
or EA Billing
DEMO: PSTN Conferencing
70
Set up in minutes
within Office 365
Reach all corners
of the globe
Speak privately
and securely
Complete your communications platform
Next Steps & Homework
94
SMB JumpStart Next Steps & HomeworkNext Steps Homework
Sign up for the SMB JumpStart Private Yammer
group
▪ Ask questions of the Microsoft team and your
peers
Set a weekly recurring calendar invite to block the
time to view each webinar session. We
recommend you attend one Webinar session per
week to optimize your program engagement.
Questions? Post them to our JumpStart Cloud PBX
and PSTN in Skype for Business Yammer group
and a technical expert will provide you a response
within 72 hours.
Prepare to use Skype Meeting Broadcast & PSTN
Conferencing Internally:
Skype Meeting Broadcast:
• Enable tenant for Skype Meeting Broadcast
• Schedule and run a Skype Meeting Broadcast as
Producer
• Join as an attendee on other devices or browsers
PSTN Conferencing:
• Setup your PSTN Conferencing
• Schedule a conference
• Run a conference
Questions? Join the SMB JumpStart Private Yammer group
Thank you
© 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S.
and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond
to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after
the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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