annual report 2017 - 18€¦ · project is well underway with employee connect (our new hr system)...
TRANSCRIPT
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Annual Report 2017 - 18
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Contents
Chair and CEO Report ....................................................................................... 4
Our Vision, Purpose, Values and Strategic Directions ....................................... 6
The Year in Review ............................................................................................. 7
Our Leadership ................................................................................................... 8
Our Workforce .................................................................................................. 10
Our Services ..................................................................................................... 12
Our Footprint ...................................................................................................22
Financial Report ................................................................................................ 24
Directors’ Report ........................................................................................ 26
Auditor’s Independence Declaration ........................................................29
and Other Comprehensive Income ...........................................................30
Consolidated Statement of Financial Position .......................................... 31
Consolidated Statement of Changes in Equity ......................................... 32
Consolidated Statement of Cash Flows ....................................................33
Notes to the Financial Statements .............................................................34
Responsible Persons’ Declaration ............................................................. 49
Independent Audit Report.........................................................................50
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Chair & CEO report
Throughout 2017 -18 selectability secured
operational performance to become one of the largest regional providers in the mental health space.
We continue to strengthen relationships across our network and establish valuable strategic partnerships relevant to the delivery of mental wellbeing and suicide prevention programs.
We are pleased to provide you with some key
organisational highlights from the past year.
steady growth and we have the scale and breadth of capability necessary to extend our reach into new regions.
National Disability Insurance Scheme (NDIS)
We have already helped hundreds of North Queenslanders access and implement their NDIS plans.
a psychosocial disability currently have a plan and are engaged in services.
NDIS consumers with a psychosocial disability.
base grew 56 per cent and delivered hours
Connecting Care
Our Unique Connecting Care program has been developed by and is exclusive to selectability.
The program has provided support to more than 120 new consumers, most of whom have never previously received any form of support from a community provider. Connecting Care provides consumers a pathway to access the NDIS.
Clubhouses
The last 12 months has seen our Townsville and Mackay Clubhouses go from strength to strength with new activities integrating members into other mainstream services. The inclusion of new employees with a variety of skills has provided the opportunity for former members to re-engage and new members to join.
With our full support, Junction Clubhouse in Cairns has now successfully transitioned to their own legal entity.
Suicide Prevention
We continue to work closely with the communities of Townsville, Mackay, Whitsunday and Isaac to deliver each regions Suicide Prevention - Community Action Plans.
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Clinical Services
In the past 12 months we have opened no gap bulk billing Mental Wellbeing Practices in Townsville, Mackay and Cairns. Our practices currently provide individual, family and carers counselling, Ice Help and group sessions. Therapy is provided by AHPRA registered clinicians across a range of disciplines.
selectability recently expanded our clinical services into the Bowen, Proserpine and Collinsville regions. Once these services have been established, we will consider introducing our NDIS community services into this new footprint.
Corporate Services
With our workforce growing rapidly, our Corporate Services team has re-located from
updating. Our ICT business transformation project is well underway with Employee Connect (our new HR system) and Convene (our new Governance system) implemented.
HSQF Accrediation
selectability is proud to be accredited under the Human Services Quality Framework.
organisational competency and capability against the following standards:
• Governance and management
• Service access
• Responding to individual need
• Safety, wellbeing and rights
• Feedback, complaints and appeals
• Human resources.
selectability Training
Jobtrain has recently been restructured and rebranded as selectability Training. The tenancy at the Nathan Business Centre will now be known as selectability Hub and currently houses the RTO and the Townsville Suicide Prevention team.
Our future
In the short term, selectability’s focus is on growing our NDIS offering in Cairns and Mackay. Our Mental Wellbeing Practices will be further developed to strengthen our clinical service offering and viability.
We will carry out feasibility assessments to consider expansion of our service footprint to meet community needs in Rockhampton and Gladstone.
It is an exciting but challenging time that demands the utmost in organisational vitality, service quality, system integrity, accountability and meaningful outcomes for consumers, partners and stakeholders.
Tom Ryan, Chair
Debra Burden, CEO
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Our vision
To equip those with lived experience to enjoy
their choice.
Our purpose
Mental wellbeing and the prevention of suicide within and across our community.
Our values
Our strategic directions
Consumer, community and stakeholder driven culture Responding to current and future stakeholder needs and aspirations.
Service innovation and development Supporting innovation and expansion in mental wellbeing and suicide prevention services.
Organisational performance Establishing selectability as one of the most
mental wellbeing service providers.
Regional leadership Achieving a nationally respected position as a leader in our region.
Strategic scale Strengthening
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The year in review
NDIS growth
Total hours of support delivered:
2015-2016
2015-2016
2016-2017
2016-2017
2017-2018
2017-2018
CONSUMERS DELIVERED HOURS
2016 - 17
113,300 HOURS
2017 - 18
169,730 HOURS
Mental Wellbeing Practices
RegisteredTraining
Organisation Suicide Prevention Programs
1 2 3
2Clubhouses
Community
Garden
ONE
1 SEVEN NDIS Regions
TWO
We employ more than 200 staff in 14 locations across 7 regions.
our NDIS consumer base grew 56 per cent. We saw a 180 per cent
increase in delivered NDIS hours.
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Board of Directors
selectability’s Board of Directors, chaired by Tom Ryan, is made up of leaders from SOLAS and MIFNQ. The Directors have extensive expertise across mental health, disability support, clinical practice and business management.
CHAIRTOM RYAN RN, DipApp Sci, Grad Di Ed, MMH
(Psychotherapy) FACMHN.
Special responsibilities Chair Governance Committee
DIRECTORS
MARIANNE BONASSIMMH (Psychotherapy) B. Occ. Thy.
GCE (TT)
Special responsibilities: Member Governance Committee.
SANDRA HUBERTAFAIM
Special responsibilities: Member Finance, Audit and Risk Committee
BOB JAMESCPA, BSocSc (Hons) and MIndigSt
(Hons)
Special responsibilities: Member Finance, Audit and Risk Committee
THERESE SMITHMIntSport, GDip (Teach), BSc
Special responsibilities: Chair Finance, Audit and Risk Committee Director Jobtrain
MATTHEW WATTSNVQ - Estate Agency
Special responsibilities: Chair Jobtrain
Our leadership
Thank youThe Board thanks
Ms Tiffany Cover Mr Martin Smith Ms Karyn Weller
for their contribution as directors during the merger transition period.
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CHIEF EXECUTIVE OFFICERDEBRA BURDENBBus FIML FAICD
Debra has previously held CEO
and Executive Management
positions with Queensland
Country Credit Union and
Health Fund. ASX listed dental
services company 1300SMILES
and Canegrowers Burdekin.
Debra’s business management
expertise has been recognised
with the QLD Business Review
Women in Business Award
(Business & Prof Services)
and the Queensland Telstra
Business Women’s Award
(Corporate Sector). Debra is a
Fellow of both the Australian
Institute of Company Directors
and the Institute of Managers
and Leaders. She has extensive
board level experience having
successfully completed the
AICD course twice. Debra
has held Board positions in
numerous companies as Chair,
Deputy Chair, Treasurer, Chair
of Audit and Risk Committee
and Company Secretary,
including currently holding
the positions of Director of
Townsville Hospital and Health
Service and Deputy Chair
of North and West Remote
Health.
GENERAL MANAGER SERVICE DELIVERYSUZY BERRYBSc (Hons) Crim, Cert BA
CIMA
Before joining selectability,
Suzy worked at the National
Disability Insurance Agency
where she played a key
role in planning the initial
implementation of the
Scheme. Suzy has extensive
and public sector experience
specialising in operational
management and strategic
engagement. This includes
eight years within the
disability and mental health
space. Suzy has a wealth
of industry knowledge and
continues to strengthen
strategic relationships across
the sector with frequent
speaking engagements and
participation in key forums.
As a passionate consumer
advocate, Suzy has developed
a range of innovative services
to ensure that selectabiity’s
approach is recovery-oriented
individual needs. She leads
change through engaging
staff with a shared vision
and empowers them with
achieve more.
GENERAL MANAGER CORPORATE SERVICESLAURENT BORDES BSc (Psychology), BCom
(Accounting), Dip BusMan
Laurent has extensive
experience across a broad
range of industries. His
strong leadership skills have
seen him increase employee
engagement and productivity
across multi-disciplinary
teams.
FIONA MCGILL
Fiona joined selectability in
2016 to lead the Corporate
Services team ahead of the
planned merger. She was
instrumental in implementing
core organisational processes
and procedures during the
transition period. Fiona left
selectability in July 2018 for a
new career.
GENERAL MANAGER CLINICAL SERVICESINGRID STEED (BA (Nursing) MACN AIAM
(mediator) MAICD
Ingrid is a senior registered
nurse specialising in health
service leadership. She
has more than 25 years’
experience leading health
programs across regional
Queensland, most recently in
the community and primary
health sector.
Executive team
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Our workforce
The selectability team is made up of individuals with a wide range of backgrounds and experience.
including clinical and general psychologists, counsellors, social workers, and life coaches all with a passion for helping our consumers to live a
Underpinned by our values and balanced
workforce conditions are regularly reviewed to ensure the right people are recruited, retained and trained in the right roles.
The selectability service delivery team has more than 150 staff including life coaches, lifestyle support workers and peer support workers.
We pride ourselves on recruiting team members with a wide range of skills and life experiences to match that of our diverse consumer base.
Male 26%
Female 74%
171JULY 2017
208JULY 2018
Aboriginal or Torres Strait Islander
comes from a different cultural background
comes from Defence (former, current or Defence family)
10%
20%
10%Our workforce
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Our services
Community Services
We know that with the right support everyone can live the life of their choice.
Our recovery-oriented approach is holistic,
and personal wellbeing.
We cater for people from all walks of life and backgrounds including culturally and linguistically diverse and Aboriginal and Torres Strait Islanders. Mental wellbeing is a priority for everyone so we strive to make our services as accessible as possible.
Connecting Care
This program, exclusive to selectability, provides wrap-around care to consumers on their discharge from hospital or residential care.
selectability works with local hospitals and other community care services to ensure that the connection between the consumer, their health practitioners and other supports is maintained throughout the program.
In the last 12 months we have supported more than 125 individuals to stay in their own accommodation.
Connecting Care provides consumers with a pathway to access the NDIS.
Those supported by selectability’s Connecting Care program have found eligibility success rates of 80 per cent. This has earned us a nationally-
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Support coordination: Thinking outside of the square to get the most out of NDIS plans
Key to our service offering is NDIS support coordination. selectability doesn’t just assist consumers to identify and access services to meet their individual needs, they go that extra mile to think outside the square and get people closer to their ultimate goals.
with them to achieve their potential.
selectability NDIS Advisor Kate said that she really enjoyed working with consumers to strengthen their ability to coordinate and choose the support they need to live a life of their choice.
“It is really rewarding to work with people to break down the barriers that stop them from living the life they want to live and ensure that they are getting the best possible use out of their NDIS funding,” she said.
“I recently worked with one of my consumers to connect his support services. This has helped him to maintain his tenancy and improve his life skills. He has now achieved his dream of paid employment.”
selectability’s focus is always the individual and their hopes and aspirations. The organisation’s recovery-oriented approach is holistic, understanding that a
personal wellbeing.
Kate said that she loved working at selectability because of the freedom and creativity she was empowered to bring to her role.
“We are encouraged to think outside the square to link our consumers with services that will help them to realise their potential.”
consumers in a way that suits them. Some people choose to have meetings in their homes, others prefer to meet at cafes or the Inspire Clubhouse.
“Before the NDIS was introduced we were restricted in the way that we could deliver our services.
“Now, no two days are the same and I am constantly thinking of new and innovative ways to help our consumers achieve their goals.”
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Our services
National Disability
Insurance Scheme
The introduction of the NDIS has empowered
individual circumstances and make informed choices. The Scheme recognises that each person has different needs and it works by allocating funds to the consumer to implement an agreed plan of
the region to transition to the NDIS, selectability has already helped hundreds of North Queenslanders with psychosocial disabilities access and implement the NDIS plan of their choice.
Individual supports
Our Lifestyle Support Workers use a person-centred approach to help consumers build personal skills, develop relationships and improve their wellbeing.
We support our consumers to connect to mainstream care services, establish important links within the community and build life skills. Support packages are tailored to meet individual needs and can include activities to help our consumers:
• connect with family and friends
• connect with community supports
• volunteer
• join a sports club
• apply for a job
• organise everyday tasks.
consumers to determine how they will receive their supports, how they will build on their abilities and how they will live their life.
Group supports
selectability offers inclusive group supports designed to increase social participation, develop new skills, build capacity and strengthen community connections in social and peer environments.
Our team regularly offers new and innovative activities while facilitating our traditional groups
meditation, computer skills to name a few.
Clubhouse showcases unique approach to mental wellbeing
Craft, cooking and computer workshops were just some of the activities on display as the members of Horizon Clubhouse opened its door to the public on 25 January 2018.
Mackay locals were given a tour of the facility and had the opportunity to take part in the many activities that form part of its regular program.
selectability operations manager, Aaron Farrell said the Clubhouse provided a recovery option
make friends and learn the skills to help them access education and employment opportunities.
“The Clubhouse puts members in control of their mental wellbeing. They decide the weekly program and choose which activities to participate in and when.”
Clubhouses
Clubhouses give members the opportunity to reconnect with the community through participation in a range of recovery-oriented activities and programs.
The peer-supported environment allows
learn the skills needed to access education and employment opportunities. Members and staff work together to develop the weekly program and manage day-to-day operations of the clubhouse.
Inspire Clubhouse in Townsville has experienced a dramatic 100 per cent increase in member engagement with an average of 89 active monthly members.
Last year, selectability purchased 69 Charles
the long term intention of renovating and then relocating the Inspire Clubhouse.
Horizon Clubhouse in Mackay has had an even more dramatic 260 per cent spike in memberships over the last eight months which is an increased active membership base from 25 to 90 members.
“My experience with Clubhouse has been amazing and still is. I’ve met some awesome people since going. Love all you guys at Clubhouse. Thanks for the wonderful experiences.” Inspire Clubhouse
member
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Other funded programs
While the transition to the NDIS was a key
selectability continued to deliver high quality supports through other state and federally funded programs. Including:
• Personal Helpers and Mentors
• Transition from Corrections
• Mental Health Carers and Respite Support
• Community Managed Mental Health
• Housing and Support Program.
As we transition to the NDIS across our diverse footprint we look forward to working with the state and federal governments to support those living with mental illness not eligible for the Scheme.
Clinical Services
We believe that everyone deserves the right to quality, affordable and holistic services at each stage of their recovery. People can access our no gap services through Medicare bulk-billing, private fee-for-service, WorkCover, Department of Veterans’ Affairs, Australian Defence Force members and NDIS. Our team includes clinical and general psychologists, social workers, general practitioners and nurses. All passionate about improving mental wellbeing and assisting consumers in their recovery.
Through our Mental Wellbeing Practices in Cairns, Townsville and Mackay, selectability delivers a range of clinical services to foster and enhance the wellbeing of individuals, families and carers.
selectability also offers training courses to health professionals and the wider community to provide practical skills to support individuals living with mental illness.
Individual treatment
Our team of highly skilled clinical and general psychologists, counsellors and social workers offer evidence-based treatment for a variety of conditions including depression, anxiety, stress and trauma.
Family and carer support
We recognise the vital role that families and carers play in supporting someone living with a mental illness. We offer group and one-on-one sessions to equip families and carers with the skills to support a loved one while caring for their own wellbeing.
Ice Help – supporting families
selectability understands supporting a loved one to overcome an addiction can be a stressful and sometimes traumatic time. Through our Ice Help project, we offer individual, couple and family counselling and run a fortnightly support group for family and friends of Ice users.
The Ice Help project is a collaboration between selectability and Lives Lived Well and is funded by the North Queensland Primary Health Network.
General practitioner training
We support the medical workforce through the delivery of Royal Australian College of General Practitioners accredited training. The category 1 Quality Improvement and Continuing Professional Development course, Stepped Care Mental Health, provides 40 CPD points towards GPs’ mandatory requirements.
Our services
selectability officially opens wellbeing practice in Mackay
Mackay residents can connect with a range of mental wellbeing services within The Dome with the launch of a new practice on 26 June 2018.
The Mental Wellbeing Practice provides access to a range of services to support individuals, their families and carers.
selectability CEO, Debra Burden said bringing the services together meant that Mackay consumers could access the support they needed at each stage of their recovery.
“At selectability we believe that everyone deserves to have access to the right support when they need it,” she said.
“This Medicare bulk-billed practice means that we are able to provide support to people for no out-of-pocket expense.
Townsville in January and we are delighted to open our second here in Mackay.”
The Mental Wellbeing Practice offers a range of individual and group support services; psychology and counselling; family and carer support including the Ice Help project; along with the coordination and implementation of the region’s suicide prevention network.
Mackay Mayor Greg Williamson welcomed the opening of the practice.
“It is great to see a holistic approach to the delivery of important mental wellbeing services,” said Cr Williamson.
“Often people don’t know where to start when seeking help for a mental health condition.
“Having a range of services delivered from the one practice takes away the stress of dealing with multiple providers.”
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selectability Training
selectability’s registered training organisation (RTO) Jobtrain, has been renamed selectability Training.
selectability Training has a vision to connect with a greater number of North
selectability and selectability Training CEO Debra Burden said she was pleased to align the brand with Jobtrain’s service in the Townsville region to deliver innovative and accessible systems.
“As part of the transition we’re introducing online training tools to allow those who can’t physically be in the classroom to complete the courses.”
“Since the merger, selectability has become a leading NQ provider in mental wellbeing services, while Jobtrain has long provided vocational training in the community services
banner.”
The RTO specialises in work-ready accredited community services and mental health courses as well as business training.
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Caring for carers
The value of the support family and friends provide to loved ones living with mental illness shouldn’t be underestimated. According to a 2016 report by Mind Australia and the University of Queensland it would cost national and state governments A$13.2 billion to provide the same level of support in the mental health service sector!
This support can include assistance with practical activities like shopping, cooking and managing medication. While people with more severe forms of mental illness may need support with daily activities, such as bathing, dressing and eating.
selectability’s clinical psychologist, Dr Emma Black said that families and friends usually took on the role of carer with little training or support and often at the expense of their own needs and mental health.
“Family and friends play an essential role in supporting a person living with mental illness but they need care, too” said Dr Black.
Throughout the year selectability delivered a range of free programs and activities to provide valuable opportunities for carers to come together and manage their own stress levels in a friendly and supportive environment.
Group sessions (commenced April 2018): In the psychologist facilitated sessions, participants were provided with techniques and strategies for caring for their own wellbeing while continuing to support a loved one living with mental illness.
Carers retreat (25 & 26 June 2018): selectability partnered with Carers Queensland to deliver a two-day, one-night retreat for 65 carers. It was aimed at people with a more intensive caring role to provide a well-deserved opportunity to get away for the night, reboot and connect with peers.
Defence High Tea (13 June 2018): The event was aimed at partners of Defence personnel, in recognition of the challenges they faced. Around 60 partners with common experiences came together in a social setting to learn from each other and hear some tips for coping with Defence life.
Training and awareness key to suicide prevention
Suicide prevention is everybody’s business and learning the skills to recognise the signs is a simple and effective way to respond to the problem
According to selectability Townsville Suicide Prevention Manager, Adriel Burley, intervention and training programs that focus on teaching the skills for recognising at risk individuals and better equipping them to support and respond are vital in reducing the suicide deaths and attempts.
“The transient nature of the Townsville’s population means that people can feel disconnected from, and isolated within the community, leaving people at a higher risk of suicide.”
Educating the community on how to help is a key strategy under the Townsville Suicide Prevention Community Action Plan and short courses are available to address the issue.
“Completing the four-hour Mental Health First Aid (suicide prevention) course is recommended as part of the community action plan,”
“It provides tools for everyday people to recognise if someone is struggling and actions that can be taken,” said Mr Burley.
Our services
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Mental Health First Aid training
As part of our commitment to improving the wellbeing of our communities we offer Mental Health First Aid training to equip people with the skills to support individuals experiencing mental health problems.
Our accredited Mental Health First Aid instructors deliver face-to-face training in both the standard and culturally-adapted Aboriginal and Torres Strait Islander courses.
Suicide Prevention Programs
selectability is proud to implement the Townsville Suicide Prevention Network and the Whitsunday, Isaac and Mackay Suicide Prevention Community Action Plan.
These groups are dedicated to developing outcome driven strategies for the prevention of suicide across the regions.
Corporate Services
Our Corporate Services division is made up of
resources and administration. It provides the services, processes and systems to enable
organisational growth.
Considerable effort has been invested into establishing a sustainable corporate services model.
Our technology and procedures are regularly evaluated, and where required, upgraded to deliver
service.
SANE forums
“We’re proud to partner with selectability to reach thousands more people dealing with complex mental illness.”
The forums are monitored 24/7 by mental health professionals, allowing people to talk openly with others about their challenges and experiences, offer support and insight, and share other helpful resources.
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MT ISA CHARTERS TOWERS
CAIRNS
PALM ISLAND
rockhampton
TOWNSVILLE
MACKAY
BOWENProserpine
gladstone
INGHAM
Our footprint
Regional snapshots
Cairns
Our Mental Wellbeing Practice opened in August 2018 and offers a range of clinical services to the Cairns community. As the rollout of the NDIS commences in the region selectability is faced with many exciting opportunities. A key focus will be increasing our presence in this market while expanding our service offering, which currently includes:
• Connecting Care
• Support coordination
• Individual support
• Group support
• Mental Wellbeing Practice
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Palm Island
selectability is a proud employer of Palm Island residents. We work with the Palm Island community to offer culturally appropriate supports to assist each person achieve their goals. We run regular men’s and women’s groups that provide participants with the opportunity to yarn, make friends and develop community connections in a safe and supportive space. selectability works collaboratively with other services on the island to support the wider community with key activities.
On Palm Island we offer:
• Support coordination
• Individual support
• Group support
Ingham
As selectability’s presence in Ingham continues to grow we are looking for new and innovative ways to service this vibrant community.
Our local lifestyle support workers currently deliver:
• Individual support
• Group support
Charters Towers
selectability’s growth in the Charters Towers region is steady as we continue to attract new consumers.
We currently provide:
• Individual support
• Group support
Mount Isa
Mount Isa selectability Mount Isa has experienced rapid growth since the introduction of the NDIS. We employ more than 20 staff in the region and the number of NDIS hours delivered has more than doubled. selectability participates in community activities including regular walks, celebrations and family days to increase awareness and develop education about mental wellbeing. selectability was awarded a Community Service Excellence Award for our commitment to the Mount Isa community. We currently provide:
• Connecting Care
• Individual support
• Group support
Townsville
Townsville We launched our GP Mental Wellbeing Practice in January 2018 and have continued to strengthen the delivery of our clinical services. Over the last year we have almost tripled the number of NDIS hours delivered across the Townsville community and our workforce has grown by around 20 per cent.
We offer:
• Connecting Care
• Support coordination
• Individual support
• Group support
• Mental Wellbeing Practice
• Inspire Clubhouse
• selectability Training
• Townsville Suicide Prevention Program
Mackay
selectability has strong networks across Mackay and works collaboratively with a number of service providers to meet community needs. The June 2018 opening of the Mental Wellbeing Practice means Mackay residents can now connect with a range of mental wellbeing services in the one location.
The diverse range of activities offered through Horizon Clubhouse has seen the number of active members increase dramatically.
Our services include:
• Connecting Care
• Support coordination
• Individual support
• Group support
• Mental Wellbeing Practice
• Horizon Clubhouse
• Whitsunday, Isaac and Mackay Suicide Prevention Program