archived presentation – 3 june 2002 this presentation may be deemed to include forward looking...
TRANSCRIPT
Archived presentation – 3 June 2002
This presentation may be deemed to include forward looking statements relating to Reuters within the meaning of Section 27A of the US Securities Act of 1933 and Section 21E of the US Securities Exchange Act of 1934. Certain important factors that could cause actual results to differ materially from those disclosed in such forward looking statements are described in Reuters Annual Report and Form 20-F 2001 under the heading ‘Risk Factors’. Copies of the Annual Report and Form 20-F are available on request from Reuters Group PLC, 85 Fleet Street, London EC4P 4AJ.
Making global scale countMaking global scale count
Alexander HungateAlexander Hungate
Chief Marketing OfficerChief Marketing Officer
President, Focus Group AccountsPresident, Focus Group Accounts
Archived presentation – 3 June 2002
Customer have an appetite to spend in certain areas
Market Changes Customer Reaction
Demanding Customers
Growing Wealth
Increasing Competition
Burst Internet Bubble
Operational Risk
Differentiation
Advice vs. Product
Global Consolidation
Cost Reduction
Archived presentation – 3 June 2002
Customer Reaction to Market DynamicsReuters Opportunities
Integrated Desktop
Outsourcing
Risk Management
Trade Management
Tools for Advisors
Niche Instruments
Customer Reaction
Operational Risk
Differentiation
Advice vs. Product
Global Consolidation
Cost Reduction
Archived presentation – 3 June 2002
Liberating Potential...Liberating Potential...
• Create and manage informationCreate and manage information
• Support connectivity, trading and Support connectivity, trading and interactioninteraction
• Facilitate investment and risk Facilitate investment and risk managementmanagement
• Provide business integration servicesProvide business integration services
Archived presentation – 3 June 2002
Strategic Account Strategic Account ManagementManagement• Value based sellingValue based selling
• Customer relationship managementCustomer relationship management
• Differentiated offeringDifferentiated offering
• Single global account teamSingle global account team
Archived presentation – 3 June 2002
New YorkNew York• Global Account ManagerGlobal Account Manager
• Regional Account ManagerRegional Account Manager
LondonLondon
SingaporeSingapore
• Regional Account ManagerRegional Account Manager
• Regional Account ManagerRegional Account Manager
Archived presentation – 3 June 2002
Marketing Advantage Marketing Advantage
• Customer loyaltyCustomer loyalty
• Competitive insightCompetitive insight
• Database marketing to the end userDatabase marketing to the end user– direct contactdirect contact– CRMCRM– usage trackingusage tracking– direct marketingdirect marketing
Archived presentation – 3 June 2002
Archived presentation – 3 June 2002
Archived presentation – 3 June 2002
SolutionsSolutions
• Open architectureOpen architecture
• Data management skillsData management skills
• Business Process IntegrationBusiness Process Integration
• Breadth and depth of product offeringBreadth and depth of product offering
• RMDS, Triarch, TIBRMDS, Triarch, TIB
Archived presentation – 3 June 2002
Straight Through Straight Through ProcessingProcessing• Operational Operational
riskrisk
• Cost Cost reductionreduction
Archived presentation – 3 June 2002
Straight Through Straight Through ProcessingProcessing
Improve STP• Operational Operational
riskrisk
• Cost Cost reductionreduction
Archived presentation – 3 June 2002
Straight Through Straight Through ProcessingProcessing
Tran
sactionM
anagem
ent
Data
Man
agemen
t
Improve STP
Business Integration
• Operational Operational riskrisk
• Cost Cost reductionreduction
Archived presentation – 3 June 2002
Data Management Data Management
Settlement Instructions
Trade-Specific Data
Client/ Counterparty Data
Instrument Data
No Response
Account-Specific Data
Corporate Action Data
Source: Reuters, Tower Group, CapCo survey of 131 firms – Oct 2001
Most Common Second Most Common
25%17%
24%20%
17%21%
13%12%
12%13%
8%14%
2% 8%
Archived presentation – 3 June 2002
MessagingMessaging
• Strategic alignment with customersStrategic alignment with customers– CompliantCompliant– SecureSecure– Low costLow cost
• Federated directoriesFederated directories
• InteroperabilityInteroperability
• Value added integrationValue added integration
Archived presentation – 3 June 2002