annual report 2004, lowell general hospital · 2007. 10. 2. · terry howard, one of lowell...
TRANSCRIPT
Service. To patients. To their families. To our community.
A N N U A L R E P O R T 2 0 0 4
Table of Contents
Letter from the President/CEO and Chairman 1
Letter from the President of the Medical Staff 2
Service Excellence 3
Medical Staff 10
Clinical Services 14
Community Service 16
Financial and Activity Highlights 18
LGH Leadership 20
Philanthropy 22
Lowell General Hospital
Our vision for Lowell General Hospital is to be recognized as one of the best community
hospitals in America. Our first step toward that vision was to identify the three core values that
will enable us to reach that goal: unparalleled expertise, outstanding service and unwavering
integrity. This annual report highlights the second of those areas: service, which encompasses
every aspect of our organization.
Service means providing innovative and quality clinical specialties to our patients and
community. To excel, we must constantly challenge ourselves to expand and improve our
services to not only meet the current healthcare needs of our community, but also anticipate future
needs. We’ve taken major steps in demonstrating this commitment, including the introduction of
the community’s first Primary Angioplasty Service and a Center for Wound Healing. We once
again were named the community’s only five-star maternity center and we set a new standard in
surgical services with highly advanced, image-guided navigational surgery.
Service means treating our patients with compassion, respect—and a smile. Last year, we
committed to setting a new standard of excellence in service with a goal of nothing less than 100
percent patient satisfaction. This initiative is based on ten core values, or standards, to which every
Lowell General employee is held accountable. Those standards include such values as timeliness
of service, attitude, communication and respect of privacy. We have created a "Star Performer of
the Month" program that identifies and rewards the employees who exemplify these standards. We
have also created a series of "service teams"—employees seeking new and better ways to improve
customer service throughout our organization.
Service means fulfilling our mission to the community. This mission entails not only serving
every patient who walks through our doors with high quality care, compassion and expertise, but
also reaching out to educate and improve the health of the entire community. This past year, we
demonstrated this by taking a leadership role in partnering with the American Heart Association to
reduce heart disease in our community.
These three very different definitions of service share the same core value: to go above and beyond
in exceeding the expectations of all those we serve.
Normand E. Deschene John H. Pearson, Jr.President/Chief Executive Officer Chairman, Board of Trustees
Normand E. DeschenePresident/Chief Executive Officer
John H. Pearson, Jr. Chairman, Board of Trustees
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A Letter from the President and the Chairman
A Letter from the President of Medical StaffAs Lowell General Hospital strives to become one of the best community
hospitals in the nation, the medical staff leadership has stepped up, recognizing
that a “best” hospital requires “best” physicians. To help make this vision
a reality, we have pledged to join the hospital in seeking a new standard of
excellence in service, meeting and exceeding the expectations of our patients.
But just what does that mean?
The medical staff at Lowell General Hospital consists of physicians in private
practice and those who are employed by the hospital. One of our first initiatives
in striving for service excellence this past year was the recruitment of new
teams of our hospital-based radiologists, pathologists and anesthesiologists. Those physician
teams—often working behind the scenes—are absolutely crucial in providing quality care to
our patients. The enthusiasm, innovation and energy of these teams have been recognized for
producing a new level of timely, patient-centered service.
Aside from these hospital-based physicians, the medical staff is primarily an independently
employed group. As such, we as a medical staff must ensure our own quality. It is the task
of the medical leadership to recruit and retain the best, and to foster the highest quality of
medical care. To that end, we have begun a new era of multidisciplinary peer review, moving
to a more open forum designed to foster self awareness and self correction. Working together,
we are establishing higher standards of safety, quality and patient care.
I am proud to be part of this change and inspired by the commitment of the hospital leadership
to move forward. That commitment moves me to push forward, seeking the highest excellence
in service in pursuit of our vision to become “the best.”
Melinda Raboin, M.D.
President of Medical Staff
Melinda Raboin, M.D.President of Medical Staff
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Every day, individuals across all levels of our organization come
together to serve our patients, their families and our community. They
work not just as individual physicians, nurses or volunteers, but as
a team, striving toward a common goal—to go beyond what is
expected. It is this approach that allows us to treat our patients not just
medically, but individually, spiritually and emotionally. It inspires us
to constantly ask how we can find new and better ways to exceed the
expectations of our patients. It drives us to reach out to our communi-
ties to improve the quality of life for others. This annual report high-
lights just a few of the many people and things that set Lowell General
apart, and that are propelling us toward achieving our vision of being
recognized as “one of the best community hospitals in America.”
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our peopleWorking together to deliver the very best service.
“Lowell General has always made a commitment to serving thecommunity. I’ve always felt that as a member of the hospital’smedical staff, it was my responsibility to serve not only mypatients, but my hospital and its community.”
Terry Howard, M.D.
Three decades dedicated to improving the quality of life for women, families and the
community. It is a record of service that would make any physician proud. But for Dr.
Terry Howard, one of Lowell General’s most respected and enduring physicians, the
record is still being written.
A board-certified obstetrician and gynecologist, Dr. Howard joined the Lowell General team in 1974.
Inspired by the hospital’s commitment to helping those in need, he began a tradition of volunteering
his time at free health clinics.
“When I started out, we didn’t have the benefit of Medicaid, so for a large percentage of the
community, private care was not an option,” he says. “I saw an opportunity to help people who
otherwise might not receive the quality care they needed and deserved.”
Throughout his career, Dr. Howard was often the first physician to step forward to volunteer his time
and efforts. He has been—and remains—active on numerous hospital boards and committees respon-
sible for creating policies and protocols to improve the safety, quality of care and service to patients.
Dr. Howard downplays his contributions. For him, it all comes with his role as a physician. “Hospitals
represent community assets and have a responsibility to serve,” he says. “As a physician, I share that
responsibility.”
Although he has retired from private practice, his work on behalf of Lowell General’s patients and the
community continues today. Remaining current in gynecological medicine, he is willing to assist in the
operating room on challenging cases. Much of his time is dedicated to serving on the board of the
Lowell Community Health Center, a member of the Lowell General family of services that is dedicat-
ed to providing quality care to residents of all cultures and backgrounds, regardless of ability to pay.
“I have been fortunate to have a successful career in medicine,” he says. “Lowell General helped
facilitate that by taking good care of my patients. It is why I have always felt a strong responsibility to
give back.”
Dr. Terry Howard
Terry Howard, M.D.
Serving patients— and a greater good.
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“It is critical that we constantly communicate with our patients to ensurethey are getting the care they need. We are never afraid to ask them ifthey’re satisfied with our service and to see if there is something else wecan do for them.”
Claudia Rupp, Director of Patient Care for Cancer Services
Nursing. It is one of the most challenging and vital roles at any hospital. Twenty-four hours a day,
Lowell General Hospital nurses are on the front lines—bringing new life into the world, caring for
the sick and injured, and saving lives. And whether they have been at Lowell General for four months
or four decades, they share a common passion and commitment to serve, educate and advocate for
their patients.
Just ask Claudia Rupp, Director of Patient Care for Cancer Services, who has been a nurse at Lowell
General for 37 years. “To stay here for as long as I have, you really have to believe in the value of
what you do,” she says. “At Lowell General, it is always
about the patient and caring for them as people first, and
patients second.”
The nursing philosophy at Lowell General stresses collab-
oration, positive partnerships and professional growth. It is
a career that is as equally rewarding as it is challenging.
Cheryl Keegan, an RN on a medical/surgical unit, has expe-
rienced both the challenges and rewards of nursing in her
17 years at Lowell General. “When I’m driving home at
night exhausted from the day, I think about how lucky I am
to do what I do,” she says. “For me, it has always been about the patients. I know that no matter what
happens with me during the work day, my patients must always come first.”
That dedication is ingrained into the culture at Lowell General and is immediately obvious to even
our newest nurses. Melinda King, an RN on the Mother/Infant Unit for less than a year, grew up
dreaming of being a nurse at Lowell General. “Just knowing that I can do something to help change
someone’s life—whether it involves educating a new mother or advocating to help them get the
services they need—makes me so proud of what I do and where I work.”
Nurses
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Making a career of putting patients first.
Melinda King, RN, and Claudia Rupp, RN.
“Volunteers are an integral part of our service toour patients and the community. We could notdeliver on our service promise without them. It iswhy we are so selective in choosing people…weonly want individuals who truly want to serve.”
Linda Gaetano, Manager of Volunteers
It is a typical Tuesday at Lowell General Hospital. A steady flow
of patients, family members and visitors stream through the main
lobby. Though here for different reasons, they share a common
experience as they walk through the door: a pleasant greeting from
Isabelle Hall, a Lowell General front-desk volunteer. “As the first person they see when they come
in, my job is to greet them with a warm smile to help put them at ease and lighten their burden,”
she says. For more than 12 years, Isabelle has lightened the burden of many at Lowell General as
a volunteer, delivering flowers and mail, helping with clerical work on the nursing units and, most
recently, serving at the front information desk.
Just a few feet from where Isabelle sits, Pauline Lambert is arranging a cheerful display in the LGH
Gift Shop. For Pauline, it is the latest chapter in a rewarding 15-year volunteer career at Lowell
General—one that began in the gift shop and eventually led to a position as President of the
Hospital Auxiliary. She was instrumental in developing the Garden of Hope, a breathtaking display
of daffodils in front of The Cancer Center. Today, in addition to her work with the gift shop, she
serves as Chairperson of Daffodil and Dessert Day—an annual fundraiser to benefit cancer
research. “I found it so rewarding that I took on more and more leadership roles over the years,”
she laughs.
Whether they are helping put together patient charts, transporting a patient or cuddling at-risk
infants, Lowell General volunteers are an integral part of Lowell General Hospital. In 2004 alone,
450 volunteers logged nearly 40,000 hours of service.
“They are all so happy and proud to serve because they know that they are appreciated by all areas
of the hospital—administration, physicians, nurses,” says Linda Gaetano, Lowell General’s
Manager of Volunteers. “Nearly every day, someone tells me how much they value the work our
volunteers do. We are very lucky to have them.”
Giving their time to serve others.
Isabelle Hall and Pauline Lambert volunteer countless hours to improve service at Lowell General Hospital.
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“In healthcare, things can get complicated, creating confusion forpatients. We are here to make things easier—to help them navigate thecomplex healthcare system so that they can make the right decisions.”
Joyce McLaughlin, Manager of Patient Advocacy
At Lowell General Hospital, we recognize that the people we serve day after day are not just patients,
but individuals. Men, women and children with unique concerns, family situations and cultural
backgrounds. As part of our commitment to delivering exceptional service to every patient, we offer
a wealth of support services that “go beyond the bedside.”
Central among these services is our Patient Advocacy Department. Often considered “the voice for our
patients,” Patient Advocacy provides a forum for patients to be heard, giving Lowell General unique
opportunities to listen to how patients can better be served. To address the ever-changing cultural and
language needs of Greater Lowell’s diverse community,
Lowell General incorporated an interpreter service as part
of Patient Advocacy. “By offering translation services as
part of advocacy, we are able to educate our patients and
break down cultural barriers at the same time,” says Joyce
McLaughlin, Manager of Patient Advocacy.
Serving patients while they are at the hospital is only part
of Lowell General’s commitment. Equally important is
ensuring that the physical and emotional needs of our
patients are met as they leave the hospital. Lowell General’s Continuity of Care department guarantees
that each patient is safely discharged with the support they require—everything from transferring them
to the appropriate rehabilitation facility to equipping them with the proper medical equipment at home.
“Our job is to make sure every patient is taken care of—even after they leave us,” says Gina O’Connor,
Director of Continuity of Care. “To best serve our patients, we take the time to review and discuss
every individual’s situation so that every patient gets the support they need, both during and after
hospitalization.”
Service may also involve providing spiritual and emotional support—an important role for Lowell
General’s Sister Eileen Auger in Pastoral Care. “I always try to make a difference to our patients and
their family members—whether it involves praying with them or simply being a ‘quiet presence’,
listening to them. No matter what they are facing, our patients are never alone.”
Gina O'Connor, RN; Joyce McLaughlin, RN; and Sister Eileen Auger.
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Serving beyond the bedside.
On a recent Saturday, Sokha Diep, a Patient Advocate/Interpreter Services Specialist at Lowell General
Hospital, learned that a troubled Khmer-speaking patient was overwhelmed by his first visit to
an American hospital. Without hesitation, she abandoned her plans for her day off and offered her
assistance. It was only one of many occasions that Sokha has volunteered her own time on evenings
and weekends to help patients in need.
What is remarkable about this incident is that at Lowell General Hospital, it’s not remarkable at
all. Sokha exemplifies a culture of service excellence demonstrated by employees from virtually
every facet of our hospital—from dietary aides to operating room technicians, from pharmacists
to housekeepers.
Creating a culture of service excellence doesn’t happen overnight. It takes a strong leadership vision
and a dedicated team of professionals working to making it a reality. It takes a hospital-wide commit-
ment to Standards of Performance—ten core values that guide us in serving our patients and each other.
Each month, Lowell General Hospital celebrates a Star Performer of the Month, an employee select-
ed by his or her peers for going “above and beyond” in upholding our standards. And every day, to
reinforce our core values and Standards of Performance, managers and employees set aside ten min-
utes for “The Daily 10” to share stories of service excellence and ways to reach our ultimate goal—to
exceed the expectations of every one of our patients and guests.
Lowell General Hospital Star Performers: front row, from left: Sokha Diep, Patient Advocate/Interpreter ServicesSpecialist; Rithy Mey, CT Technologist; Gail Caron, Administrative Assistant for Finance; Brenda Kotarba, OperatingRoom Surgical Technician; and Khalid Nahi, Respiratory Therapist. Back row: Estelle Barton, nursing assistant, MP3;Alex Michaels, Physical Therapy Assistant; Carol Hervieux, Dietary Aide; Brian Horman, Receiving Specialist; Elaine Lyons, Administrative Assistant, Mother Infant Unit; Nancy Guilbeault, Staff Accountant; Susan McQuaide,Emergency Room Technician; and Sy Phan, Cancer Center Pharmacist.
Living a standard of excellence every day.
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APPRECIATION – acknowledging appreciation to our
employees, our physicians and our patients for choosing
Lowell General.
ATTITUDE – being sensitive to customer needs and
serving them with care, courtesy and respect.
PRESENTATION – striving to create a positive impression,
which we reflect in our manner, expression and concern.
COMMUNICATION – listening to our customers to help
us fully understand their needs.
INTERACTION WITH CO-WORKERS – listening to
and respecting our co-workers, so that we can understand
their needs and work together to resolve issues.
TIMELINESS OF SERVICE – providing prompt,
courteous service to meet the expectations of our customers
and co-workers.
PRIVACY – maintaining a secure and trusting environment
for individuals and their personal information.
SAFETY AWARENESS – sharing in the responsibility of
maintaining a safe environment.
SENSE OF OWNERSHIP – taking pride in what we do,
feeling responsible for the results of our efforts.
ACCOUNTABILITY – holding each individual employee
accountable for our success in fulfilling our vision of
being recognized as one of the best community hospitals
in America.
The Lowell General Standards of Performance
Allergy/ImmunologyJulian Melamed, M.D.
Chief of Service
Active StaffWilfred N. Beaucher, M.D.Leonard Kaplan, M.D.Li Liang, M.D., Ph.D
Associate StaffLauren M. Handelman, M.D.
Courtesy StaffCurtis Moody, M.D.Frank Twarog, M.D.Chi Wang, M.D.
AnesthesiologyRobert Beechinor, M.D.
Chief of Service
Active StaffMarcia Bergen, D.O.Toffy Beyloune, M.D.Vijay Channamsetty, M.D.Tzay Chiu, M.D.Peter H. Dresens, M.D.Gopala Dwarakanath, M.D.John Ki-IL Kim, M.D.Sang H. Kwon, M.D.Jeffrey Norton, M.D.Han Park, M.D.
Associate StaffShihab U. Ahmed, M.D.Sherif Algendy, M.D.Harold L. Altvater, Jr., M.D.Robert Dai, M.D.Hisham Elkadi, M.D.Fathalla Mashali, M.D.
CardiologyRichard Birkhead, M.D.
Chief of Service
Active StaffJose Carrion, M.D.Eric J. Ewald, M.D.Walter Jo, M.D.Henry Lyle, M.D.David Malins, M.D.Kenneth Murphy, M.D.Thomas C. Piemonte, M.D.Lincoln Pinsky, M.D.Harsh Sanchorawala, M.D.Robert Shulman, M.D.James Waters, M.D.
Associate StaffOmar A. Ali, M.D.David. E. Gossman, M.D.
Courtesy StaffRoy M. John, M.D.David T. Martin, M.D.Gregory F. Michaud, M.D.Richard Pratt, M.D.Stephen J. Travers, M.D.Jerold Weiner, M.D.
DentistryThomas Trowbridge, D.D.S., M.D.
Chief of Service
Active StaffChristos Bacos, D.M.D.Nilfa Encarnacion, D.M.D.Hamid Esbah-Tabatabaie, D.M.D.Amy Field, D.M.D.Neil Hornung, D.M.D.Martin Schwartz, D.D.S.Jeffrey Stone, D.M.D., M.D.
Associate StaffKeith Sherwood, D.D.S.
Courtesy StaffSteven Demetriou, D.M.D.Philip E. Mullane, D.M.D.Allen W. Tarro, D.M.D.Aaron Watman, D.D.S.
DermatologyAssociate StaffKhalil A. Khatri, M.D.
Courtesy StaffStuart Arbesfeld, M.D.Seth Kates, M.D.Michael Rosenbaum, M.D.A. David Simkin, M.D.Jill Slater-Freedberg, M.D.
Emergency MedicineWayne Pasanen, M.D.
Chief of Service
Active StaffKevin Bravo, M.D.Francesco Corvi, M.D.Richard M. Cressey, M.D. Christopher Kareores, D.O.Martin Kragness, M.D.Nathan MacDonald, M.D.C. Wendell Smith, M.D.Mitchell Sweet, M.D.Shorta Yuasa, M.D.
Associate StaffRyan S. Flesher, M.D.
Courtesy StaffNathaniel Brown, M.D.Miguel Cabrera, M.D.Cherie Ertha, M.D.Irina Kogan, M.D.Terrence O’Malley, M.D.Daniel Simpson, M.D.Gregory Williams, M.D.
EndocrinologyActive StaffHayward Zwerling, M.D.
Family MedicinePaul Harcourt, M.D.
Chief of Service
Active StaffGhazala Alam, M.D.Jeffrey Byrne, M.D.Linda Farnsworth-Brown, M.D.Damian Folch, M.D.Nasim Ghaffar, M.D.Kathy Goff, M.D.Donald Miller, M.D.M. Denise Mills, M.D.Dan Nguyen, M.D.Frank Osborn, M.D.Melinda Raboin, M.D.Carla Vaccaro, M.D.
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Expertise. Experience. Excellence.
Associate StaffNidhi Lal, M.D.Lydia McClure, M.D.Alison Miller, D.O.Tricia Vasco, M.D.
Courtesy StaffSusan Black, M.D.Laurie Botie, M.D.Cindy Cheng, M.D.Deirdre Connolly, M.D.John Grieveson, M.D.Carolyn Haskell, D.O.James Kuin, M.D.Austin O’Brien, M.D.Eric Romanowsky, M.D.Mark Romanowsky, M.D.Marcia Tanur, M.D.
Honorary StaffVinod Tripathi, M.D.
GastroenterologyActive StaffGeetanjali Akerkar, M.D.Doree Barton, M.D.Daniel Beluk, M.D.Paul Gilmore, M.D.Franklin Marinelli, M.D.James Reichheld, M.D.Michael Roberts, M.D.
Honorary StaffLawrence Hessman, M.D.
Hematology/OncologyActive StaffMurat Anamur, M.D.Blair Ardman, M.D.
Courtesy StaffJack Evjy, M.D.Yamil Kouri, M.D.Richard Miron, M.D.Robert Soiffer, M.D.
Infectious DiseaseActive StaffDavid Sidebottom, M.D.
Internal MedicineTushar Patel, M.D.
Chief of Service
Active StaffMichael J. Abele, M.D.Mohamed Ally, M.D.Alexandra Argasinski, M.D.Mark Bown, M.D.Peter Bradshaw, M.D.Bindu Chamarthi, M.D.Jack Chang, M.D.Sara Clay, M.D.Peter Connolly, M.D.Shamim Dahod, M.D.Sandhya R. Dasari, M.D.Karen Dasilva, M.D.Richard DeAmicis, M.D.Carlos Del Rio, M.D.Milton Drake, M.D.Alden Gagnon, M.D.Mukund Gupta, M.D.Raj Gupta, M.D.Ashok Joshi, M.D.Srilatha Kodali, M.D.Rebecca Konkle, M.D.Philip Kotsios, M.D.Chandravathi Loke, M.D.Richard Ma, M.D.Wendy Mitchell, M.D.Patricia Montaperto, M.D.Frances Morse, M.D.Joanne Nowak, M.D.Dragan Petakov, M.D.David C. Pickul, M.D.Sivasubramanian Ramya, M.D.Krishnamoorthy Rao, M.D.Richard Sachs, M.D.Venkata Satyam, M.D.Matthew Savory, D.O.Edward V. Shashoua, M.D.Rekha Sundar, M.D.Sarah F. Taylor, M.D.Jessica Wieselquist, M.D.Frederick Wikander, M.D.Sivaram Yamajala, M.D.Tanya Zouzas, D.O.
Associate StaffSamantha L. Bessega, M.D.Rosemary E. Corderi, M.D.Gretchen M. Gaida, M.D.Spyridon Kantas, M.D.
Courtesy StaffZaheer Ahmed, M.D.Michael Bertos, M.D.Louis Bresnick, M.D.Shazneen Eisner, M.D.Lauren Hobratsch, M.D.George Meltsakos, M.D.Lata Mundkur, M.D.Elias Nabbout, M.D.Rajaa Nahra, M.D.Lawrence Newman, M.D.Philip Tavano, M.D.Pauline Tsirigotis, M.D.
Honorary StaffThomas Fitzpatrick, M.D.
Maternal & Fetal MedicineCourtesy StaffDorothy Beazley, D.O.Michael House, M.D.Steven Ralston, M.D.
NeonatologyActive StaffTimothy Baba, M.D., Ph.D.Mario Cordova, M.D.Nicholas Guerina, M.D.Laurie Konowitz, M.D.
Associate StaffGary Fanjiang, M.D.Hasene Kasaroglu, M.D.Jessica McGovern, M.D.Alisa Muniz-Crim, M.D.Tuyet-Hang X. Nghiem, M.D.Silvia Patrizi, M.D.Sunita Pereira, M.D.
Courtesy StaffGeoffrey Binney, Jr., M.D.John Fiascone, M.D.Ivan Frantz III, M.D.James Hagadorn, M.D.Karen Harvey-Wilkes, M.D.Chiwan Kim, M.D.Simon Michael, M.D.Heber C. Nielsen, M.D.Kevin Petit, M.D.Sujatha Ramadurai, M.D.Mark Salvatore, M.D.MaryAnn Volpe, M.D.Nancy Weinschenk, M.D.Rachel Weinstein, M.D.
NephrologyActive StaffRoy Maletz, M.D.Sebastian Sepulveda, M.D.
Courtesy StaffMichael Landman, M.D.
Associate StaffKevin Jansen, M.D.
NeurologyMichael Bralower, M.D.
Chief of Service
Active StaffAtul Bhat, M.D.Onassis Caneris, M.D.Arya Farahmand, M.D.Vladan Milosavljevic, M.D.Jonathan Moray, M.D.
Courtesy StaffShabbir Abbasi, M.D.Michael Robbins, M.D.James Whitlock, M.D.
Obstetrics & GynecologyNonnie-Marie Estella, M.D.
Chief of Service
Active StaffHarold Bass, M.D.Mary Brady, M.D.Michelle Cochran, M.D.Daniella Courban, M.D.Paul Feldman, M.D.Karen Fortune, M.D.William Galvin III, M.D.Edgardo Garcia-Trias, M.D.Maher Girgis, M.D.Terry Howard, M.D.John Hughes, M.D.James Ivers, M.D.K. David Kang, M.D.Panna Kapadia, M.D. Edward Lipman, M.D.Carlos Madrid, M.D.David W. Merens, M.D.Michael Muto, M.D.Navin Popat, M.D.Purnima Sangal, M.D.Vijaya Swamy, M.D.Stuart G. Weisfeldt, M.D.Theodore Yurkosky, M.D.
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Courtesy StaffMinerva Domingo, M.D.Kathryn Olson, M.D.Pranav Prakash, M.D.Robert Shannon, M.D.
OphthalmologyActive StaffGlen Bolliger, M.D.John Capino, M.D. John Constantine, M.D.Mark Hughes, M.D.David Perkins, M.D.Stephen Poor III, M.D.David Tracy, M.D.David Victor, M.D.
Associate StaffNeil Gross, M.D.Jeffrey Sorkin, M.D.David H. Yi, M.D.
Courtesy StaffDwayne Baharozian, M.D.Evan Gold, M.D.Susan Wong, M.D.
OrthopedicsSteven Alter, M.D.
Chief of Service
Active StaffLaurel Beverly, M.D., M.P.H.Victor Conforti, M.D.Samuel Gerber, M.D.Eric Holstein, M.D.Lawrence Johnson, M.D.Mark Lapp, M.D.Kevin Malone, D.O.David Morley, Jr., M.D.Sivaram Rajan, M.D.Peter Roman, M.D.Manouchehr Shirazi, M.D.Scott Sigman, M.D.Kevin Tomany, M.D.W. Howard Wu, M.D.
OtolaryngologyArthur Lauretano, M.D.
Chief of Service
Active StaffSamir Bhatt, M.D.Bjorn Bie, M.D.Noble Gabriel, M.D.Eric Stein, M.D.
Courtesy StaffFred Arrigg, M.D.Stephen Smith, M.D.
PathologyPatricia Devine, M.D.
Chief of Service
Active StaffDonald Agostinelli, M.D.James Norton, Jr., M.D.Elizabeth Preisinger, M.D.Lionelle Wells, M.D.
Pediatric CardiologyAssociate StaffLinda B. Pauliks, M.D.
Courtesy StaffDuraisamy Balaguru, M.D.Anirban Banerjee, M.D.
Pediatric EndocrinologyActive StaffRekha Quazi, M.D.
Pediatric GastroenterologyActive StaffRobert Fusunyan, M.D.Leonel Rodriguez, M.D.
Courtesy StaffAlex Flores, M.D.Munir Mobassaleh, M.D.
Pediatric NeurologyCourtesy StaffPeter Raffalli, M.D.
Pediatric Specialty GeneticsCourtesy StaffDiana Bianchi, M.D.
PediatricsKumble Rajesh, M.D.
Chief of Service
Active StaffAlena Ashenberg, M.D.Rekha Bains, M.D.Jennifer Bell, M.D.Cathleen Bonacci, M.D.Chu Chen, M.D.Gilbert Cogan, M.D.Arlene Curran, M.D.Sneh Dave, M.D.Jennifer Delikat, M.D.Daniel Dubner, M.D.Patricia Dykstra, M.D.D. Gregory Felch, M.D.Mary Gealow, M.D.Michael Gilchrist, M.D.Eric Kaplan, M.D.Laura Lee, M.D.Jorge Lopez-Benitez, M.D.Eric Meikle, M.D.Sheila Morehouse, M.D.David A. Newman, D.O.Irving Newman, M.D.Jennifer O’Shea, M.D.Chandra Ramanathan, M.D.David Salomon, M.D.Lisa Sevigny, M.D.Shailesh Shah, M.D.Alfonso Sierra, M.D.Earnest Wu, M.D.Lazaros Xanthopoulos, M.D.Kenneth Yoffe, M.D.
Associate StaffLawrence Lutner, M.D.Andrea Sachs, M.D.Kimberly Tresch, M.D.
Courtesy StaffMartin Horowitz, M.D.Thomas Martin, M.D.
Honorary StaffDonald Berman, M.D.
Physical Medicine &RehabilitationActive StaffAtul Bhat, M.D.
Courtesy StaffElizardo Carandang, M.D.Thomas Cody, M.D.James Whitlock, M.D.
Plastic SurgeryActive StaffDina Eliopoulos, M.D.Jeffrey Smith, M.D.
Associate StaffLoreen Ali, M.D.
Courtesy StaffStephen Scully, M.D.
PodiatryJohn Pizzuto, D.P.M.
Chief of Service
Active StaffPeter Bregman, D.P.M.John Clarity, D.P.M.Timothy Downs, D.P.M.Jerold Fleishman, D.P.M.Russell Hamilton, Jr., D.P.M.Gregory McNamara, D.P.M.Regina Mostone, D.P.M.Anthony Spiri, D.P.M., P.C.
Associate StaffWayne McCullough, D.P.M.
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PsychiatryNeelam Sihag, M.D.
Chief of Service
Active StaffC. Hanson, M.D.Paul Menitoff, M.D.
Courtesy StaffChand Bhan, M.D.Gouri Datta, M.D.Eren Kurtay-Sozmen, M.D.Usha Tripathi, M.D.Miguel Verdaguer, M.D.Ronald Winfield, M.D.
Pulmonary MedicineActive StaffBeverly Goldberg, M.D.Branko Kesler, M.D.Denis Lin, M.D.Edward Parsons, M.D.Joseph Walek, M.D.
Courtesy StaffRimas Maurukas, M.D.
Radiation MedicineJeffrey Goldstein, M.D.
Chief of Service
Active StaffDaniel Flynn, M.D.Astrid Peterson, M.D.Santosh Shetty, M.D.
Radiology, DiagnosticJonas Berman, M.D.
Chief of Service
Active StaffKevin Callahan, M.D.Richard Dobrow, M.D.Wei Du, M.D.Daniel Gale, M.DMark Gale, M.D.Patrick Hanks, M.D.Allan Hoffman, M.D.Timothy Hough, M.D.Peter Koch-Weser, M.D.Nahid Rathore, M.D.Olena Saikewicz, M.D.
Associate StaffScott Abel, M.D.Anjali Agrawal, M.D.Rony Avritscher, M.D.Kirk Brown, M.D.Valerie Fein-Zachary, M.D.Michael Mastromatteo, M.D.John A. Patti, M.D.Ranie Pendarvis, M.D.Mohamed Sfaxi, M.D.Sanford Smoot, M.D.Jennifer Theoharis, M.D.William Wong, M.D.
Courtesy StaffDouglas Burd, M.D.Sean Casey, M.D.Yamin Dou, M.D.Mark Girard, M.D.Himanshu Gupta, M.D.David Hunter, M.D.Arjun Kalyanpur, M.D.Miriam Neuman, M.D.Christian Semine, M.D.Harold Weintraub, M.D.Gary Weiss, M.D.Edward Wong, M.D.
RheumatologyCourtesy StaffJoel Epstein, M.D.Tina Horwitz, M.D.
Surgery, GeneralM. Akmal Khan, M.D.
Chief of Service
Active StaffAbdul Ghaffar, M.DKathryn Hughes, M.D.Michael Jiser, M.D.Marie-Laure Nevoret, M.D.Doris Pliskin, M.D.Roy Shen, M.D.Janaki Varadhan, M.D.
Associate StaffJason Knudtson, M.D.
Courtesy StaffNicholas Spirito, M.D.
Surgery, NeurologicalActive StaffCharles Chang, M.D.Bruce Cook, M.D.Howard Gardner, M.D.Peter Grillo, M.D.Henry Ty, M.D.
Courtesy StaffWilliam McCann, M.D.
Honorary StaffLowell Rosman, M.D.
Surgery, ThoracicActive StaffWilliam Cook, M.D.
Honorary StaffRudolph Muto, M.D.
Surgery, VascularActive StaffPaul Burke, Jr., M.D.Jonathan Gordon, M.D.
Courtesy StaffPaula Muto, M.D.
UrologyRichard Altman, M.D.
Chief of Service
Active StaffMiguel Antelo, M.D.David Berman, M.D.Robert Edelstein, M.D.J. Mathieu Massicotte, M.D.Aminuddin Rathore, M.D.
At Lowell General Hospital, our commitment to service excellence is
an ongoing one. It is a commitment that requires us to continually
assess the needs of our patients and to seek new and better ways to
respond to them. In 2004, we were proud to take a leadership role in
improving the quality of care available to patients in our community
through, among other things, the addition of primary angioplasty
services and the development of the area’s first wound healing center.
Moving forward, Lowell General will continue to explore new ways to
improve the quality of care for our patients today—and in the future.
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our servicesLeading the way in providing quality care.
Delivering five-star maternity care. Once again, The Birthplace at Lowell General
Hospital was awarded a perfect five-star rating by HealthGrades, the nation’s leading
independent provider of information on healthcare quality. The rating, which represents
the highest available and indicates exemplary performance and standards, puts Lowell
General among the top maternity centers in the nation.
Cutting-edge, image-guided navigational surgery. Lowell General became the
only hospital in our community to introduce a new computer-aided, image guided
technique for brain, spine and ear, nose, and throat surgeries, increasing precision while
reducing complications and recovery time for patients. The highly advanced technique
uses computerized 3-D scans of the brain, spine and sinuses to guide the surgical plan,
much the same way as a Global Positioning System (GPS) guides an automobile.
Improving treatment for heart attack victims. In August 2004, Lowell General
took a major step forward in helping increase the chance of survival for heart attack
victims by becoming the first community hospital north of Boston to be designated as
a provider of primary angioplasty services. This emergency procedure, which opens
blocked arteries with a metal mesh stent, is considered the most effective treatment avail-
able for heart attacks.
Earning national recognition for cancer care. Our exceptional care to cancer patients and
their families was recently recognized when The Cancer Center at Lowell General Hospital became
the only cancer care center in Greater Lowell to earn accreditation in Radiation Oncology by the
American College of Radiology (ACR). Lowell General was one of only seven centers in the state
to earn this distinction. The Cancer Center also received a rare perfect score in our accreditation
survey by the American College of Surgeons.
Healing the wounded. Chronic or non-healing wounds can make even everyday tasks painful
or impossible, particularly for millions of diabetics and cancer patients. That’s why Lowell General
Hospital developed the area’s first Center for Wound Healing located at the hospital’s Drum Hill
facility in Chelmsford, featuring hyperbaric oxygen therapy to promote faster healing.
15
Neurosurgeon Bruce Cook, M.D., performs brain surgery using the highlyadvanced image-guided navigational system at Lowell General Hospital.
Throughout our history, Lowell General
has enjoyed many proud traditions. At the
center of them all is our tradition of
giving back and serving our community.
Every day, whether we are providing
assistance with the high cost of prescrip-
tions, sponsoring support groups for can-
cer victims and their families or providing
quality healthcare to those who could
not otherwise afford it, Lowell General
strives to make life better for individuals
and families in our community. It is a
commitment that we take very seriously
and one that we look forward to continu-
ing for many more years to come.
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Serving the needs of our community.
our promise
“As a community hospital, Lowell General strives not only to anticipateand respond to the needs of our patients, but also to improve the healthstatus of our entire community. Our mission calls for us to find new andbetter ways to improve the quality of life for individuals and families we serve.”
Norm Deschene, LGH President/Chief Executive Officer
Supporting cancer victims and their families. Lowell General Hospital
has worked to help ease some of the burdens for cancer patients and their fami-
ly members by providing free support groups—available to all members of the
community. At a time when many hospitals are reducing support for such servic-
es, we are adding new programs, including a group for patients with advanced
cancer and one for Spanish-speaking patients. The Cancer Center is also the only
cancer program in the area to offer a support group for children who have been
affected by cancer in their family.
Making quality healthcare accessible to all. High unemployment and
soaring insurance costs have made affordable healthcare one of the greatest chal-
lenges for individuals and families today. The Lowell Community Health Center,
an affiliate of Lowell General Hospital, ensures people of all ages and cultural
and ethnic backgrounds receive the care they need—regardless of their ability to
pay. Whether it is a single mother seeking care for an infant or an individual liv-
ing with HIV, the doors of Lowell Community Health Center are always open to
provide quality care with dignity.
Taking community education to heart. Cardiovascular disease is the number one killer of
both American men and women. In 2004, Lowell General took a leadership role to increase aware-
ness of this disease. LGH President Norm Deschene was named Chair of the American Heart
Association’s “Learn & Live” campaign, a year-long initiative to educate the community about
heart disease. The hospital has also launched the Women’s Heart Advantage, a program to help
women recognize the risk factors that lead to heart disease.
Bringing exceptional care home. The Visiting Nurse Association of Greater Lowell, an
affiliate of Lowell General Hospital, brings care and support to people of all ages who are
confronting disease, disability or death. By improving the quality of life for individuals at home,
VNA strengthens the health of our communities.
Cammie Caron, a licensed social worker at TheCancer Center, supports children coping withcancer in their family.
17
FIN
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Balance Sheet
Assets 2004 2003
Cash and equivalents $11,830,881 $13,115,717
Investments at market value 61,627,906 54,893,458
Patient accounts receivable 14,780,055 15,467,081
Property, plant and equipment 43,845,925 41,951,195
Other assets 5,914,071 5,962,818
Total assets 137,998,838 131,390,269
Liabilities and net assets
Accounts payable and accrued expenses 15,465,550 16,893,768
Due to third parties 6,945,985 6,429,571
Long-term debt 24,164,609 25,909,972
Other liabilities 12,137,412 10,649,315
Net assets 79,285,282 71,507,643
Total liabilities and net assets 137,998,838 131,390,269
Statement of Operations2004 2003
Operating revenues $125,358,701 $114,673,685
Operating expenses
Salaries and benefits 63,780,364 59,640,059
Supplies and services 46,842,522 40,193,076
Capital expenses (depreciation) 6,184,503 6,553,860
Other expenses
(insurance, bad debts, interest) 6,209,609 6,555,359
Total operating expenses 123,016,998 112,942,354
Operating income (loss) 2,341,703 1,731,331
Non-operating gains (losses) 3,723,984 4,003,367
Unrealized gains (losses) 1,291,532 3,334,088
Change in unrestricted net assets 6,684,272 7,028,223
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Understated and Undercompensated Care Costs2004 2003
Free care allowance $5,292,217 $4,289,466
Charity care allowance 1,769,707 1,976,141
Medicaid underpayments 6,309,406 5,041,174
Total 13,371,330 11,306,781
Patient Highlights2004 2003
Patients discharged 12,539 12,268
Patient days of care provided 46,371 47,257
Average length of stay (in days) 3.69 3.85
Births 1,894 2,034
Cardiac catheterization procedures 863 847
Diagnostic cardiology procedures 23,443 23,141
Diagnostic imaging procedures 113,230 106,740
Laboratory procedures 776,306 712,866
Respiratory treatments 51,543 45,387
Surgical procedures 12,188 12,012
Radiation therapy treatments 10,793 10,162
Emergency services 42,475 43,852
Outpatient clinic visits 19,377 18,625
Our Team2004 2003
Medical staff 450 432
Nursing staff 802 725
Allied health professionals 286 266
Administrative and support 398 399
Volunteers 450 430
Volunteer hours donated 33,540 38,200
Officers
John H. Pearson, Jr.
Chairman
Normand E. DeschenePresident/Chief Executive Officer
Daniel J. Mansur, Esq.Clerk
Peter ZarrillaAssistant Clerk
Melinda Raboin, M.D.President of Medical Staff
Deborah TrullPresident of Auxiliary
Trustees
Clementine F. Alexis
Charles A. Anton
Michael Athanasoulas, D.D.S.
Robert J. Audet
Robert A. Caruso
Carole A. Cowan, M.D.
George L. Duncan
Abdul Ghaffar, M.D.
Michael Gilchrist, M.D.
Eric W. Hanson
Rick D. Hess
John C. Hughes, M.D.
Charlotte LaPierre
Daniel J. Mansur, Esq.
Donna M. McCallum
Thomas F. McKay
James L. Milinazzo
Margaret A. Palm
John H. Pearson, Jr.
Lincoln N. Pinsky, M.D.
Bruce Robinson
Peter D. Roman, M.D.
James C. Shannon III
Brian J. Stafford, CPA
Kendall M. Wallace Drew Weber
Trustees Emeritus
Richard L. Alden
Arthur C. Anton, Sr.
Edith W. Burger
Lincoln Clark, Jr.
William J. Collins
Robert A. Donovan
Daniel R. Gillette
Terry T. Howard, M.D.
F. Bailey Laughlin, Jr.
Henry W. Lyons
David H. Mason
Jean R. McCaffery
Vinod Tripathi, M.D.
Carroll T. VanHooser
Daniel E. Walker
Richard B. Walsh, Esq.Stuart G. Weisfeldt, M.D.
Corporators
Donald Adie
Donald C. Agostinelli, M.D.
Stella Athanasoulas
Barbara E. Bacon
Deborah Belanger
Beverly A. Bennett
David J. Berman, M.D.
Neil M. Blume
Bruce B. Bonner, Jr.
Michael Bralower, M.D.
Paul M. Burke, Jr., M.D.
Richard P. Burkinshaw
George A. Byam
Jeffrey M. Byrne, M.D.
David W. Caddell
Jose M. Carrion, M.D.
Judith K. Carven
Filitsa Vess Chigas
Jack Clancy
Tracey Wallace Cody
Michael G. Conway
James J. Cook
Aldo Crugnola, Sc.D
G. Michael Demaras
Arthur T. Demoulas
Gururaj Deshpande
Edward K. Dick
Maureen DiPalma
John C. Donohue, Jr., Esq.
Ellen M. Donovan
Virginia Doulames
Effie Poulakos Dragon
John J. Droescher, Jr., M.D.
Gopala K. Dwarakanath, M.D.
Bradford O. Emerson
Frederic B. Emerson
D. Gregory Felch, M.D.
Marshall L. Field, Esq.
Blair J. Finnegan
Mary Ellen Fitzpatrick
Thomas Fitzpatrick, M.D.
Terry Flahive
Jerold Fleishman, D.P.M.
Robert T. Flynn
Victor M. Forsley
Janet Frawley
Alden G. Gagnon, M.D.
Marc Gendreau
Rene E. Gendreau
Samuel D. Gerber, M.D.
Maureen R. Gervais
Carol Gilchrist
Jeffrey D. Goldstein, M.D.
James A. Hall, Esq.
John P. Harrington
Lawrence Hessman, M.D.
Malea S. Hughes
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One team. One vision.
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Henrick R. Johnson, Jr.
Lawrence P. Johnson, M.D.
Richard C. Jumpp
K. David Kang, M.D.
Roland R. Kelley
Alan T. Kent, M.D.
M. Akmal Khan, M.D.
Peter T. Koch-Weser, M.D.
Pauline A. Lambert
James D. Latham
Herman P. Laturnau
Robert C. Lawlor, M.D.
Ruth C. Leggat
Robert H. Leighton, Jr.
Curtis J. Lemay
Maureen Lerner
Edward M. Lipman, M.D.
Donald C. Main
A. Justin McCarthy
Evelyn E. McCartney
Robert A. McKittrick
Robert S. McKittrick
Norman D. McLoon, Jr.
Donald Miller, M.D.
William J. Moriarty
Frances Morse, M.D.
Irving J. Newman, M.D.
Peter T. O'Hearn
Nels A. Palm
Michael Pappafagos, Ed.D.
Florence B. Paris
Han Y. Park, M.D.
Wayne E. Pasanen, M.D.
Barbara S. Pearson
James J. Pepper, M.D.
David C. Pickul, M.D.
William Quinn
Leonard R. Richards, Jr.
Richard A. Sachs, M.D.
Nicholas C. Sarris
James C. Shannon, Jr.
Scott A. Sigman, M.D.
Neelam Sihag, M.D.
Lura Smith
Alan Solomont
John E. Stansfield
Mary E. Stevens
Michael B. Sullivan
John Thibault
Glenn Thoene
(Frances) Lee Toth
Joseph W. Walek, M.D.
David Wallace
Robert M. Wallace Frank A. Wilson
AdministrationNormand E. Deschene
President/Chief Executive Officer
Joseph (Jody) White IIIExecutive Vice President/Chief Operating Officer
Richard JeffcoteChief Financial Officer
M. Patricia CraneVice President, Administrative & External Affairs
Barbara Eusebio, R.N., J.D.Vice President, Operations& Chief Nursing Officer
Wayne E. Pasanen, M.D.Vice President, Medical Affairs
Peter J. Zarrilla, M.S., M.Ed.Vice President, Human Resources
LGH Auxiliary
2003–2004 OfficersDeborah Trull
President
Lynn LeMaireFirst Vice President
Linda CarsonRecording Secretary
Beverly BennettCorresponding Secretary
Tracey Wallace-CodyTreasurer
Elaine Zouzas ThibaultPast President
Directors
Term Expiring 2005Julie Ackley
Linda Chemaly
Ellen Donovan
Term Expiring 2006Christine Fraser
Pauline Lambert
Margaret Leighton
Term Expiring 2007Joy Deschene
Deborah Lemos
Pamela White
At Lowell General Hospital, we recognize that we need the full
support of our community to carry out our mission of providing the
best care possible. In 2004, as in years past, we were fueled by the
philanthropic support of many individuals, families and corporations.
This generous support has not only affirmed their value for what
we do, but also has enabled us to overcome budget restrictions to
continue our pursuit of becoming one of the best community hospitals
in America. In 2004, we were pleased to receive $1.1 million in finan-
cial support. Whether it came from pledges to support walkers in
TeamWalk for CancerCare or contributions from philanthropic estate
plans through the James K. Fellows Society, we continue to be amazed
and inspired by the outpouring of support we receive.
philanthropyD
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Building on the generosity of others.
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“I’ve always believed that you have to make time for what’sreally important. The TeamWalk for CancerCare has been a perfect example of a community coming together for a common good.”
Bruce Robinson
It is one thing to say that you want to make a difference in the lives of
others. It is entirely different to live your life that way. Bruce Robinson, Chair of
TeamWalk for CancerCare, simply does not know any other way.
In a typical day, he serves his clients’ needs as a successful commercial insurance
agent at Fred C. Church Insurance, overseas the details of TeamWalk, helps shape
the lives of young girls through his work with Girls, Inc. in Lowell, and carves out
precious time to serve lunch and dinner to his father at a local nursing home.
“I don’t have millions of dollars, but I do have time,” Bruce says. “And long ago,
I made a decision to spend my time on earth making a difference in the lives of
others.”
Over the years, Bruce has definitely made a difference at Lowell General. In the 1980s he joined
the hospital’s Governing Board as a Corporator and then stepped up as a Trustee, the core
governance group of the hospital.
When the need arose for help with corporate fundraising for Lowell General’s TeamWalk for
CancerCare, Bruce was an obvious choice, given his record of service and past position
as President of the Greater Lowell Chamber of Commerce. The decision was an easy one for
him as well. “I’ve had a family history with cancer and couldn’t think of a better way to make
a difference.”
When Bruce was asked in 2003 to lead the event as chairperson, he did what he had done so many
times before: he stepped up. He has inspired many others with his tremendous commitment and
contributions over the past two years. “It has been an incredible experience to see a community
come together like that. It’s such an emotional event—a way to show strength and courage and
hope to the many people affected by cancer. I can’t think of any better way to spend my time.”
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Bruce RobinsonChair, TeamWalk for CancerCare
Bruce Robinson. Walking the walk.
TeamWalk for CancerCareThe Lowell area’s single, largest, one-day fundraiser, the TeamWalk for CancerCare provides
funding to help improve the quality of life for cancer patients and their families. In 2004, more than
3,000 walkers and dozens of corporate sponsors raised $350,000 to support a variety of needs—
from providing patients transportation to treatments to helping them finance the high cost
of medications.
LGH Golf ChallengeWhether volunteering their time or providing financial support, for more than 50 years John E. and
Ruth C. Leggat demonstrated an unwavering commitment to Lowell General Hospital. The 2004
LGH Golf Challenge in September was a tribute to the Leggats’ lifetime of service to LGH, as well
as a touching memorial to John’s life. The tournament raised more than $130,000 to expand and
enhance LGH cardiology services. In appreciation for a personal tribute gift of $250,000 from the
Leggat friends and family, the John E. and Ruth C. Leggat Patient Service Center was dedicated at
the hospital’s Drum Hill outpatient center in Chelmsford.
James K. Fellows SocietyFor many individuals and families, philanthropy has become an important part of everyday life.
The James K. Fellow Society provides an opportunity for them to continue that spirit of giving—
even after they are gone—by enabling them to include Lowell General as part of their estate plans.
In turn, this generous support allows Lowell General to continue its mission of providing quality
care to its patients for years to come.
Lowell General HospitalAuxiliaryThe support from the dedicated members of the
Lowell General Hospital Auxiliary has been vital
in allowing us to expand and enhance our services.
The leading donor to the hospital, the Auxiliary has
donated more than $1.3 million along with
immeasurable hours for new projects, patient
equipment and programs over the years. In 2004
alone, the Auxiliary presented the hospital
with $125,000 to support the hospital’s cardiology
services.
Lowell General Hospital President Norm Deschene is presented with the Lowell General Hospital's Auxiliary check of $125,000 at the
Auxiliary's annual meeting. Auxilians presenting the check are PresidentDeborah Trull, Elaine Zouzas Thibault and Lynn LeMaire.
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We are grateful to the following, whosecontributions have had a significantimpact in allowing us to fulfill our missionto provide the highest quality of care toour community.
Development Committee MembersKendall M. Wallace
ChairmanBrian J. Stafford, C.P.A.
Vice ChairmanClementine F. AlexisRobert A. CarusoM. Patricia CraneNormand E. DescheneJaishree DeshpandeGopala Dwarakanath, M.D.Terry FlahiveRobert T. FlynnMichael A. Gilchrist, M.D.Terry T. Howard, M.D.Richard E. JeffcoteRuth C. LeggatBrian MartinJean R. McCafferyThomas F. McKayNorman D. McLoon, Jr.James L. MilinazzoNels A. PalmBruce T. RobinsonVinod K. Tripathi, M.D.
Ex-Officio MembersMichael Athanasoulas, D.D.S.Elaine Zouzas ThibaultJoseph W. Walek, M.D.
Individual DonorsChairman’s Society ($25,000+)Mr. & Mrs. Elkin B. McCallum
President’s Society ($10,000+)Joseph P. Donahue, Esq.Mr. & Mrs. George L. DuncanDr. & Mrs. Jeffrey D. GoldsteinHoward & Alberta MooneyDr. Mitchell L. Sweet &
Mrs. Andrea Peraner-Sweet
Founder Society ($5,000+)Linda & John CarsonShamim A. Dahod, M.D.Mr. & Mrs. Normand E. DescheneDr. & Mrs. Terry T. HowardRichard D. LeggatThe Palm FamilyDr. Wayne & Susan PasanenAstrid O. Peterson, M.D.Mr. & Mrs. Drew Weber
Benefactors’ Society ($2,500+)AnonymousRaymond ButtaroDr. Jennifer C. Delikat &
Mr. Donald S. DelikatPatricia Devine, M.D.Mr. & Mrs. Robert A. DonovanPaul Dumais FundraiserMichael & Carol GilchristDr. & Mrs. John C. HughesTarina & Dan MansurThe Mansfield FamilyEvelyn E. McCartneyRobert A. McKittrickFrancis J. Ward TrustJody & Pam White
Leader Society ($1,000+)Dr. Michael & Stella AthanasoulasMr. & Mrs. Robert J. AudetGeorge D. BehrakisBeverly A. BennettDr. David & Mary BermanMr. & Mrs. Bruce B. Bonner, Jr.Richard P. BurkinshawJeffrey M. Byrne, M.D.
Mr. & Mrs. Robert A. CarusoMr. & Mrs. Lincoln Clark, Jr.Pat & John CraneAldo Crugnola, Sc.D.Frederic B. EmersonBarbara Eusebio, R.N., J.D.B. Jay & Nancy FinneganTerry & Bronwen FlahiveBertha E. FlandersDrs. Abdul & Nasim GhaffarDr. & Mrs. Peter J. GrilloJoan B. GutweinRick & Martha HansonLaura L. Hershorin, M.D.George B. Inglis, Ph.D.Richard Jeffcote & Karen AndersonRichard C. JumppSpyridon Kantas, M.D.Charlotte & Michel LaPierreArthur M. Lauretano, M.D.Dr. & Mrs. Robert C. LawlorMrs. John E. LeggatHenry W. LyonsMr. & Mrs. Thomas F. McKayJim & Anabel MilinazzoDonald & Lauren MillerMary NeofotistosMrs. Edward R. ParisHan Y. Park, M.D.Mr. & Mrs. John H. Pearson, Jr.Daughters of Constance PicardLincoln & Peg PinskyJohn L. RileySue & Bruce RobinsonDr. & Mrs. Santosh K. ShettyDrs. Neelam & Balbir SihagBrian & Cheryl StaffordJohn E. StansfieldEric & Carolyn SteinMrs. Roy C. StephensonMr. & Mrs. Timothy D. SullivanDr. Kevin S. Tomany &
Tara E. Kane-TomanyMrs. Gerald R. WallaceKendall & Esther WallaceFrank A. Wilson IIPeter & Judy Zarrilla
Friend Society ($500+)Mr. & Mrs. William M. AlexisAnonymousAtul Bhat, M.D.Drs. Samir & Amita BhattDr. Michael & Meryl BralowerMarcia L. CassidyFilitsa V. ChigasRobert & Shirley CooperEffie Poulakos DragonPriscilla B. ElliottBradford & Linda EmersonBrenda A. EunsonMary Ellen & Joseph FitzpatrickAmy & Tom HoeyTina J. Horwitz, M.D.Patricia M. LaCedra
Corporators Maureen Gervais and John Harrington with Steve Gervais, Kathy Demaras and Trustee Mike Demaras.
Sandra N. LanierJames D. Latham & Diane AllenbergMr. & Mrs. F. Bailey LaughlinMr. & Mrs. George B. LeaheyJohn E. Leggat, Jr.Mr. & Mrs. Norman D. McLoon, Jr.Dr. Jonathan S. Moray &
Dr. Joanne MurabitoDr. Frances M. Morse &
William E. BowenKenneth F. Murphy, M.D.Mrs. M. Arthur NeymanJuliette H. O'BrienTheodore S. PanekDr. Michael PappafagosMrs. John H. Pearson, Sr.Mrs. Arthur S. PeaseDouglas M. PrebleBill & Joan QuinnDr. & Mrs. Shailesh J. ShahDaniel E. WalkerDavid & Christina WallaceRobert WhitleyTheodore P. Yurkosky, M.D.
Associate Society ($250+)Arthur F. AbrahamAnita R. AdamsDonald C. Agostinelli, M.D.Steven Alter, M.D.Mr. & Mrs. Raymond L. Anstiss, Sr.Barbara E. BaconPatricia BeebeBeatrice BelkakisMr. & Mrs. Ralph BloodEdwin BozekSharon M. Brommer & Mark JohnsonBrenda ChristounJack ClancyWilliam J. Clark, Jr.Mr. & Mrs. Christopher ClarkeWilliam J. Collins, Sr.Irene M. CorsettiS. Alan CoxGloria DavisDiane DeRocheDaniel W. Dubner, M.D.Gopala K. Dwarakanath, M.D.Dr. Nonnie-Marie Estella & FamilyDr. & Mrs. Jerold H. FleishmanMrs. Peter S. FlompMary Beth Foley, R.N.Dr. & Mrs. Alden G. GagnonRita GettingsDaniel & Carole GilletteKathleen P. GrandchampDaniel S. HanleyMr. & Mrs. James HarkinsJohn & Sheila HarringtonMr. & Mrs. Rick D. HessBradley A. JohnsonRoy T. JohnsonM. A. Kahn, M.D.Dr. & Mrs. Christopher KareoresDr. Alan T. & Monica KentPauline & Paul LambertMark & Lisa LappKatharine LeggatMartha G. LeggatTom Leggat
Mr. & Mrs. Paul S. LennonRosemary LockhartFranklin C. Marinelli, M.D.Mr. & Mrs. David H. MasonPatricia M. McCoyMr. & Mrs. Robert S. McKittrickJoyce & David McLaughlinMr. & Mrs. James D. MiamisMichele OdrynaMichelle O'BrienPeter T. O'HearnDr. & Mrs. James J. PepperWilliam E. PitzerGloria ProvencherMr. & Mrs. Costas G. PsoinosMelinda G. Raboin, M.D.Mr. & Mrs. Walter B. Reilly, Jr.Colette & William RiccoMr. & Mrs. George B. Richardson
Michael B. Roberts, M.D.Matthew D. Savory, D.O.James & Kathleen Shannon IIIC. Wendell Smith, M.D.Ellen & Charles StokingerJeffrey Stone, D.M.D., M.D.Queena Flomp TraggisCarroll & Joan VanHooserJanaki Varadhan, M.D.Robert J. VivilecchiaGeorgia Zamanakos
Member Society ($100+)Albert Aiello Jr.Kristine AndrewsMr. & Mrs. Arthur C. AntonMr. & Mrs. Richard K. AraujoMr. & Mrs. Robert H. Banta, Jr.Marjorie A. BarnettPaul & Jeanne BartelMr. & Mrs. John J. Beaulieu
Joan M. BedfordDeborah A. BelangerMary & Ralph BennettMr. & Mrs. Martin S. BergerJonas J. Berman, M.D.Chand K. Bhan, M.D.Mr. & Mrs. Emery W. Bionelli, Sr.Judith A. BiroLauren BlackburnJudy & Tom BoyleDavid & Christine BrownGeorge BrunelasJeanne A. BuoteDeborah U. BurkePauline & Ronald CarignanCapt. & Mrs. Russell K. CarneyGail CaronJudith K. CarvenMary Chamberlin
Mr. & Mrs. Stephen ChampionJohn Charles Chiungos, Esq.Ethel CieslaDr. Sara L. ClayMr. & Mrs. John E. ClementMr. & Mrs. Robert W. Clement, Jr.Mrs. James F. Conway, Jr.Michael G. ConwayPatsy J. CorcoranJacqueline R. CormierPatricia CoteCarole A. Cowan, Ed.D.Dr. & Mrs. L. R. CurriePauline G. CushingGeorge R. DanaMerle L. DavidHelen V. DesmaraisJudy DesmaraisPeter DiaferiaMaureen F. DiPalmaErnest G. Dixon, Jr.
John and Linda Chemaly tip their Lock Monsters "waiter" at the "Skaters to Waiters"fundraiser.
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Scott J. DockendorffMr. & Mrs. Neil F. DohertyAlicia A. DonahueJohn C. Donohoe, Jr.Virginia DoulamesBarbara J. DowlingHelen DownsJanice J. DownsMilton A. Drake, Jr., M.D.Marietta M. DudisMaura DefaultMaurice W. DumaisBarbara N. DunsfordConstance V. DymentHelen K. EisnerDina A. Eliopoulos, M.D.John M. ElmoreDr. Joel H. Epstein &
Dr. Mary Anna SullivanDr. & Mrs. Jack T. EvjyMr. & Mrs. Michael FarnellD. Gregory Felch, M.D.Attorney & Mrs. Marshall L. FieldTerri FillebrownMargaret C. FinchMaria FloriaRaymond J. FontanaMr. & Mrs. Gil ForerEstella FortyHelen FournierLaura P. FruchtmanWilliam J. Galvin III, M.D.Mr. & Mrs. Larry C. Garneau Jr.Joanne GauthierMarc P. GendreauKatherine J. GentMaureen R. GervaisRobert & Nancy GilbertBethany M. GilboardJerold J. GolnerFrank GomesCatherine & John GoodwinRuthann GoreLinda GougeonRobert R. GouveiaEllen R. GriffinMarie F. Gross & Kevin M. FitzgeraldJames A. HallJeanne E. HansonSuzanne & Rene HardyBarbara A. HarringtonSandra M. HartAlicia P. HartmanWalter R. HedlundBob & Eleanor HentschelMr. & Mrs. Osvaldo HernandezDr. & Mrs. Lawrence HessmanFrancis L. HickeyEastham HockmeyerMr. & Mrs. John J. HoganEdward D. HoweMartha E. HoweAnne HowserC. Margaret JanasLawrence P. Johnson, M.D.Steven JoncasElizabeth A. Jusczak, R.N.Ann & James KelleherCynthia A. Kelleher
Karen KennettKhalil A. Khatri, M.D.Martha J. KillerbyJohn Ki-Il Kim, M.D.Michelle R. KimborowiczKirkor G. KirkorianFrancis J. KukulskiMaureen LabineFlorence & Ronald LacoutureKevin LaliberteMary R. LambertGloria LangloisJane LapointeKathryn Latham, R.N., B.S.N.Patricia A. LaurentJohn R. LeggatSarah LeggatRobert & Margaret LeightonLynn S. LeMaireMaureen & Arnold LernerAlice LeslieMorey LevineDenis Yih-Cherng Lin, M.D.Mr. & Mrs. James F. Linnehan Jr.Edward M. Lipman, M.D.Mr. & Mrs. Robert MacCormackDavid P. MacWilliamsMr. & Mrs. Paul L. MailleJean MansfieldWalter J. MarcellaLisa M. MarquisWilliam F. McCall, Jr.Mr. & Mrs. A. Justin McCarthyJohn E. McCormackDavid S. McEvoyMr. & Mrs. Kevin J. McKeonJoseph McLaughlinLinda McLellanLisa McNamaraCarrie Suzawa Meikle &
Dr. Eric A. MeikleDiane MelansonBarbara MichaudMaureen MironRichard V. Miron, M.D.Mr. & Mrs. Robert MongeauMary Linda MooreAnnette MorachePatricia A. MoreauWilliam C. MunroeLinda MurphyMarguerite L. NashDr. & Mrs. Irving J. NewmanGail NoonanMiriam C. O'ConnellWilliam P. O'ConnellMr. & Mrs. Dennis J. O'ConnorWalter H. OczkowskiMr. & Mrs. James F. O'Donnell, Jr.Georgia PascoeBimal D. PatelNarhari PatelMr. & Mrs. Brian T. PendletonNancy L. PettinelliLorraine PintalMr. & Mrs. Robert A. PontefractSuzanne PostBrian ReidyMaria Richardson
Mr. & Mrs. Robert J. RichardsonPeter A. RinaldiSherry RobergeFrank RochetteDenise A. RoyJanice R. RuellClaudia & Dennis RuppBarry E. RyanSean M. RyanLucinda J. RynneLouis M Saab, Esq.Marilyn Leeds & Dr. David S. SalomonMartha O. Santos
Nicholas C. SarrisRaymond B. SchaeferNancy ScolnickErnestine SecovichScott B. SegrinEarl SidelinkerMr. & Mrs. Michael SielianGertrude L. SimsJane R. SlackLura SmithEve SorokenMr. & Mrs. Edward B. StevensEarle B. StreetDr. & Mrs. Louis StylosMr. & Mrs. Joseph E. Sullivan, Jr.Donna SunderlandMary SupranoviczSusan R. TaborDeborah & William TrullJoseph B. TullyStuart G. Weisfeldt, M.D.Theresa M. WeitzHelen D. WilderCharles R. WilsonKathleen WojcikMr. & Mrs. Russell A. YohoMr. & Mrs. Thomas A. Zubricki
LGH President Norm Deschene congratulates Bruce Leggat andRuth Leggat at the dedication of the John E. and Ruth C. LeggatPatient Service Center at the hospital's Drum Hill facility inChelmsford.
Corporate DonorsCentury Council ($100,000+)Lowell General Hospital Auxiliary
Chairman’s Council ($25,000+)Demoulas Foundation
President’s Council ($10,000+)Aubert J. Fay Charitable FundCommonwealth Radiology Assoc., Inc.Enterprise Bank & Trust CompanyLowell Five Cent Savings BankMerrimack Valley Health Services, Inc.Trinity E.M.S., Inc.Trustees of the Ayer Home
Founder Council ($5,000+)Blue Cross Blue Shield of MAButler BankCardinal HealthCourier CorporationGetronicsMcKesson Information SolutionsSodexhoWilliam B. Spalding Trust
Benefactors’ Council ($2,500+)Banknorth MassachusettsAlice R. Bean TrustFallon Foundation, Inc.Fred C. Church InsuranceGlobal Companies L.L.C.John B. Sullivan Jr. Corp. of NHLowell SpinnersLowell Sun Charities, Inc.MassBank for SavingsMill City Management, Inc.Mintz, Levin, Cohn, Ferris, Glovsky
& Popeo, P.C.Reichheld Family OrthodonticsRoyal Institutional Services, Inc.Southwest Consulting AssociatesStryker Howmedica OsteonicsTufts - New England Medical CenterFrancis J. Ward Trust
Leadership Council ($1,200+)Banknorth, N.A.Cross Point Limited PartnershipDade Behring Inc.Deloitte & Touche, L.L.P.ExxonMobil FoundationFuji Film Microdisks U.S.A. Inc.Jeanne d'Arc Credit UnionKelley Habib John Integrated MarketingKronos, Inc.Medical Reimbursement SystemsMerrimack Valley Emergency
Associates, Inc.Hiram Francis Mills TrustMitchell ElectricNew England PET Imaging SystemNew England Radiation Therapy
Associates, Inc.
Payden & RygelPfizer, Inc.Pratt Pediatrics AssociatesReed, Connor & Birdwell, LLCStafford, Gaudet & Associates, LLCSullivan Brothers PrintersTranscanada Power Marketing LTDUHS, Inc.UPS Foundation, Inc.
Friend Council ($500+)Alvin J. Sims InsuranceAnton's Cleaners, Inc.Associates in Dentistry, Inc.Babson Capital Managment, LLC.Billerica Knights of ColumbusCompany 1 ConsultingD. J. Reardon Company, Inc.The Edge Group, Inc.EMCO Printers, Inc.Ernst & Young, L.L.P.Gateway Center CorporationGDS Enterprises, Inc.GlaxoSmithKlineHanger Prosthetics & Orthotics, Inc.Harvard Vanguard Medical AssociatesHilb, Rogal & Hobbs Insurance AgencyInternational Insurance Group, Ltd.J & C ManagementJACA Inc.James F. O'Donnell & SonsThe Law Office of Peter V. Kent, P.C.Lowell General Hospital -
Medical Staff FundLowell Masonic AssociationLowell Oral Surgery Associates, Inc.Lung Specialists of the Merrimack
Valley, P.C.Medical Bureau of Economics, Inc.Mercury Computer Systems, Inc.Merrimack Valley Cardiology, P.C.Merrimack Valley Insurance AgencyMGI PharmaceuticalsNetwork HealthNixon Peabody L.L.P.Pearson & Pearson, L.L.P.Prime, Buchholz & Associates, Inc.Princeton Properties Management, Inc.Riverside Medical Group, LLCSepracorSovereign BankSurgi-Care, Inc.T.H. McCoy Restaurant Group, LLCTewksbury Lions ClubThe Cambridge Group LTDTRC Environmental CorporationVascular Associates of the
Merrimack Valley, P.C.VNA of Greater Lowell, Inc.Watermark Environmental Inc.Kirwin & Hickey, C.P.A.
Associate Council ($250+)A. G. Edwards & Sons, Inc.Allard Building & RemodelingAMD Telemedicine, Inc.Angel Foods Burger KingAnstiss & Company, P.C.Archie's Truck Service, Inc.
A-Zabbo Associates, Inc.Central Paper Products CompanyCox Fuel Co., Inc.DiGiorgio Associates, Inc.Eno, Boulay, Martin & Donahue, L.L.P.Gleason Insurance AgencyHarrington Wine & LiquorsLedgeview PrintingLighthouse School, Inc.Lowell Co-operative BankLowell Lodge of ElksMass Paving, Inc.Massachusetts Eye AssociatesMedicis Pharmaceutical CorporationMonitor Builders, Inc.Open MRI of ChelmsfordSaint Michael ParishShannon & Associates, CPA'sStevens Business ServiceTeleHealth ServicesUniversity of MassachusettsWalker Associates, Inc.Washington Savings Bank
Member Council ($100+)Advanced Records Management ServicesAetna Foundation, Inc.Aircast IncorporatedAltid EnterprisesAmerican Garage Door & Glass, Inc.Belanger & Foley, Inc.Bianco & Sons Catering, Inc.Boston Home InfusionBowditch & Dewey, L.L.P.Budget Sign CenterC.R. Bard Foundation, Inc.Chelmsford Dental AssociatesChelmsford Podiatric Associates, P.C.Crown CoffeeCunningham WoodlandEast End Social Club of Lowell, Inc.Flood & Hartigan P.C.Flynn Property ServiceFrancis E. Provencher Insurance
Agency Inc.Frank P. McCartin Co., Inc.Friel Golf Management CompanyFund American Companies, IncGillette CompanyGoodrich FoundationGreater Merrimack Valley Chamber
of CommerceHarry J. Wheeler Concrete Floors
& FoundationsIdeal Tape Company, Inc.J. P. Morgan Chase FoundationJohn Lyko Plumbing, Heating
& Gas Fitting, Etc.Kazanjian Enterprises, Inc.King Printing CompanyLowell General Hospital Volunteer
DepartmentLowell Kiwanis Foundation, Inc.Massachusetts Institute of Technology
Lincoln Laboratory
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Students - Massachusetts School of LawMcCord Sweeney Home Medical SupplyMellon Bank, N.A.Men of Maidstone LakeMerrimack Repertory TheatreThe Millipore FoundationN.E. Rehabilitation Solutions, Inc.Northeast Reclaiming Services, Inc.O'Hara & Company, P.C.Olde Bostonian, Inc.Park Place South Realty TrustPeter T. O'Hearn Insurance Agency, Inc.Picken Printing CompanyRusselectric Inc.Social Club of PawtucketvilleTewksbury-Wilmington Elks 2070The Bard GroupTotal Compliance SolutionsTriNet Healthcare ConsultantsTwo Chefs Are Better Than OneWaste Management of NHWestford Post Office
Honor/Memorial GiftsAngelina B. BarattaJames BariahtarisJulia BeauchesneGrace BeaulieuRuth T. BibeaultIrene W. BozekRita T. BurgessKatherine A. CaswellAlfreda E. ChesterfieldKathryn E. CoburnJoanne M. ConigliaroBarry F. CroninLucille M. DescheneClifton DoironVirginia DowlingBeverly DownsDavid L. DownsChristopher FinchElizabeth FinolloJohn GianoulisChristopher GormleyJanice GuildMichael A. GuimondJoseph M. GutweinTeresa M. HammondGeorgette M. HardingMadeline LafontaineJohn LaFortJohn E. LeggatGail LehmanLoretta LessieurJohn LloydRobert A. MogeFrancis L. MorinNicholas A. NatsiosAnnie NeofotistosRosalie N. NugentSantina PalermoHelen PanekMrs. Mike PeickConstance T. PicardStanley PrebleRaymond F. Regan
Alice ReinertMarjorie A. RiddickLorraine RobillardPatricia StewartMarue Juliette TroiloRaymond J. TrudelJames TurcotteFrancis J. WardMichael S. Zenoni
Tribute GiftsClementine F. AlexisNicholas J. ArloroNicholas G. BrunelasArthur C. AntonRobert A. DonovanHenry W. LyonsRoy C. Stephenson
The James K. Fellows SocietyDrs. Donald C. Agostinelli &
Lilia TalaricoAnonymousAnonymousMr. & Mrs. Arthur C. AntonMs. Beverly A. BennettMrs. Edith W. BurgerMr. & Mrs. Lincoln Clark, Jr.Mr. & Mrs. Alfred H. CoburnMr. Arthur L. Eno, Jr.Mr. & Mrs. John E. LeggatMr. & Mrs. David H. MasonMr. & Mrs. Francis X. McCafferyMr. Robert A. McKittrickMr. & Mrs. George W. McQuadeMrs. Phyllis Messer, R.N.Mr. & Mrs. Howard V. MooneyMiss Mary NeofotistosMrs. Edward R. ParisMr. John H. Pearson, Jr.Mrs. John H. Pearson, Sr.Mrs. Jonathan T. StevensMrs. Everett G. ThistleMrs. Gerald R. WallaceMs. Nancy E. Winter
In-Kind DonationsAction King EnterprisesAll Sports PromotionsAshley Paige, Inc.Barry G. GolnerBianco & Sons CateringBillerica Council on AgingBJ's WarehouseBrewhouse Cafe & GrilleCity of LowellCobblestones of LowellCoca-Cola Bottling CompanyCommunity Newspaper CompanyCostco Club WarehouseDominos PizzaDunkin Donuts/Adie-ConwayFatima Walsh
Food Share LowellFriel Golf Management CompanyGreater Lowell Chiropractic &
RehabilitationGreater Lowell Technical
High SchoolHaverhill Country Club Golf ShopHelena DavidHome Care Specialists, Inc.Janet S. PitzerKashi CompanyLauren BlackburnLowell Lock MonstersLowell Police DepartmentLowell SpinnersLowell SunMark WatsonMcDonaldsMerrimack Repertory TheatreMildred HunnewellMohegan SunNancy C. HopkinsRachelle LaCasseSam's ClubShaw Farm Dairy, Inc.Shop & SaveSodexho/LGHStonehedge InnStoneyfield FarmTargetThe Salter SchoolTheresa AmellVeryfine ProductsYoplait/Columbo Yogurt
We have made every effort to ensure an accurate listing of contributions and weapologize for any errors or omissions.
295 Varnum Avenue, Lowell, MA 01854