workforce strategy to improve staff engagement
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Workforce Strategy to Improve Staff Engagement
Mark Wilkinson Director of Strategic and Organisational Development
Bolton NHS FT 14 April 16
@nhsmark @boltonnhsft
http://nhsemployers.org/case-studies-and-resources/2016/03/staff-
engagement-bolton
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Connect to ‘business processes’
Trusts with more engaged staff tend to have lower levels of patient mortality, make better use of resources, and have stronger financial performance and higher patient satisfaction, with more patients reporting that they were treated with dignity and respect. http://www.kingsfund.org.uk/publications/staff-
engagement 2
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Our journey – Significance of Context?
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13
25
38
50
✓Addressed governance concerns and
taken out of breach ✓Secured investment of £30m for estates
and IT ✓Investment in nursing ✓Achievement of 18 week and cancer
targets ✓Addressed significant financial deficit
while improving quality ✓Staff engagement ✓Increased reporting of incidents and
risks
Compelling shared direction - Trust
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Integration of hospital
and community
services
Services for women and
children
Major A&E provider
Compelling shared direction - People
Fit for the future – new workforce models,
ageing workforce and working across organisational
boundaries.
Engagement and experience - maximising
effort through open communication, ample recognition, staff health
and wellbeing and evident connection to
our values.
Managing an efficient workforce –flexible staff fully aligned to demand
for our services and deployed in agile ways.
Developing capabilities in management and
leadership - strong and demonstrable
management and leadership at all levels
across the organisation.
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Alignment
Vision / plan
Performance management
Risk management
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Trust
Personal Objectives
Collective and distributed leadership
• Lean structures with devolved decision making
• Tight control over KPIs • Freedom to Speak Up Guardian
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Supportive inclusive leadership styles Bolton Consultant as Chief Executive
Lunches with Jackie / triangulation
Senior Team Visibility
Awards
Local engagement with staff survey action planning
MORE TO DO - Importance of staff receiving feedback from their line manager for the work they do
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Give staff tools to lead
• Engagement flows from: – Control over work and environment – Opportunity to stretch – Good Line Management & Leadership – Staff Wellbeing
• Quality improvement methodologies – ‘Perfect Week’ – MADE Safer
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Culture based on integrity and trust
Values Values Definitions
Practices (Behaviours)
Induction Recruitment Leadership Dev Appraisal
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Towards a Values-Based Organisation…
Bolton’s VOICE
• V Vision • O Openness • I Integrity • C Compassion • E Excellence
• We listen to the voice of patients, staff & stakeholders
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Staff engagement on board agenda
• CEO led Staff Engagement Steering Group – Oversight of strategic & operational issues
• Divisional engagement – Each Division contributes to Strategy but is
empowered to operationalise appropriately
• Staff experience links to patient experience • All our work underpinned by metrics
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Any further questions?
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