annual snapshot - baytaxcollector.com · annual snapshot implemented a new tax software, improving...
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2019Annual Snapshot
Concealed Carry LicenseApplications Processed
Originals| 2089Renewals| 899
182,463Face-to-Face Customers
Served
High Speed Remittance Payments ProcessedTax| 29,114 DMV| 4,072TOTAL| 33,186
Driver License/ID Transactions
63,137
260,957
Motor Vehicle Transactions
EMPLOYEE ENGAGEMENT
Chat Bot Conversations7, 129
Total Phone Calls2019| 114, 485
Internet Tax Payments
11, 597
Express LaneTransactions
4,574
Recipient of the Florida Tax CollectorAssociation's Excellence in Finance Operations Award
Recipient of the Florida Tax Collector
Association's Certificate of Merit Award forFinancial Operations
Bay County Chamber of Commerce
Innovation Award Recipient
0 Financial
Audit Findings
0 OSHA
Findings
98.7% Employee Satisfaction
Rating
CUSTOMER SERVICE ACCOUNTABILITY2019 Fiscal Year
(October 2018 -September 2019)
Collected/Distributed:$217,392,824.10
COMMUNITY FOCUSParticipated in a promotional
awareness campaign for the FloridaBreast Cancer Foundation.
0 Ethics
Complaints
Revenue Returned to County:$1,435,814.07
TSA Precheck223
2019Annual Snapshot
Implemented a new tax software, improving online payment abilities, allowing for onlineapplication of Installment Plan and enrollment in e-billingLaunched TSA Pre-Check, State Fingerprinting and TWIC Card services in the Lynn HavenofficeIn partnership with the Florida Department of Health, launched Birth Certificate services inPanama City and Panama City BeachStreamlined walk-in services to process all transactions at one service stationImplemented a Private Tag Agency to meet the demand of Dealer Service transactionsEnhanced online payment service offerings by offering free e-checkLaunched the Express Lane Renewal Pickup at all service centersImplemented the RATE Program to provide remote tax payment opportunities for taxpayersLaunched a new accounting/ human resources softwareReopened Lynn Haven service centerLaunched a new website providing for better interaction and information delivery to customers
2019 Innovations and Improvements
LYNN HAVEN OFFICE REOPENED, ADDITIONAL SERVICES ADDED
In June 2019, nine months after HurricaneMichael made landfall in Bay County, our LynnHaven Service Center was reopened. Theopening was a celebration to commemorate allour organization, community and individual teammembers have overcome in the aftermath of theCategory 5 storm devastating our area. Since the reopening, additional appointment-required services, TSA Pre-check and ConcealedWeapon Application Intake, have been added atthe service center.
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