use customer feedback to decrease churn & retain customers

FEEDBACKCUSTOMER

TO DECREASE

USING

CHURN

"it is not the strongestof species that survives,nor the most intelligent,but the one mostresponsive to change"

Charles Darwin

it's up to businesses to match theircustomer's wants & needs

Customer Feedback 

Customer Feedback gets you in the know. It identifies trends, loyalties and issues. Most importantly, in the long term, itencourages regular interaction andinvolvement.Higher engagement = reduction in churn

{ }WHAT FEEDBACK SHOULD YOU COLLECT?

Online surveys, delivered toyour clients at the right timeand in the right way, canproduce valuable datasurrounding the attitudestowards your business.

what your customersdo and don't likeabout your business.

01:

Did you know that the perfectsound to the human brain is

the sound of one's own name?

By actively inviting yourcustomers to participate in

your discussions, yourcustomer's feel important

involve yourcustomers

02:

In order to measure the effectof your changes andconversations over time,benchmark your data againstyour competitors at certainpoints of the year.

benchmark feedbackover time

03:

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