‘nuove’ tendenze : standard e relative certificazioni ict · become a leading provider for it...
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AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
‘Nuove’ tendenze :
Standard e relative Certificazioni ICT
AIEA - Sessione di Studio
Milano 07.06.2013
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Today’s AGENDA
• Green Mill Solutions Company Facts
• Overview Scope
• Main Areas for IT & Business Alignment
• Standards and related Certifications
– At an Organizational Level
• Certifications & Audits
– At an IT Professional Skills Level
• Training and Certification Tracks
• Other ‘Popular’ Certifications
• Some Global Numbers
Nr. 2
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Company Facts
• Green Mill Solutions, Established 2011, Rome & Milan
• Company Mission : Become a Leading Provider for IT Quality - Services & Solutions in Italy
• IT Quality for us covers areas such as :
- IT Service Management (ITIL®, ISO/IEC-20000),
- IT Governance (COBIT®)
- Project Management (PMI, PRINCE2)
- Security and Continuity (ISO/IEC 2700x, ISO 22301)
- Sourcing: ITaaSC (IT as a Supply Chain) & CL(OUT)-Sourcing
- Corporate Social Responsibilities such as : Green-IT
• Our Services & Solutions include :
- Professional Training & Consultancy - Provisioning & Implementation support of ICT QM Tools (Vendors/OpenSource)
Nr. 3
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
• Overview of most Common ICT Standards & Certifications
• Out of Scope :
Vendor Specific Certification, e,g, :
Micorsoft
Cisco
VMWare, etc..
• Certification Levels :
At Organizational Level
At IT Professional Level
Nr. 4
Scope
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Main Areas for IT and Business Alignment
• An interesting Point of View to try to map the most common Standards and Certifications is based on the ICT Standards Model
by: ICTSTANDARDS.ORG
Nr. 5
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Main Areas for IT and Business Alignment
• The Model is based on Four Main IT Layers (Areas) with Business Intersections for constant Alignment :
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AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 1 : Service Management
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AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 1 : Service Management Organizational Level Certifications :
Nr. 8
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 1 : Service Management Organizational Level Certifications : ISO/IEC 20000:2011
Nr. 9
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
ISO/IEC 20000:2011 (formaly BS 15000) consists of two parts :
ISO/IEC 20000-1:2011 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes:
– Requirements for a service management system
– Planning and implementing service management
– Planning and implementing new or changed services
– Service delivery process
– Relationship processes
– Resolution processes
– Control processes
– Release processes.
ISO/IEC 20000-2:2011 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organizations preparing to be audited against ISO/IEC 20000 or planning service improvements.
Audits performed by ISO/IEC 20000 RCBs, every 3 years main + yearly intermediate a Registered Certification Body is also ISO/IEC 17021:2006 certified a list of RCBs at : http://www.isoiec20000certification.com/home/CertificationBodies/RCBs/RCBsListings.aspx
a list of Certified Companies (+ 700) : http://www.isoiec20000certification.com/home/ISOCertifiedOrganizations/ISOCountryListings.aspx
Nr. 10
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 11
ISO/IEC 20000
• LAYER 1 : Service Management IT Professional Level Certifications :
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 12
ISO/IEC 20000
• LAYER 1 : Service Management IT Professional Level Certifications : ISO/IEC 20000
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 13
• LAYER 1 : Service Management IT Professional Level Certifications : ISO/IEC 20000 EXIN vs. APMG
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 14
• LAYER 1 : Service Management IT Professional Level Certifications : ISO/IEC 20000 EXIN vs. APMG
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 15
• LAYER 1 : Service Management IT Professional Level Certifications : ISO/IEC 20000 EXIN vs. APMG
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 16
• LAYER 1 : Service Management IT Professional Level Certifications : ISO/IEC 20000 EXIN vs. APMG
3 days
3 days
2 days
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 17
ISO/IEC 20000
• LAYER 1 : Service Management IT Professional Level Certifications : ITIL®
ITIL® is a registered trade mark of the Cabinet Office.
ISO/IEC 20000
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 18
ISO/IEC 20000
• LAYER 1 : Service Management IT Professional Level Certifications : ITIL®
NB ! AMPG replaced by CAPITA in 2014 !
ITIL® is a registered trade mark of the Cabinet Office.
ISO/IEC 20000
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 19
ISO/IEC 20000
• LAYER 1 : Service Management IT Professional Level Certifications : ITIL®
NB ! MOF Microsoft Operations Framework
ITIL® is a registered trade mark of the Cabinet Office.
ISO/IEC 20000
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Qualification Scheme
Nr. 20
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
ITIL® v2011 Qualification Scheme
Nr. 21
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
ITIL Foundation
Nr. 22
ITIL® v2011 Qualification Scheme Foundation
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
SS
Nr. 23
Standards and related Certifications ITIL® v2011 Qualification Scheme SS
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
SD
Nr. 24
Standards and related Certifications ITIL® v2011 Qualification Scheme SD
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
ST
Nr. 25
Standards and related Certifications ITIL® v2011 Qualification Scheme ST
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
SO
Nr. 26
Standards and related Certifications ITIL® v2011 Qualification Scheme SO
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
CSI
Nr. 27
Standards and related Certifications ITIL® v2011 Qualification Scheme CSI
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
SOA
Nr. 28
Standards and related Certifications ITIL® v2011 Qualification Scheme SOA
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
PPO
Nr. 29
Standards and related Certifications ITIL® v2011 Qualification Scheme PPO
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
RCV
Nr. 30
Standards and related Certifications ITIL® v2011 Qualification Scheme RCV
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
OSA
Nr. 31
Standards and related Certifications ITIL® v2011 Qualification Scheme OSA
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
ITIL® v2011 Process List : Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Design Coordination
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Transition Planning and Support
Service Asset and Configuration Management
Change Management
Change Evaluation
Release and Deployment Management
Service Validation and Testing
Knowledge Management
Event Management
Incident Management
Request Fulfilment
Access Management
Problem Management
7-Step Improvement Process
Managing Across The Lifecycle
Nr. 32
Standards and related Certifications ITIL® v2011 Qualification Scheme MALC
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
Nr. 33
Standards and related Certifications ITIL® v2011 Qualification Scheme Expert
ITIL Expert
Passing the MALC exam candidates automatically reaches the EXPERT Level.
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Capability Stream : OS&A – Operational Support & Analysis
PP&O – Planning, Protection & Optimization
RC&V – Release Control & Validation
SO&A - Service Offerings & Agreements
Lifecycle Stream : SS – Service Strategy
SD – Service Design
ST – Service Transition
SO – Service Operation
CSI – Continual Service Improvement
Nr. 34
Standards and related Certifications ITIL® v2011 Qualification Scheme Master To be eligible for the ITIL Master
Qualification, candidates must :
- Have reached the ITIL Expert Level
- Have worked in IT service
management for at least five
years in leadership, managerial,
or higher management advisory
levels.
A candidate must ensure they have
an extensive base of practical 'hands-
on' ITIL experience to enable them to
demonstrate active involvement in
implementation of the practices, in
order to meet the requirements for
the Qualification.
ITIL Master
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 35
ISO/IEC 20000
• LAYER 1 : Service Management Organizational Level Certifications : ISO 22301 (Formaly BS 25999)
ISO/IEC 20000 ITIL®
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 1 : Service Management Organizational Level Certifications : ISO 22301 (Formaly BS 25999)
ISO 22301:2012 The Business Continuity Standard comprises two parts:
Part 1, the Code of Practice,
provides BCM best practice
recommendations.
Please note that this is a guidance
document only.
Part 2, the Specification, provides the requirements for a Business
Continuity Management System (BCMS) based on BCM best practice.
This is the part of the standard that you can use to demonstrate
compliance via an auditing and certification process.
Being independently certified to the ISO 22301:2012 Part 2 by an
independent third-party, will be the ultimate assurance to your
stakeholders that you comply with BCM best practice.
Fonte : Massimo Cacciotti per AIEA Aprile 2012
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 37
ISO/IEC 20000
• LAYER 1 : Service Management IT Professional Level Certifications : ISO 22301 (Formaly BS 25999)
ISO/IEC 20000 ITIL®
ISO 22301
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 38
• LAYER 1 : Service Management IT Professional Level Certifications : ISO 22301:2012 (Formaly BS 25999)
ISO 22301 Certifications : - ISO 22301 Internal Auditor (BSI) 2 day Course - ISO 22301 Lead Auditor (BSI) 5 day Course incl. Exam
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 39
ISO/IEC 20000
• LAYER 2 : Project Management IT Professional Level Certifications :
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 40
ISO/IEC 20000
• LAYER 2 : Project Management IT Professional Level Certifications : PMI / PMP®
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Certified Associate in
Project Management (CAPM)®
(23 hours)
Nr. 41
Project Management
Professional (PMP)®
(35 hours)
Program Management
Professional (PgMP)®
Standards and related Certifications
PMI Agile Certified
Professional (PMI-ACP)®
PMI Risk Management
Professional (PMI-ACP)®
PMI Risk Management
Professional (PMI-ACP)®
Certified Associate in Project Management (CAPM)®
Project Management Professional (PMP)®
Program Management Professional (PgMP)®
PMI Agile Certified Practitioner (PMI-ACP)®
PMI Risk Management Professional (PMI-RMP)®
PMI Scheduling Professional (PMI-SP
PMI, PMP, CAPM, PgMP, PMI-SP, PMI-RMP, PMBOK, and the PMI Registered Education Provider logo are registered
trademarks of the Project Management Institute, Inc. registered in the United States and other nations
Based on PMI’s PMBOK®
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
PMP Examination Content Outline : http://www.pmi.org/en/Certification/Project-Management-Professional-
PMP/~/media/PDF/Certifications/PMP%20Examination%20Content%20Outline_2010.ashx
Source: PMP Handbook Nr. 42
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
PMP Certification Exam • From the application form approval date, candidates have 1 year to pass the PMP
Certification exam (3 trials allowed)
• The exam is performed at a Prometric examination site (reservation can be made online on www.prometric.com/pmi )
• Computer-based testing (multiple-choice), 4 choices (only 1 correct) per question
• 200 questions (175 scored + 25 pretest). Pretest questions are randomly distributed throughout the 200 questions and cannot be recognized.
• Passing rate: 61% on 175 scored questions (106 correctly answered)
• 4 hours to complete. Breaks can be made but they don’t stop the examination time
• Italian language aid available upon request
• Books, calculators, food, drinks, dictionaries, coats, watches etc. are NOT allowed during examination (they can be desposited outside the examination room). Calculator is embedded in CBT, paper and pencil are provided by Prometric.
Source: PMP Handbook Nr. 43
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Maintain PMP Credential
• The PMP Certification expires after 3 years (+ 1 year of suspension) if no action is taken
• To maintain the credential, PMP certified project managers have to collect and submit to PMI 60 PDUs (Professional Development Units) within each 3-year certification cycle
• PDUs can be obtained through:
• For more detailed information about the entire PMP Certification process, please check out this link :
Source: PMP Handbook
http://www.pmi.org/en/Certifiction/~/media/PDF/Certifications/pdc_pmphandbook.ashx
Nr. 44
Standards and related Certifications
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 45
ISO/IEC 20000
• LAYER 2 : Project Management IT Professional Level Certifications : PRINCE2®
PRINCE2® is a registered trade mark of the Cabinet Office.
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 2 : Project Management IT Professional Level Certifications : PRINCE2®
• Foundation
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 2 : Project Management IT Professional Level Certifications : PRINCE2®
• Practitioner
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 2 : Project Management IT Professional Level Certifications : PRINCE2®
• Professional
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 49
ISO/IEC 20000
• LAYER 2 : Project Management Organizational Level Certifications : ’PMO’
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PRINCE2®
PMO
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 50
ISO/IEC 20000
• LAYER 3 : Sourcing & Vendor Management Organizational Level Certifications :
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PRINCE2®
PMO
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 51
ISO/IEC 20000
• LAYER 3 : Sourcing & Vendor Management Organizational Level Certifications : eSCM-SP & eSCM-CL by ITSqc (CM)
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 52
ISO/IEC 20000
• LAYER 3 : Sourcing & Vendor Management Organizational Level Certifications : eSCM-SP & eSCM-CL
. eSourcing Capability Model for Service Providers eSourcing Capability Model for Client Organizations
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
Nr. 53
• LAYER 3 : Sourcing & Vendor Management Organizational Level Certifications : eSCM-SP & eSCM-CL
. eSourcing Capability Model for Service Providers eSourcing Capability Model for Client Organizations
Certification Process
An Evaluation for Certification is a third-party external evaluation of an
organization's capability. These are the only eSCM Capability Determination
methods that can lead to certification by ITSqc, and should be used when an
organization wants a public record of its capabilities. A Full Evaluation for
Certification is based on a review of the organization's implementation of all
Practices in an eSCM Model (either eSCM-SP or eSCM-CL).
Only an Evaluation for Certification leads to an ITSqc certification.
Organizations may be certified to the eSCM-CL (clients) and/or the eSCM-SP
(service providers).
www.itsqc.org
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• eSCM-SP v2
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• eSCM-SP v2 – 84 Best Practices
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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• eSCM-CL v1.1
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• eSCM-CL v1.1 – 95 Best Practices
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ISO/IEC 20000
• LAYER 3 : Sourcing & Vendor Management IT Professional Level Certifications :
eSCM-SP/CL
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 3 : Sourcing & Vendor Management IT Professional Level Certifications : aCOP/COP (Out-)Sourcing OPBOK®
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Standards and related Certifications
• LAYER 3 : Sourcing & Vendor Management IT Professional Level Certifications : aCOP/COP (Out-)Sourcing OPBok®
• COP Certification Requisites 150p - Attend COP Master Class ( 5 days) + Exam 200 Qs (70% pass) 75p aCOP
- Documented Knowledge & Experience 75p 10 KAs www.iaop.org
IAOP® and OPBok® are a registered trade
marks of IAOP.
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance Organizational Level Certifications :
aCOP/COP
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance Organizational Level Certifications : ISO/IEC 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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• LAYER 4 : Strategy & Governance Organizational Level Certifications : ISO/IEC 27001
ISO/IEC 27001:2005 Certification by RCB valid for 3 Years
The ISO/IEC 27001:2005 standard was published in October 2005,
essentially replacing the old BS7799-2 standard. It covers all types of
organizations (e.g. commercial enterprises, government agencies, not-
for profit organizations). ISO/IEC 27001:2005 specifies the
requirements for establishing, implementing, operating, monitoring,
reviewing, maintaining and improving a documented Information
Security Management System within the context of the organization's
overall business risks. It specifies requirements for the implementation
of security controls customized to the needs of individual organizations
or parts thereof.
ISO/IEC 27001:2005 is designed to ensure the selection of adequate
and proportionate security controls that protect information assets and
give confidence to interested parties.
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance IT Professional Level Certifications :
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance IT Professional Level Certifications : ISO/IEC 27001 / 27002 CISM
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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• LAYER 4 : Strategy & Governance IT Professional Level Certifications : ISO/IEC 27001 / 27002 CISM
ISO/IEC 27001 Certifications : (=Requirements) - ISO/IEC 27001 Foundation (APMG) - ISO/IEC 27001 Internal Auditor (BSI) - ISO/IEC 27001 Lead Auditor (BSI)
ISO/IEC 27002 Certifications : (= Best Practice) - ISO/IEC 27001 Foundation (EXIN) - ISO/IEC 27001 Advanced (EXIN) - ISO/IEC 27001 Expert (EXIN)
CISM Certification by ISACA Combined with
CISA Certification by ISACA for Security Auditor
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance Organizational Level Certifications : CMMI
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance Organizational Level Certifications : CMMI
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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• LAYER 4 : Strategy & Governance Organizational Level Certifications : CMMI Appraisal
E.g. CMMI-SVC (for Services) CMMI Appraisal Methods for Process Improvement (SCAMPI) Used for Rating Companies on their level of Process Maturity (Levels 1 to 5)
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance Organizational Level Certifications :
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
CMMI
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance IT Professional Level Certifications : COBIT®5
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
CMMI
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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• LAYER 4 : Strategy & Governance IT Professional Level Certifications : COBIT®5
COBIT®5 (Formaly CoBIT 4.1) Certifications : - COBIT®5 Foundation Level (APMG) - COBIT®5 Implementation Level (APMG) - COBIT®5 Assessor Level (APMG)
Details : http://www.apmg-international.com/en/qualifications/cobit5/cobit5.aspx
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ISO/IEC 20000
• LAYER 4 : Strategy & Governance IT Professional Level Certifications : COBIT®5
ISO 27001
ISO/IEC 20000 ITIL®
ISO 22301 ISO 22301
PMI / PMP®
PMO PRINCE2®
aCOP/COP
eSCM-SP/CL
CMMI
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
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Nr. 74
Other ‘ Popular’ CERTIFICATIONS (Best Practices/Methodologies)
• MOC – Management of Change (Different Flavors)
• Lean Six Sigma (IASSC)
• Cloud Foundation (Exin)
• Testing ° Foundation Level °Advanced Level ° Expert Level
• Green-IT °Citizen °Foundation
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• Some GLOBAL NUMBERS, amount of WW Certifications per Year (2012)
• ITIL - 300K
• PMI - 300K
• PRINCE2 - 130K
Compared to :
• Microsoft - 1,2 M
• Cisco - 800 K
• VMWare - 400 K Source EXIN Feb. 2013
AIEA Sessione di Studio Milano – 07.06.2013 by Green Mill Solutions
Fine
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